• Music Maker

  4 answers, most recent on 8/29/2023

  RE: Change in BPM
  @Former user Hi The BPM option is a program setting so will be in force for all projects, including existing projects. Did you save a project, after making the change, and restart Music Maker before loading another project? HTH John EB I recently
• Movie Studio

  4 answers, most recent on 8/8/2023

  RE: Movie Studio 2023 Premium stiil crash !!!
  @greg-123 Hi and welcome to the forum. We need more information to help diagnose the issue(s) you are having: The specification of your computer system including Windows version and program version, see this topic for what is required and please
• Video Pro X

  11 answers, most recent on 6/13/2023

  RE: Video Pro X 15 will not install
  @George-Monaghan Hi We need more information: Computer specification, Windows version and program version, see this topic for what is required and please quote processor and graphics card make/model in full. The amount of free space on the hard
• Video Pro X

  27 answers, most recent on 11/18/2024

  RE: VPX Feedback Button - Features In Consideration/Planning - Comments
  @johnebaker @browj2 I do hope this is the ability to switch tracks up/down for users who come from the likes of Vegas and other video editors, and not a similar view as Resolve... John EB, I hope so too. John CB, I actually considered purchasing
• ACID

  258 answers, most recent on 9/12/2025

  RE: Feedback on ACID Bugs
  @EEtu-Kuja If you hold CTRL and SHIFT and double click on the program icon to open ACID, you should get a small window that allows you to reset the program settings. Maybe this will help with your problem. Hello, thanks for trying to help. I try'd
• Movie Studio

  3 answers, most recent on 7/14/2024

  RE: Movie Studio Platinum Upgrade from Using Movie Studio Platinum 14
  Hello,I had gotten an email about upgrading to the new 2025 edition of Movie Studio Platinum. And I had been using the Vegas Movie Studio 14 which I got in like 2017 or 2018. I am a little overwhelmed by how this is laid out. I have even tried to
• Samplitude

  One answer, on 2/16/2023

  Unable to uninstall Independence Pro
  Hi. I am unable to uninstall Independence Pro. I am on windows 7 64bit SP1. I get this error message when I try to uninstall the VST plugins from the control panel (the only place there seems to be an uninstaller for it). 32-bit and 64-bit
• SOUND FORGE

  3 answers, most recent on 1/5/2023

  Files won't save - saying 'there is no license to use this software'
  Hi, would love some help. Sound Forge 13 won't let me save files. It comes up with an error message saying 'there is no license to use this software', but i have been using the program with no problems for 2 years. Any suggestions would be
• Samplitude

  5 answers, most recent on 11/27/2021

  [Solved] Music Studio 2022 Suite not working after initial installation
  After installation, I tried to run the program and received the error depicted in the screenshot. There was no prior "execution" of the program nor any temporary unsaved working file to select to save. Irrespective if I select Continue to Program
• Music Maker

  One answer, on 10/4/2022

  RE: get_user_documents_path0 cannot get the documents>pair
  @atzetm I think the RAM error message appears even if you have enough RAM. It is just the standard error message if a VST cannot be loaded. I think it was useful back when Music Maker was still a 32 bit application because back then it couldn't use
• Movie Studio

  24 answers, most recent on 12/25/2021

  [Solved] All audio stripped MAGIX Movie Edit Pro Plus 2021
  I have been working on a project for months with no problems. Yesterday I rendered a rough movie version for review. It turned out fine, but today when I reopened the project to add some clips, I got an error message for every mp4 file associated
• ACID

  9 answers, most recent on 10/4/2022

  RE: Acid Pro 8.0 Application Initialization: Error code: -1
  @Alan-Pitt Hi Error code -1  usually means the program cannot cannot connect to the Internet for registration, or the email address software is registered with does not match current email address. Are you using the original email address the
• SOUND FORGE

  5 answers, most recent on 11/11/2022

  RE: Sound Forge throwing an error when i put the code starting with P
  @vijay-n Usually you buy a single user license you can activate on two computers, not a two user license. Or did you buy the program twice? You can create a support ticket by clicking on the SUPPORT link at top menu of this forum page. Or you can
• Music Maker

  3 answers, most recent on 12/15/2022

  RE: Access to ambiguous processes
  Hi, yeah, I thought about taking a snapshot when I had the error windows up. However, I just wanted to get the update out of the way so I just ended the processes so music maker could finish installing. The strange thing is, the last 5 updates for
• Movie Studio

  18 answers, most recent on 3/19/2024

  RE: Insufficient memory to play the finished project video.
  Hi, This also occurs with the 21.0.1.205 (UDC2 /version of video pro x15 )like this "test version" that I downloaded, logically I didn't test it for export, just like I did with the movie studio version. Steps to test: create a simple project in VMS
• Video Pro X

  80 answers, most recent on 6/3/2023

  RE: Video Pro X and Vegas Pro exports
  @Former user Hi Gid . . . . they are completely different programs & Vegas has many more features, although I'm sure you'll get a comment firmly defending VPX . . . . This difference was made given the context of the topic where the comparison
• Other products

  2 answers, most recent on 9/1/2022

  Unable to uninstall Movie Edit Pro 17 Plus
  I tried several ways to uninstall Edit Pro 17 Plus from an ASUS stereoscopic 3D laptop running Windows 7. The program appears on the Control Panel (Programs and Features), but cannot be deleted. Error message: "Local package not found for
• Audio Cleaning Lab

  3 answers, most recent on 11/18/2021

  [Solved] The program (Audio cleaning lab) want me to register again.
  I registered the program in June and have used it since then and now it want me to register again but I get error code 24 which says "the serial number has already been registered to another email address. Please contact MAGIX support.  
• Music Maker

  6 answers, most recent on 11/18/2021

  [Solved] cant install please help
  when i try to install the software half way through its installment an error message appears saying ' cycle redundancy error' and then forces me to stop the installment please help. i also had it installed on my cp before and didn't use it for a
• SOUND FORGE

  9 answers, most recent on 1/13/2023

  RE: Sound Forge issues
  when I open a file it tells me there's an error, What software created the file? Are you opening the file from within SF or clicking the file itself. The file association may not be set right. Confirm or change the associations in "Options>
• Photostory

  2 answers, most recent on 12/4/2023

  RE: Magix photostory deluxe 2023.
  @Francois-Maes Hi . . . . How to contact magix by phone to give more details? . . . . There is no telephone support, you can raise a Support ticket, link is at the top of the page and scroll down to the bottom to see the Email Support link. A
• Music Maker

  4 answers, most recent on 2/18/2023

  MMM 2023 premium kayıtta iken yazılım hatası.
  My problem is as follows: I play a life music and record it. Then, through the mastering menu ı choose classical rock. start the mastering. The program runs the mastering and completes it, however it shuts down the magics screen completely before ı
• Movie Studio

  89 answers, most recent on 5/5/2025

  RE: Upon importing my photos, they turn to black and white or all black
  @Gid Crash log data.   ----------------------------------------------------------------------MAGIX Video Pro X14  01.05.2025  21:15----------------------------------------------------------------------CrashDump 20250501_211504_v20.0.3.181.dmp
• ACID

  11 answers, most recent on 10/2/2022

  RE: "Acid Pro 10.0 has stopped working" error on startup
  @Alan-Pitt Hi . . . . I can install Acid multiple times over without issue but it's actually opening the programme once installed. It works fine but then the -1 error message appears once the software has been closed and an attempt is made to open