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On computer start up I get two warnings 1st one is- https://services2.simplitec./com autoupdate/api?program=mx_netsync&program_version=3.0.57&program_language 2nd one is- Qnetworkreply: network error (Timeout Error) I have found in task

Off topic

6 answers, most recent on 8/29/2020

[Solved] customer service

does customer service exist...My computer crashed and I am rebuilding...I have a Serial Number for a product I purchased, it is not listed in my software list and when I try to register the serial number, I am refused, I have the original email with

Movie Studio

3 answers, most recent on 6/23/2020

RE: [Solved] Is Movie Edit Pro update from 19.0.1.23 to 2020 free?

@Basheer Hi, One year from when you last paid. Please see the Update Service details on Magix.com. You should be aware of this, including the details. To see the end date of your Update Service, go into your account. Your projects will work in

Other products

15 answers, most recent on 6/5/2020

RE: [Solved] Confirm my subscription and how to install Power suite on another PC

@graham-w3197 Thank you for the additional information. You originally chose "PC Check and Tuning" as your Magix product but are now taking about "Simplitec Power Suite". I assume that is the correct product so have "moved" your post. Whichever

SOUND FORGE

12 answers, most recent on 5/26/2020

RE: [Solved] Menu & font size

"I do have a newer version than 11, but can't find it, nor do I see it on their website" Not sure what you mean but, If you have the serial number for a newer version, go to the Magix Download Center. You will need your log-in and enter a valid

Music Maker

One answer, on 5/16/2020

[Solved] Subscription not working

I payed for the monthly subscription and it shows in the store its acquired but the subscription music I have downloaded onto the computer is light grey and I can not access it. I tried re-scanning the loop packs but that did nothing, I tried

Photostory

2 answers, most recent on 4/30/2020

RE: [Solved] MAGIX Photostory Premium VR

@ericcampbellbarty Welcome to the Magix forums. Was the additional program Movie Edit Pro? That is the only one I can think of as being likely to be offered and having the capability to use 4k video. However, exactly which version of PS do you have?

Photostory

2 answers, most recent on 4/30/2020

[Solved] MAGIX Photostory Premium VR

Hi,Does anyone have knowledge of the following: I very recently installed the above program. After the installation, an offer of an additional program for $49.99 was displayed. The main thrust, for me, was the ability to produce 4K output. I assumed

SOUND FORGE

3 answers, most recent on 4/5/2020

RE: [Solved] Desktop and Laptop Install Single user.

You can use Magix Sound Forge simultaneously on a total of two (2) PCs at the same time. It can be 'installed' on others as well, but one of the two would need to be 'de-activated' and the new one activated.De-Activation / Activation can be done

Xara Designer Pro

4 answers, most recent on 4/1/2020

RE: [Solved] update service

@Michael-Mish Yes, the renewal runs for 12 months from the date of renewal if your previous Update service has lapsed, I believe. If a user renews their service before the previous one has lapsed the new service starts from the date the old one

Xara Designer Pro

4 answers, most recent on 4/1/2020

[Solved] update service

My update service expired in January of this year. If I renew the update service now, will the service be effective as of the date I renew for a year?

Samplitude

One answer, on 3/28/2020

[Solved] Cannot get any sound driver to work for Samplitude

I cannot get any sound in the magix samplitude and cannot record with any of my Best Service Era VSTs because the sampler is claiming that it does not support WASAPI. "The audio engine (shared mode) or audio endpoint device (exclusive mode) does not

Photostory

4 answers, most recent on 3/26/2020

RE: [Solved] Update Service Photostory Deluxe

@PeterD58 From my experience, notifications of the Update Service being about to expire seem to start being sent about a month before the actual expiry. Hence, I think the reason for the emails you've received. It also looks like an update to the

Photostory

4 answers, most recent on 3/26/2020

[Solved] Update Service Photostory Deluxe

Hi, I have been getting emails saying the update service for Photostory Deluxe will expire in a few days, along with a price for the update (£34.99). I bought the program on April 23rd April 2019, so presume I can ignore this message and make a

Off topic

One answer, on 3/17/2020

[Solved] Website spelling mistake

Hello! On your Update Service: Xara Designer Pro X Page - https://www.magix.com/index.php?id=25687&L=52&utm_source=newsfeed-campaign&utm_medium=product-newsfeed&utm_campaign=2020_12_dpx_uds_nf&phash=yiisdbze6fnied9t The text

SOUND FORGE

2 answers, most recent on 3/8/2020

RE: [Solved] Sound Effects that were on CD

The download should have the same files available as a CD or DVD package, if it is the same version. Not all versions included or had the same S/FX package as I recall. Go to the Magix Download Center. You will need your log-in info and a valid

Web Designer

5 answers, most recent on 1/30/2021

[Solved] ECWID widget does not work with 2 webvariants

Using Webdesigner Premium vs 16..... My site has 2 variants. Mobile 480px and Monitor 960px If ECWID is used on the monitor site only, shop content is shown If ECWID is used on the mobile site only, shop content is shown If ECWID is used in both

SOUND FORGE

7 answers, most recent on 12/2/2023

RE: [Solved] WaveHammer 2.0 disappeared after SF Pro 13 update

Is the 'MagixDspDispatcher.dll' file in "C:\Program Files\SOUND FORGE\SOUND FORGE Pro 13.0\MAGIX Plugins\. If not, you could try copy/paste it from your other PC. If it is present, you could try directing one of the "Alternative VST search folders"

SOUND FORGE

5 answers, most recent on 12/31/2019

RE: [Solved] Need to increase sample rate but keep original pitch and speed.

Welcome @Gregory-Hamilton to the Sound Forge forum discussion group and Happy New Year What format (PCM, MP3, AAC, other?) does the "digital distribution service" state or recommend what format to upload? There are a number of ways to resample a

SOUND FORGE

5 answers, most recent on 12/31/2019

[Solved] Need to increase sample rate but keep original pitch and speed.

PLEASE help. I'm sure this is a basic question for many of you but...I have some Mp3 tracks I am attempting to upload to a digital distribution service. I keep getting messages that I need to change (resample?) the Sample rate to 44.100. When I do

Movie Studio

5 answers, most recent on 4/3/2021

[Solved] Internet connection error in the MAGIX installation manager

Hello, When trying to install Movie Edit Pro 2016 using the movieeditpro2016plus_dlm.exe executable (that I got from the MAGIX Download Center) an error message is displayed, asking me to check my internet connection. My internet connection is

ACID

One answer, on 7/7/2019

[Solved] How to cancel a contract?

I have contracts for Acid Pro and Sound Forge that I need to cancel before they are billed this month due to a set of financial and health reverses. I attempted to post a request to Customer Service but got no reply or acknowledgment. While this is

Movie Studio

2 answers, most recent on 6/16/2019

[Solved] Backing Up

Hi, is there a way to make a backup of the software, extras, content packs and everything in case of future problems? I know I can copy the download installation file from my website account to a storage drive but I'd like to backup the entire thing

Audio Cleaning Lab

One answer, on 6/3/2019

RE: [Solved] ACL15 - No access to downloading the install file

Hi Thomas, A downloadable version of ACL 15 pre-dates MAGIX' current serialisation and installer system. You'd find the download link in the original order confirmation e-mail, but it wouldn't be linked from Service Center on the MAGIX website in