• Movie Studio

  18 answers, most recent on 10/20/2023

  Program Error
  Having had many problems with MS 2023 I recently upgraded to MS 2024. Again many problems but number one is having completed a project and saved it, I now find that it won't open with the message "file format cannot be read" as per the image
• ACID

  27 answers, most recent on 11/1/2023

  RE: [Closed] ACID PRO 12!!! NEW FEATURE REQUEST!!..
  Update: Bit of Balance to the majority of Negative/Unhappy/Critical comments on Acid (and/or Magix). With Magix support help... and lots of time spent by my own decision to do things from the cleanest slate as possible.... I was able to get Acid
• SOUND FORGE

  3 answers, most recent on 12/30/2023

  RE: Falhas seguidas no Sound Forge Audio Studio 17
  @Gilberto-Couto Caso você edite formatos de arquivo compactados como MP3, acesse as preferências do programa e ative sempre o proxy de formatos de arquivo compactados.  Caso contrário, precisaremos de mais informações para ajudá-lo, por exemplo,
• Music Maker

  9 answers, most recent on 7/24/2023

  RE: Sound problem.
  Thank you all for your help. As I suggested, it was in the errors of some document. I completely uninstalled the program, manually deleted all the folders from the C drive. Now everything started working again. The sound pools open. And this is the
• Music Maker

  One answer, on 12/10/2023

  REALLY Weird kind of crash
  I have a really strange issue. Ever time, I start to play a song, preview of a loop or even a store preview in Music Maker and then I press stop, the program freezes. I don't even have to press stop, if the sound stops playing at all, it still
• Photostory

  2 answers, most recent on 12/18/2023

  RE: Photostory constant crashing when opening an existing or new project
  @peter-brown3959 Welcome to the Magix user to user forums. The faulting module, ntdll.dll, is a Windows file so you first should try simply rebooting your computer. Make sure you use the Power>Restart option, not the Power>Shut Down. If the
• Movie Studio

  11 answers, most recent on 3/14/2024

  RE: Text-to-speech subscription in Video Deluxe 2024
  @Keenan-Powell Hi . . . . How do I email customer service directly? . . . . @SP. gave this information above here.   Can you clarify which program(s) you have because: . . . . Video Studio 21 . . . .There is no such program, do you mean Magix Movie
• Movie Studio

  13 answers, most recent on 8/17/2023

  Program Error
  Out of the blue Studio 23 crashes when trying to import video files. Has worked fine since purchase. Message Error in Module "VCRUNTIME 140 dll" load address 0x00007FF8E55F0000 TO ADDRESS 0x00007FF8E55F 188C- EXCEPTION 0X0000005 ACCESS VIOLATION. I
• Movie Studio

  39 answers, most recent on 8/12/2023

  RE: Movie Studio - Audio and Music Editor 3
  @dgclayton Hi Does the Music Editor start if you browse to the folder: C:\Program Files\MAGIX\Movie Studio 2023 edition \MusicEditor and double click on the file MusicEditor.exe If not try disabling your Antivirus and test again. If the program
• Other products

  9 answers, most recent on 7/3/2023

  RE: Registration-Code- 14
  @Nayyar-Abbas Hello!  Error 14 means you are trying to unlock the wrong program with the serial number.  You can download the correct program here: https://www.magix.com/int/support/my-service-center/product-downloads/     Hallo! Fehler 14 bedeutet,
• Movie Studio

  31 answers, most recent on 6/27/2024

  RE: Where did my audio go?
  @Eric-Elliott I'm really sorry if we have put you off in any way but producing successful social media is just as demanding as any job.Think of it as being in a band in the 70s. There were lots about but few succeeded and carried on anyway. Audio
• Audio Cleaning Lab

  16 answers, most recent on 3/13/2025

  RE: Family History Cassette Tape Project - Tips to Begin?
  @Deborah-Wesley Hi, I'm doing pretty much the same thing but I also have 8mm, Super8 with sound film, VHS, and other video files to go along with digitized photos and cassettes. You are undertaking an enormous project so I suggest that you get the
• Music Maker

  7 answers, most recent on 8/19/2023

  RE: Installation process
  @Perry1961 The chime sound suggest that there is some modal message box window hidden somewhere that you need to close before the programs can continue. If you cannot move the splash screen to reveal the error message try instead pressing space,
• Movie Studio

  26 answers, most recent on 1/27/2024

  RE: An Error occured during Export
  @fishycomics Hi The issue is with an Intel graphics accelerator driver - see this Microsoft topic for a possible resolution. If that does not fix the issue, we need more information to help diagnose the issue(s) you are having: The specification of
• Movie Studio

  2 answers, most recent on 8/17/2023

  Cant register Movie Edi Pro - You are no longer auhorized to perform
  Hi. I would like to install Movie Edit Pro on a different computer. I get following error message: You are no longer auhorized to perform this installation on your program version. Please extend your upgrate guarantee or contact support. I dont want
• Video Easy

  2 answers, most recent on 8/2/2023

  win 11/ Black Grabber K0065 / Video Easy / audio not work?
  Hi, my pc with win 11 does not recognize the Magix K0065 as a sound import device.I have downloaded the premium drivers, removed the firewall and anti-virus.Ran the driver as admin. The driver is installed, but Magix does not appear as an audio
• Movie Studio

  8 answers, most recent on 3/14/2024

  RE: export was cancelled due to an error but no code,
  @spuddy13 Hi Brian What is the Intel processor full model number and the GTX graphic card full name/model and are their drivers up to date? The Belarc images are difficult to read. From what I can make out this is a laptop running Windows 10. . . .
• Movie Studio

  66 answers, most recent on 1/29/2025

  The output formats are messed up in Movie Studio 2024
  Some of these errors are also in 2023 and previous version.   The video test files are at: https://1drv.ms/f/s!AgEkZSUlkAcxgb0eg2M8ATSCee6zgQ?e=S9VwgB   Th test file 1 is from a DVD which has been detelecined.  The aspect ratio is 4:3 and the frame
• Movie Studio

  66 answers, most recent on 1/29/2025

  RE: The output formats are messed up in Movie Studio 2024
  @clement5 The imported file does not have the correct displayed aspect ratio.  This is a new error in 2023/2024 versions of MS.  Since an AVI does not have aspect ratio information MS should assume the same aspect ratio as the movie project NOT the
• Movie Studio

  24 answers, most recent on 1/9/2024

  RE: 'Effect Transitions Basic' are not exporting in MEP2022 or VPX14
  Hi, Regarding raising a ticket, is it necessary after having sent at least 2 troubleshooting requests "?" (From what can be seen, they were sent successfully) (these problems with messages displayed when loading the program do not display "error
• ACID

  267 answers, most recent on 4/2/2026

  RE: Feedback on ACID Bugs
  Let's all face it.....Acid Pro 10 and 11 are unusable by serious music creators. The stability issues are completely insane, and too many to list. That Magix released this product that will crash at any moment, gives memory errors, won't render mp3s
• Movie Studio

  24 answers, most recent on 1/9/2024

  RE: 'Effect Transitions Basic' are not exporting in MEP2022 or VPX14
  Hi, When you reference "Blurry transitions" is the same as displayed in templates / transitions basics / "Blur" ?Yesterday I did some tests here and didn't notice any errors. However, when I closed the program (normally without problems) and then
• Audio Cleaning Lab

  7 answers, most recent on 6/27/2023

  Recording Error
  I have Audio Cleaning Lab 17 that I have been using forever on my Windows 7 computer that crashed and burned. I bought a HP Windows 11. My Audio Cleaning Lab 17 loaded perfectly. BUT and this is why I am here needing help. When I go to Import a
• Video Pro X

  111 answers, most recent on 1/29/2025

  RE: Feedback about VIDEO PRO X15
  @Felix-Wright Hello Felix, If you send an error message via a Magix program, you will never get a personal reply / feedback from it. However, such error messages are stored in a database, which Magix programmers can later analyse and improve their