• SOUND FORGE

  9 answers, most recent on 10/7/2023

  RE: SFP15 uninstall / reinstall failure
  OK, SP I tried that - no effect. I don't have a program icon on my home screen, it didn't install properly. rraud, I did the revo uninstall thing, downloaded the latest version from Magix, and when I try to install I get an error message saying my
• Movie Studio

  39 answers, most recent on 8/12/2023

  RE: Movie Studio - Audio and Music Editor 3
  Hi John, I get the same error message if I double click on the file MusicEditor.exe in the program files folder. I've tried getting it to work with the antivirus turned off. No luck. I've provided info about my computer in My Signature in my
• Audio Cleaning Lab

  16 answers, most recent on 3/13/2025

  RE: Family History Cassette Tape Project - Tips to Begin?
  @Deborah-Wesley Hi, I'm doing pretty much the same thing but I also have 8mm, Super8 with sound film, VHS, and other video files to go along with digitized photos and cassettes. You are undertaking an enormous project so I suggest that you get the
• Video Pro X

  2 answers, most recent on 8/18/2023

  RE: [Closed] already register product
  @lee-sangho4740 Error code 14 usually means, that you installed the wrong product for which the serial number isn't valid. You can get the correct product from here: https://www.magix.com/int/support/my-service-center/product-downloads/ If the
• Music Maker

  9 answers, most recent on 8/1/2023

  RE: Not able to activate my product
  I am not seeing a problem with my email Removed by Moderator. So, I uninstalled the program and went to a link which now ask me to put in the serial #, once loaded an error came up, "shopmanager Cache DBerror. Driver NotAvialiable? Does that make a
• Audio Cleaning Lab

  3 answers, most recent on 8/23/2023

  RE: I DO NOT UNDERSTAND. WHAT IS A POST? ALL I WANT TO DO IS RUN THE SOF
  hi @dale-w...a post is a forum article, like the one you started here, that explains your issue and then other users of the program will help you find the solution. can you tell us what is happening when you try to run the software, and what kind of
• Movie Studio

  31 answers, most recent on 6/27/2024

  RE: Where did my audio go?
  @Eric-Elliott I'm really sorry if we have put you off in any way but producing successful social media is just as demanding as any job.Think of it as being in a band in the 70s. There were lots about but few succeeded and carried on anyway. Audio
• Music Maker

  One answer, on 8/1/2023

  RE: freezes once open up
  @phillip-lamb It could be that there is a hidden error message behind the splash screen you cannot see but need to close before the program can continue. Try pressing the left arrow key and then Enter on your keyboard or the right arrow key and then
• Movie Studio

  11 answers, most recent on 3/14/2024

  RE: Text-to-speech subscription in Video Deluxe 2024
  @Keenan-Powell Hi . . . . How do I email customer service directly? . . . . @SP. gave this information above here.   Can you clarify which program(s) you have because: . . . . Video Studio 21 . . . .There is no such program, do you mean Magix Movie
• SOUND FORGE

  3 answers, most recent on 12/30/2023

  RE: Falhas seguidas no Sound Forge Audio Studio 17
  @Gilberto-Couto Caso você edite formatos de arquivo compactados como MP3, acesse as preferências do programa e ative sempre o proxy de formatos de arquivo compactados.  Caso contrário, precisaremos de mais informações para ajudá-lo, por exemplo,
• Movie Studio

  9 answers, most recent on 8/6/2025

  RE: The software will NOT complete loading and shuts down.
  @Daniel-Kosmatka Hi Daniel. Is this your machine? If so then it may be that the program needs to use a processor that has hyper-threading capabilities and the Intel Celeron N5095 does not support hyper-threading. To make sure I would contact Magix
• Movie Studio

  18 answers, most recent on 10/20/2023

  Program Error
  Having had many problems with MS 2023 I recently upgraded to MS 2024. Again many problems but number one is having completed a project and saved it, I now find that it won't open with the message "file format cannot be read" as per the image
• Photostory

  2 answers, most recent on 12/18/2023

  RE: Photostory constant crashing when opening an existing or new project
  @peter-brown3959 Welcome to the Magix user to user forums. The faulting module, ntdll.dll, is a Windows file so you first should try simply rebooting your computer. Make sure you use the Power>Restart option, not the Power>Shut Down. If the
• Music Maker

  One answer, on 12/10/2023

  REALLY Weird kind of crash
  I have a really strange issue. Ever time, I start to play a song, preview of a loop or even a store preview in Music Maker and then I press stop, the program freezes. I don't even have to press stop, if the sound stops playing at all, it still
• ACID

  27 answers, most recent on 11/1/2023

  RE: [Closed] ACID PRO 12!!! NEW FEATURE REQUEST!!..
  Update: Bit of Balance to the majority of Negative/Unhappy/Critical comments on Acid (and/or Magix). With Magix support help... and lots of time spent by my own decision to do things from the cleanest slate as possible.... I was able to get Acid
• Movie Studio

  26 answers, most recent on 1/27/2024

  RE: An Error occured during Export
  @fishycomics Hi The issue is with an Intel graphics accelerator driver - see this Microsoft topic for a possible resolution. If that does not fix the issue, we need more information to help diagnose the issue(s) you are having: The specification of
• SOUND FORGE

  19 answers, most recent on 2/22/2024

  RE: Soundforge 17 Trial just won't launch. Windows 10.
  @Ludwig-Bouwer I suspect it crashes during the VST scan. Try moving the audio_plugin_scan_server and audio_plugin_scan_server_x64 executables in the Sound Forge program folder to a different location, for example create a new backup subfolder and
• Movie Studio

  8 answers, most recent on 3/14/2024

  RE: export was cancelled due to an error but no code,
  @spuddy13 Hi Brian What is the Intel processor full model number and the GTX graphic card full name/model and are their drivers up to date? The Belarc images are difficult to read. From what I can make out this is a laptop running Windows 10. . . .
• Samplitude

  24 answers, most recent on 12/23/2024

  RE: Extremely slow download speeds!
  Something similar is happening to me. The download speed was ok but the installing is extremely slow and it keeps telling me to click on "continue"...and full of errors. This is the exact same thing that's happening to me. It's really discouraging
• Movie Studio

  4 answers, most recent on 12/20/2024

  RE: Humble Bundle for MMS 2024 Suite Perpetual.
  @CubeAce Hi, that seems like dam good offer.. Vegas Edit Pro 21 was the first version that had some major changes, it became very stable, VP18, 19 & 20 crashed for me on a regular basis, multiple times daily. I can honestly say since VP21 build
• Movie Studio

  7 answers, most recent on 12/3/2025

  Legacy Movie Edit Pro installer crashes in Download screen
  I own the legacy Movie Edit Pro, has worked fine for years.  Recently it stopped working; when starting the application it would display an error that the application folder is corrupt and needs to be repaired.  I uninstalled it, logged into the
• Movie Studio

  66 answers, most recent on 1/29/2025

  The output formats are messed up in Movie Studio 2024
  Some of these errors are also in 2023 and previous version.   The video test files are at: https://1drv.ms/f/s!AgEkZSUlkAcxgb0eg2M8ATSCee6zgQ?e=S9VwgB   Th test file 1 is from a DVD which has been detelecined.  The aspect ratio is 4:3 and the frame
• Music Maker

  9 answers, most recent on 7/24/2023

  RE: Sound problem.
  Thank you all for your help. As I suggested, it was in the errors of some document. I completely uninstalled the program, manually deleted all the folders from the C drive. Now everything started working again. The sound pools open. And this is the
• Movie Studio

  66 answers, most recent on 1/29/2025

  RE: The output formats are messed up in Movie Studio 2024
  @clement5 The imported file does not have the correct displayed aspect ratio.  This is a new error in 2023/2024 versions of MS.  Since an AVI does not have aspect ratio information MS should assume the same aspect ratio as the movie project NOT the