• Movie Edit Now

  2 answers, most recent on 4/4/2024

  RE: I need help ,older copy of Movie Edit Pro 15 won't register
  @Robert-Bates As @CubeAce (Ray) writes, you should never post confidential data, like serial keys or email addresses, to a public, user to user forum like this one. Hence, I have edited your post to remove this data. If you do have MEP15, as
• Photostory

  21 answers, most recent on 11/14/2024

  RE: New instal freezing at splash screen
  Hi John No change with AVG and Defender off Nor run as administrator. I infact took out a ticket Monday AM not heard from Magix as yet other than blank confirmation email. Any idea as to how long before i hear from them? I will have to purchase an
• Movie Studio

  6 answers, most recent on 7/29/2024

  RE: proDAD ACTIVITION
  @Emmanuel-Frimpong Hi. I've just checked my own and the Mercalli Pro does not appear in that section. Only ProDad Vitascene is showing in my program. The activation for Mercalli should have been shown as a download link to follow in your program
• Off topic

  6 answers, most recent on 4/9/2024

  RE: [Closed] Reaching out to Support
  Thanks Jeff, I'll follow it up with the email address you have provided. Cheers!
• SOUND FORGE

  3 answers, most recent on 8/18/2025

  RE: I am unable to register the activation code sent to me for my audio
  @walter-h6914 Welcome to the MAGIX user to user forums. Serial/activation codes for current Magix products will always begin with P3. If your code has any other first digits it is almost certainly a voucher code and you should go to this page and
• Movie Studio

  One answer, on 9/23/2024

  RE: Video delux 2021 premium
  @abul-azad Welcome to the Magix user forums. Please go to your Magix account, log in (possibly using an old email address if that is what you had when you previously registered the product), go to My products, find the listing for VDL Premium 2021
• SOUND FORGE

  8 answers, most recent on 2/28/2026

  RE: Sampler tool not working in SF 18
  Hi @SP. and @ROBERTO-FERNANDEZ5645, I can confirm "the sampler tool "does nothing" in both Sound Forge Pro 17 & 18. It does work in SFP 10 thru 16 however, if that is an option. I suspect Magix is not aware of the issue. or does, and cares not
• Video Pro X

  9 answers, most recent on 6/26/2025

  RE: Difficulty Downloading Content Pack- Video Pro X17
  Hi CubeAce- Thanks for your reply. Yes. I clicked on Help / Activate Content Pack(s). A dialog box popped up asking for the Coupon Code which I copied/pasted from my confirmation letter. After clicking on "continue", the dialog box disappeared.
• ACID

  5 answers, most recent on 4/11/2025

  ACID 11 PRO SUITE LOOPS
  I purchased ACID 11 Pro Suite on as part of the recent sale and the product page indicates that it has 16GB of loops and 70GB of Independence sounds.However after going to Help Download loops and instruments, the Independence downloads are between
• Music Maker

  2 answers, most recent on 7/3/2023

  RE: [Solved] Reinstall
  @Leon-Fourie Hi, There is no program for Premium Edition. An Edition is an add-on to the program Music Maker. Just download and install the free version (now 2024) of Music Maker and log in using your normal username (email address) and password for
• Xara Designer Pro

  9 answers, most recent on 11/7/2025

  RE: Please i bought xara 3D maker 7 couldn't install after formating my PC
  The software (3d Maker 7) refused to install in my laptop despite all attempts and did not show any error message. Am not happy about your attitude to your customers. It is over one year now i complained about the misbehavior of your application
• Other products

  One answer, on 1/31/2024

  [Closed] Vegas pro 21 registration problem
  After upgrading to Vegas pro 21 from version pro 20, I cannot activate the program because it says it is already registered to another email, which happens to be my old email.
• Other products

  One answer, on 10/8/2024

  [Closed] Vegas 22 PRO serial number sent to my email is being used by other
  I´ve bought a license for Vegas 22 PRO but serial number sent to my email is not valid, message says it is being used by another person!I'm using Windows 11 on a Vaio laptopNome do dispositivo    DESKTOP-2CSFGPFProcessador    Intel(R) Core(TM)
• Photostory

  53 answers, most recent on 11/30/2024

  RE: new photostory 2025 version is completely UNUSABLE and crashes...
  @Elprimeradavio Thank you for the clarifications and for showing at least part of the content of that email. I think you need to immediately reply to it, pointing out that you have already requested a full refund and ask that they action this refund
• Music Maker

  4 answers, most recent on 5/21/2026

  RE: Beatbox not working
  @Elliott-Mitchell Hi Are you running the trial version of Music Maker? If so, the trial version has limited features, audio export codecs and instruments, these become available on purchase and activation.to the full version. If not, is the program
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  @SP. @Leslie-Howarth Hi, The HUB is now working, at least for me. I raised a ticket recently, discussed the problem with the AI agent which finally said that it was forwarding it to a human. A week later, I followed up by replying to the email,
• Other products

  5 answers, most recent on 2/7/2025

  RE: Independence Pro Premium Suite Being Flagged as Malware
  Quick update from me. I have submitted a ticket and emailed three times since purchase and still have not received a single response. I've therefore now got no choice but to contact my bank to ask them to reverse the charge since the company take
• Video Pro X

  4 answers, most recent on 10/14/2025

  RE: Bought the vMAGIX Video deluxe 2026 plus.
  @Max-HOLDT Welcome to the Magix user to user forums, so not a contact for any Magix staff and confidential data, like serial keys, and order numbers should never be posted here. Hence I have edited your post. Error 14 indicates you are trying to use
• Photostory

  53 answers, most recent on 11/30/2024

  RE: new photostory 2025 version is completely UNUSABLE and crashes...
  Jeff, I apologize for the abbreviations of info and service, but yes I replied to the more accurate inforservice@magix.net and support@magix.net and even one more. Just a few minutes ago I received a reply via email, see screenshot below. Absolutely
• Music Maker

  One answer, on 1/8/2024

  Activation on New Email
  I have recently decided to start using Magix Music Maker Live 2016 again after years of not using it. Last time I used the software was on Windows 7. Anyway, I have downloaded the program on a new device and tried to register the software with my
• Off topic

  3 answers, most recent on 11/19/2023

  change email
  hi , i registered products using a email but i put gmai.com instead how can i change it to gmail.com ? Also the email i used was already registered to same email but with gmai.com instead of Gmail.Com
• Other products

  8 answers, most recent on 11/1/2024

  RE: PhotoStory on CD & DVD 10 Deluxe
  I reinstall photos on CD and DVD 10 everything installs fine on Windows 11 but it tells me that the serial number has already been redeemed and my email Removed by Moderator is not the same, the software was bought by me for 69 euros at Unieuro
• Movie Studio

  One answer, on 10/9/2025

  RE: Movie Studio 2025 Suite Download
  @Dusko-Makivic Welcome to the Magix user to user forums. When you bought the software there was a link in the email to download the software. If you have previously installed and registered the app go to your Magix account, log in, go to My products
• Video Pro X

  6 answers, most recent on 6/28/2024

  RE: program won't open
  @RONALD-BRIDGMAN6378 The pages you are looking for including the login are on the Magix product site, not here. Registration of products is separate from this forum and email correspondence should have been kept safe for future reference with Magix