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I submitted a support request on Jan 15 and got a support ticket number, but have not heard back. The problem with AVI has been long standing through a number of different versions, so I think they don't know how to fix it. As a result I have gone

SOUND FORGE

7 answers, most recent on 12/7/2022

[Solved] Hi, bought sound forge pro 16 suite, I didn't get spectralayers PRO

Hi there, my first post. Previously owned an older sound forge, upgraded to 16 pro suite. It clearly claims on the product page that I get Steinberg Spectra Layers Pro 9. Even in my purchase email it has a serial number for Spectra Layers Pro 9,

Other products

8 answers, most recent on 11/1/2024

RE: PhotoStory on CD & DVD 10 Deluxe

@Natalino-Renzi I think the problem here is that you say your email address is not the same. I assume you mean it has changed since you originally purchased and installed the software. If that is true, go to your Magix account, log in using your old

Movie Studio

7 answers, most recent on 3/9/2024

RE: How do I cancel my subscription of movie studio?

@Joseba-GarayZabala Hi. How will depend on which subscription service you paid for, yearly or monthly. Either way you need to do the following. To cancel the contract, please send an email stating your customer number to: infoservice@magix.netRead

ACID

6 answers, most recent on 1/26/2024

RE: Melodyne

I have purchased the essentials to studio upgrade from Reverb.com. I do not remember the email address essentials was registered under on celemony.com and celemony will not honor the upgrade code UNTIL i can provide a serial number for the

Movie Studio

21 answers, most recent on 10/18/2025

RE: Why Chromma key - gives additional collours on video ? Why

@badbob, @CubeAce Hi . . . . And now with a new version . . . . Is this MEP 2014 or a later version? If the video clip 3 posts above , is the newer version it is still showing you are using Movie Edit Pro, in which case this must be MEP 2021 or

Movie Studio

2 answers, most recent on 1/12/2024

RE: movie edit pro premium

@Aaron-Goldsmith Hi and welcome to the user to user forums. Could you please supply some screen shots of what is happening please? Specifically one of your use of the section effect and another of the timeline editor expanded slightly so we can see

SOUND FORGE

10 answers, most recent on 2/20/2024

RE: Audio studio 17 serial number not working

@Jason-Bottomley Thanks guy's, I've tried everything suggested on here but still not working Please send me a private message with a screenshot where you try to enter your serial number in the Activation window after you open Sound Forge. Maybe I

Video Pro X

175 answers, most recent on 5/27/2026

RE: Video Pro X16 - New Features and Bug Repairs

@Can-Dive Hi Personally either of your 'workflows' are fine, the one thing I do extra is if there is a music track or audio effects added, they go on the next highest empty track number(s) after effects such as PiP and Collages are applied, I never

Movie Studio

2 answers, most recent on 12/18/2022

[Solved] Movie Studio 2023 NewBlue Essentials lockup

I have just purchase Movie Studio 2023 Suite. Included with that is NewBlue Essentials, which is one of the main reasons why I bought the Suite version. I installed Movie Studio then went through the process to Activate NewBlue Essential, install

Music Maker

6 answers, most recent on 4/26/2025

RE: Live Pad Set

@David-Barselow Hi David . . . . . problem is the everything needed is not loading in the window as they use to when they were working just fine . . . . Do you mean the Live pads look like this on opening? When you select a preset do the pads then

Movie Studio

11 answers, most recent on 6/22/2024

RE: Cannot install to a different drive than "C"

@Gid I beg to differ on the statement about word games, implying this is a matter of semantics. I merely wish to establish what you would use as evidence of that general recommendation since I believe, and my personal experience has shown over a

Movie Studio

3 answers, most recent on 12/5/2023

RE: I don't have the email with the Serial Number

@Kelly-Hughlet Hi, Check your spam box. Log into your account on Magix.com, My products, and if you see Magix Movie Studio 2024 (not Video Studio), your serial number should be there. John CB

Movie Studio

5 answers, most recent on 7/6/2024

RE: Movie Studio 2025 Ultimate suite installation issues

@David-Lewinsohn Hi David and welcome to the user to user forums. This could be a GPU related problem and as the Ryzen 9 3900 does not have it's own GPU. What is the GPU in your system? Make and model number please. Are its drivers up to date? For

SOUND FORGE

31 answers, most recent on 4/17/2026

RE: Sound Forge alternatives

Here is a link to the Vegas forum where a Vegas developer discusses how/why Magix dropped all support for Sound Forge, Acid and other products. The forum moderator hid my initial comment and asked me to provide a direct link. Since it is in a

Music Maker

2 answers, most recent on 8/24/2024

RE: Got new laptop

@Alex-Kirkwood Go to your Magix account, log in and go to My products. Find the listing for whichever version of MM you wish to install on your new laptop and download the installer. You will also find your serial key there. You should also check

Rescue Your Videotapes!

7 answers, most recent on 2/6/2024

RE: MAGIX Video easy doesn't want to recognize my Serial-no.

@lejla-n Serial numbers starting with P2 are for older programs. I suspect you may have downloaded a later version of Video Saver than the one that is on the CD you have. If so, that later version would expect a serial key beginning P3. Have you

ACID

No answers, created on 10/7/2023

Acid Pro 11 365 "MAGIX Store ERROR Invalid Serial Number."

Mornin, PC, Windows 10, just got 365 and had a major hassle getting everything up and running, but ACID is now opening, running and accepted the registration and serial number. However, upon opening ACID, I get a big, ugly pop-up window from MAGIX

ACID

6 answers, most recent on 4/22/2024

RE: Crashes every five minutes literally

@Brandon-Montoya Hi . . . . I'm on a brand new notebook . . . . We need more information on the Asus Notebook: Computer specification, Windows version and the Acid version number, see this topic for what is required, and please quote processor and

Video Pro X

175 answers, most recent on 5/27/2026

RE: Video Pro X16 - New Features and Bug Repairs

@Can-Dive Hi. What you propose would make adding an additional track make the tracks already laid down change their numbered track. Try it on an existing project. Add a track above track 1 by pressing the track header's + button and see what

Movie Studio

6 answers, most recent on 4/16/2024

RE: Not able to create a movie

@Rashi Hi and welcome to the user to user forums. Please read and try to comply to the requests in this post as reasons for failure could be many and the information asked for could speed up any resolution given and will encourage other members to

Movie Studio

70 answers, most recent on 9/19/2025

RE: Reasonably affordable graphics card for Magix Movie Edit Pro Plus

@johnebaker My version of MEP is currently Magix version is Movie Edit Pro Plus version 20.0.1.80 (UDP3) @Reyfox is correct, my GPU is the Nvidia I just bought.... At this point I wonder if it was a mistake getting an independent PC guy to build

SOUND FORGE

28 answers, most recent on 1/27/2025

RE: INSTALLING LEGACY PLUG-INS

@Burton-Allan Sadly, I have no idea how old the mastering suite is and whether it still works on modern Windows computers. I think Sound Forge 11 is from 2013, so that could be the problem. Maybe it's an alternative to install Windows 7 in a virtual

Rescue Your Videotapes!

4 answers, most recent on 1/9/2024

RE: Cannot activate the Video Saver! (2023) software

@VLADIMIR_BC, @CubeAce Hi . . . . AMD is not mentioned in the system specs anywhere . . . . The software is not particularly demanding on hardware performance, unlike for example Movie Studio or Video Pro X, and should work on the AMD Thinkpad with