• Movie Studio

  22 answers, most recent on 10/11/2025

  RE: Serial Number Problem with Video Deluxe2026 Trial
  @m2005 That solution was suggested (by me) in the first reply to this thread but it's great to see a Magix employee participating here!! @GeeGee I understand what you say about Win 10; the whole situation is very unclear and M$ seems to be doing not
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  My experience is also a turn-off regarding buying from MAGIX.  I did support-requests but never got a response or the download-links etc.  They were paid with PayPal but I have never had a problem with such payments.  The initial upgrade to MUSIC
• Music Maker

  5 answers, most recent on 9/5/2023

  RE: [Solved] Name of singers on Soundpool vocal tracks
  @Mark-T & @Philip-J & @SP. They were very quick to respond so great support from Magix. Here is the answer (I kind of suspected it might be the reason before I sent the email): "We receive this kind of request every now and then. However, in
• Audio Cleaning Lab

  3 answers, most recent on 10/9/2024

  RE: Need serial number
  I log in but there is no 'My Products'. It came with the ION turntable. I can't remember registering, maybe I did, I don't know. I can access the program so I probably did. Still, no serial number.
• Music Maker

  9 answers, most recent on 7/12/2023

  [Solved] Oh why did I press the update button...
  I had a fully working older Music Maker version 2021 with windows 11. Few days ago I did a mistake of my life and pressed update button. Result: -VST icons gone-cannot open VST instruments interface -any midi driver won't work I logged out and in
• Samplitude

  7 answers, most recent on 12/29/2024

  RE: [Solved] Playback along with audio stuttering every 1-3 seconds
  I have been trying to tweak and troubleshoot my Magix Samplitude settings for a few days now and I'm getting very frustrated 😰Hoping you experts can help! Problem When I playback, I get a minor sound delay before I hear the MIDI track, then ok for
• Samplitude

  7 answers, most recent on 12/29/2024

  [Solved] Playback along with audio stuttering every 1-3 seconds
  I have been trying to tweak and troubleshoot my Magix Samplitude settings for a few days now and I'm getting very frustrated 😰Hoping you experts can help! Problem When I playback, I get a minor sound delay before I hear the MIDI track, then ok for a
• Video Pro X

  19 answers, most recent on 6/28/2024

  RE: [Closed] how to reach sales department
  i guess i will have to buy another product , but one with better support or at least an open chat line.
• Photostory

  One answer, on 4/9/2025

  RE: I have a new laptop and I have lost my hard copies of Photos on CD & 3
  @Tom-OConnor Welcome to the Magix user to user forums. To access and redownload already-purchased Magix products go to your Magix account, log in and go to My products. Find the listing for the specific software and you should find the installer and
• Music Maker

  4 answers, most recent on 10/1/2025

  RE: Missing download-links after upgrade paid purchase.
  @Per-Schei It's very odd, that your purchased upgrades are not listed in your customer account. Please contact customer support at infoservice@magix.net and write that you didn't receive your purchased products. You might get an AI chat bot response
• Movie Studio

  5 answers, most recent on 6/18/2024

  RE: trying to download movies studio2023 platinum
  @k9vet Hi I have removed the serial number from your comment. If you are getting Error -14, during a MAGIX product activation, in which case generally means that you're putting a valid MAGIX serial number into the wrong MAGIX product or
• Music Maker

  4 answers, most recent on 5/13/2024

  MovieScore Vol.6; Movie Score Vol.7
  How can i reinstalll this product
• ACID

  One answer, on 6/19/2023

  [Solved] ACID Pro Development and stability
  Can the Magix Team give an honest insight into the development and future release plans for ACID Pro? It looks like v11 was release about a year ago now. I understand with the world economy and other worldly pandemic-problems and such that things
• SOUND FORGE

  29 answers, most recent on 9/16/2025

  RE: SF 11 refuses to start, even full re install
  Try uninstall / reinstall again using a third-party uninstaller. I recommend 'Revo Uninstall' that can remove left-over registry entries and other pertinent data the OS uninstall leaves behind, which can cause issues to reoccur.. Revo Uninstall has
• SOUND FORGE

  5 answers, most recent on 2/14/2023

  RE: [Solved] Cannot get a reactivation code for my sound forge 16
  Welcome to the Magix Sound Forge users community @pyeman23.Did you in fact "try later"? Folks have recently experienced problems with downloads and other on-line issues. so it may be a temporary glitch.You might try deactivating and reactivating.
• Video Pro X

  One answer, on 4/22/2026

  RE: serial number missing
  @James-Begly Welcome to the Magix user to user forums. Please give more details about what you mean when you write my serial number does not open. Also, can you confirm you have ordered and downloaded Magix Video Pro X and not one of the Vegas range
• Music Maker

  3 answers, most recent on 12/9/2024

  RE: What's the commercial license for Music Maker 25 Ultimate?
  So I have Music Maker Ultimate and Unlimited with that can I stream myself making music with the loops with other artist? Also what other licenses do I need to get to use them on stream for monetization? I don't want to get in trouble by using magix
• Off topic

  One answer, on 7/18/2024

  Edit sound in video
  Hi, I am asking this to find right product. I usually film concerts and I need a software to clean the sound with to get it as good as it can get. Especially when the sound image gets to loud so the sound cracks. Is there any product that could help
• Other products

  One answer, on 8/18/2024

  RE: I can't activate MAGIX MP4
  @Morihiro-Miyazaki Hi and welcome to the Magix user to user forums. As we are all only users here and not Magix staff we cannot help or comply to your request which should be directed to the appropriate email address with your purchase details to
• SOUND FORGE

  8 answers, most recent on 3/9/2026

  RE: Trying to justify buying Sound Forge 17 Pro
  I originally purchased Soundforge when it was owned by Sony. It worked well. I purchased 17 when I also purchased a new computer, because for some reason I couldn't reinstall on the new machine. Immediately there were problems. I reported the
• Movie Edit Now

  One answer, on 2/28/2026

  Activation of HVEC-Codec Feature
  Hi all, I had this activated on a previous computer. I've a video from an iphone that I want to edit. It's probably the first time doing it on a new PC. It says I need to activate the HVEC-Codec. I had the orginal order number and it had the
• Movie Studio

  One answer, on 12/6/2024

  RE: Penzioner
  @zoran-n Welcome to the Magix users forum. Go to your Magix account, log in, go to My products, find the listing for MMS 2023 Suite and the installer will be available to download. JeffForum Moderator
• Off topic

  4 answers, most recent on 7/31/2024

  I didn't receive the product because I entered the wrong email..
  아이디를 만들 때 이메일을 잘못 입력해서 코드를 받지 못했습니다.. 일련번호가 있는데, 제가 할 수 있는 일이 있나요..??
• Audio Cleaning Lab

  3 answers, most recent on 8/8/2024

  [Solved] Can't start free trial, installer just links to dead URL
  I've loved my old disc copy of Audio Cleaning Lab for years, but a new computer means a new install.So I'm trying to start the free trial of the current version - at least, I THINK it's the current version, it's the one I found when I googled Audio