• SOUND FORGE

  8 answers, most recent on 5/12/2024

  RE: requires the ser # everytime I start the pgm.
  @patrick-appleson 1981 on Apple II? 😉 Simply visit Magix.com and log into your customer account. It uses this link https://www.magix.com/int/support/my-service-center/
• Movie Studio

  3 answers, most recent on 3/4/2024

  RE: Trying to register a free trial - doesn't send code to email!
  Didn't see that info ( i usually scan for a link to email support)... any chance you know why I'm not getting an email with the trial registration #? Obviously i can't access a support link in the program if i cannot open it.Is there any way to
• Movie Studio

  17 answers, most recent on 6/29/2024

  RE: Can't re-install Magix Movie Studio
  @Carlos-Solorzano Hi . . . . If this doesn't work I am going to need someone on the phone to assist me. . . . . Support is done through raising Support tickets, link is at the top of the page, or email to the address I gave you above. John EB
• Movie Studio

  80 answers, most recent on 2/12/2024

  RE: no audio for mov files
  @Former user Hi Gid. @johnebaker put a link up earlier that worked. Ray.
• Music Maker

  One answer, on 5/15/2024

  IMAC opens El Media Player when I try to install Music Maker
  I have purchased Music Maker Premium 2024. I downloaded the link. When I try to open the .exe file, it opens El Media Player. How do I install the software on my IMAC?
• Rescue Your Videotapes!

  9 answers, most recent on 4/22/2025

  RE: Videowandler 2 issues...
  @Sami-Pekonmki @emmrecs I could try S-Video, however then there is the problem of recording the audio. S-video is not really a solution unless you can also have a separate audio feed.  Just use the audio (red and white plugs) from the 3-plug
• SOUND FORGE

  7 answers, most recent on 1/17/2025

  RE: How to correctly write subchunks for regions and marks programmatica
  @CLEGER Hi . . . . I don't know what I'm doing wrong, if someone could provide me with the structure in whichthe region information is stored in the file or help me with this situation, . . . . Please note this is a user to user forum, not Magix
• SOUND FORGE

  6 answers, most recent on 4/28/2024

  RE: error 14
  I copied and pasted my serial number right your web site and into the link above and got this - Invalid serial number Please enter a valid serial number yet i use Vegas every day.
• Video Pro X

  32 answers, most recent on 1/18/2025

  RE: "Missing" audio in VPX16
  @emmrecs Hi Jeff. While I'm not sure what is going on, do you have a DAW you could load the video file into and export as a wav file? Then import that into the project and link it to the video file? Short of that, play back the video file in VLC or
• Photostory

  16 answers, most recent on 10/15/2025

  RE: I've been using photostory for some time but now have hit bugs.
  This is the link to a test
• Photostory

  One answer, on 2/18/2025

  RE: System requirements to run program
  Support got back to me pretty quickly, these new processors are becoming quite popular so thought their response below maybe helpful to others: “There is currently no native ARM version of Photostory Deluxe. (The same is true for almost all of our
• SOUND FORGE

  2 answers, most recent on 11/29/2022

  [Solved] Do I need to buy Sound Forge Studio 16?
  I bought Vegas Pro yesterday and an email was sent to me with only a serial number for Sound Forge Studio 16 but no download link and activation key. Does that mean that I need to buy this product separately?
• Photo & Graphic Designer

  4 answers, most recent on 1/5/2023

  RE: [Solved] Xara Photo & Graphic Designer 16 & 19 installed? Stuck in Update Loop
  @SGTDRE Hi If the update notices are still coming from within the program as your original images above show then raise a support ticket using the Support link at the top of the page. If you have not used the Support system before - select your
• Movie Studio

  10 answers, most recent on 3/6/2024

  RE: 2023 Version keeps on freezing up
  @Eon-deKoker Hi If the short video is a general shot and does contain people in it who would want to be identified or contains confidential information eg your location etc, would you be willing to share it for us to test? If so upload the file to
• ACID

  9 answers, most recent on 10/6/2024

  RE: MAGIX ERROR. I HAVE MY RECEIPTS & CODES.. NEED HELP, NOT GETTING ANY
  @SP. Fully agreed. I have numerous ways to show I am who I am, and link everything in relation back to myself.. Really hope I actually get a response soon from MAGIX by email. Been a while now, still nothing....   @johnebaker The email address which
• Other products

  2 answers, most recent on 6/4/2024

  RE: [Closed] I bought Sony vegas21 for 149$ and I would like to get refund
  @Rimuru-Tempest Hello welcome Please contact infoservice@magix.net for further assistance, as you are in the wrong forum and have been re-directed by @Nalmcruto to the correct forum with provided link, this topic will now be closed. Stephen Forum
• Video Pro X

  One answer, on 3/4/2024

  RE: [Closed] Why my keyboard shortcuts ale ALWAYS gone?!
  @badunczyk Hi and welcome to the forum - albeit the wrong one. Vegas products, with the exception of Magix Movie Studio 18 and later versions, have their own forum - click the link at the bottom of this page. There should also be a link to the
• Music Maker

  4 answers, most recent on 1/8/2026

  RE: Probleme saisie n° de serie
  @Philippe-LeBannier Welcome to the magix.info users forums. You say you purchased the 2025 update. From where did you purchase it? I ask, because the 2026 update is the current version; I don't believe the 2025 version can still be purchased
• SOUND FORGE

  2 answers, most recent on 11/3/2022

  RE: [Solved] SF Studio 16 installer fails
  @Chris-Whitener Try the following
• Web Designer

  8 answers, most recent on 12/9/2025

  RE: [Closed] login not recognised
  @Former user Ok, this basically means you registered the software to another e-mail address and currently cannot remember which one it was. Magix customer support should be able to tell you, under which e-mail address the software is registered and
• Other products

  27 answers, most recent on 1/7/2025

  RE: DVD Architect Studio 5.0
  @Maju.M 4K/UHD Blu-ray burner for 100$, would be a cheap product. You may want to go with something more robust, of better quality. And the cost of the discs? Look at the link that I gave you. It has a description of various products. Depending on
• Web Designer

  4 answers, most recent on 12/21/2022

  [Solved] Adding social media share button
  I'm using Web Designer Premium 19 and wondering if there is a way to put a single share on social media button on a page that opens up the users list of options i.e. asks them which of their apps they would like to use. I can see the symbol for it
• Movie Studio

  4 answers, most recent on 1/26/2023

  RE: [Solved] Saving-Using Overlays MEP2016 Plus
  @CarpentersMate Hi Mike The 'Resources' folder I mentioned is one I created using the normal folder creation process in Windows. In your case I would create the Resources folder in the Movie Edit Pro 2016 default Project folder as found in the
• Photostory

  One answer, on 7/1/2024

  RE: User Manual
  @John-Granger Welcome to the Magix user forums. I've just opened PS 2024, gone to Help>Download manual (pdf) and via a series of links found and downloaded it! So yes, a manual is available! The version number is 2024.230928.0238. HTH JeffForum