• SOUND FORGE

  4 answers, most recent on 4/9/2024

  RE: Crash
  @Randahl-Ritchie You visit Magix.com. and simply login with your e-mail address and password and download the installers from your customer account. In case you registered very long ago with Sony, simply use your old Sony login credentials. This
• Video Pro X

  4 answers, most recent on 5/23/2024

  RE: Purchased Magix Store audio (ogg) files not found
  @now37 Hi, Sorry for not answering earlier. I have no idea about the crashing problem. Maybe open a separate thread. As for Producer Planet, log in here, same account as Magix as it is Magix. Go to My Products and all songs that you have purchased
• Movie Studio

  One answer, on 9/23/2024

  RE: Video delux 2021 premium
  @abul-azad Welcome to the Magix user forums. Please go to your Magix account, log in (possibly using an old email address if that is what you had when you previously registered the product), go to My products, find the listing for VDL Premium 2021
• Video Pro X

  6 answers, most recent on 3/11/2024

  RE: manual update download
  @terrerad Hi. Here is the update history of VPX. Ray.  
• Movie Studio

  7 answers, most recent on 6/6/2024

  RE: I am unable to purchase anything from the in-program Store.
  @Michael-Stevens Hi Michael. I think transitions are the few things not available on the Producer Planet website but there is Pixlan and their offering of plugins. Check with them first that their plugins are still compatible with Magix
• Samplitude

  13 answers, most recent on 3/8/2024

  RE: Samplitude Pro X Suites: Reinstallations Issues?
  @gregory-battaglia Did you already try it? You can also download an ISO file from here: https://www.magix.com/us/support/pro-audio-downloads/
• SOUND FORGE

  10 answers, most recent on 2/12/2025

  RE: Sound Forge 18 Build 21Back Up Toolbars?
  Hi @Unsounded, Export/Import the DXCache and Metrics registry folders in Computer\HKEY_CURRENT_USER\SOFTWARE\MAGIX\Sound Forge Pro\18I think the registry 'Presets' folder is for the 'Save/Save as' formats. There are actually two Presets folders..
• Audio Cleaning Lab

  14 answers, most recent on 3/4/2025

  RE: saving to MPEG 4
  @jamesglynn Hi SFACL 4 can supports the following video formats for import/export:- MPEG-21 - this may need online activation (free) on first use. MPEG-4 (mp4) h.264 and AVCHD encoding) 1 MOV depending on the video encoding format of the source
• Movie Studio

  34 answers, most recent on 8/11/2024

  RE: Movie Studio - Why so finnicky? An unknown error has occurred
  OK I made a smaller mp4 that has the same issues with Magix Movie Studio 2024 Suite. I have since uninstalled QT, and it's currently in the mode to ask for it to be installed when I drag the mp4 into the timeline. Using conversion programs works,
• Movie Studio

  30 answers, most recent on 8/9/2024

  RE: Copyright Claim
  @Carolly  Thanks, yep it's not 100% clear 🤷‍♂️, I read this doc which sort of implies that monetisation is allowed 🤷‍♂️ - https://producerplanet.com/us/licenses/ (The infoservice@magix.net link is near the bottom of the list in that link) A few
• Audio Cleaning Lab

  5 answers, most recent on 9/24/2024

  RE: MAGIX AUDIO & MUSIC LAB PREMIUM 2014 / change language
  @APOSTOLOS-ANNIS Hi, I don't understand why you can't just download the installation program - not the drivers (I don't know what you mean by drivers) - from your account with Magix.com. Please explain. When you go to Magix.com, are you on the
• Other products

  2 answers, most recent on 3/5/2024

  RE: How to buy Magix Fastcut ?
  @Finar Welcome to the Magix user to user forums. I believe the replacement for Fastcut is Video Easy. Go to this web page for details and prices. HTH JeffForum Moderator
• Off topic

  3 answers, most recent on 1/3/2024

  RE: [Closed] problems with the product
  @giorgos-v Music Maker Jam is no longer a Magix product. It is now owned by Loudly.com and you need to ask them for help with this problem. This post will be closed. JeffForum Moderator
• Photostory

  2 answers, most recent on 12/23/2024

  RE: Magix photostorey delux 2014 unable to re-install
  @Siraj-Shah Welcome to the Magix users forums! The latest version of PS is version 24 so your version 12 is at least 12 years old! As such, and with the increased security, hardware and software requirements of Windows 11, I suspect your only option
• Movie Studio

  14 answers, most recent on 3/25/2024

  RE: simple update from version 2023 to 2024! Impossible to do!
  @Betovalle Hi. This link is working for me. If you are still not seeing buttons then there is something in your browser or computer security settings that must be blocking them. If you can't rectify the problem then contact Magix direct at
• Photo & Graphic Designer

  3 answers, most recent on 7/3/2024

  RE: [Closed] Return/refund
  @Pypper-Pouliot Welcome to the Magix user to user forums, so no-one who posts here can do anything to help you with your refund, sorry! For details of the conditions attached to refunds and how to obtain one please see this web page, especially
• Web Designer

  34 answers, most recent on 8/1/2025

  RE: Publishing to OVH Cloud
  @johnebaker Hi John EB, Thanks for the link, but I have been through most of the documentation, including the one in your link. I have the Personal plan with what they call 5 recommended sites. In another web page, it says "Multi-sites" with 5 in
• Movie Studio

  10 answers, most recent on 9/5/2024

  RE: MS 2025 Update to 24.0.1.206
  @AAProds, @CubeAce Hi Al, Ray . . . . I see Magix has still not updated the specs to cover this and it even goes to the effort of claiming . . . . For AV1, or any other video format I can see mentioned, it does not claim that HWA is used, the only
• Movie Studio

  3 answers, most recent on 3/25/2023

  RE: [Solved] Movie Edit Pro 2016 - reinstall- product- cant access old email acct
  @michael-s3379 Hi Assuming that you know the password of the account you registered MEP 2016 with , then you can login to your account at magix.com with the old email address and password and change your email address there - Account login icon is
• Movie Studio

  27 answers, most recent on 11/18/2024

  RE: Where'd the track options go?
  @Calendyr Hello, .....I searched YouTube for tutorials, but only found them for other versions (mostly the pro version or earlier platinum versions)..... If you had taken the time to read my answers on Aspect ratio in Movie Studio 2025, you wouldn't
• Movie Studio

  14 answers, most recent on 3/2/2025

  RE: Problems converting MXV to MP4
  @RayBin I am having to uninstall and reinstall the program Regrettably, this may not solve whichever problem you now have! Because a number of files/folders/registry entries are created after the initial installation process is completed the default
• Samplitude

  15 answers, most recent on 1/20/2024

  RE: Midi Keyboard, not operating correctly
  @Peter-Gentile7058 Have you contacted proservice@magix.net? Have you sent follow-up mails or are you simply waiting days for an answer? You can additionally try the official Samplitude forum at https://community.samplitude.com Maybe some users there
• Off topic

  2 answers, most recent on 1/1/2024

  RE: [Closed] Magix refuses to recognize my e-mail address
  @Alfred-Ordunio Enter your old e-mail address or change your old e-mail address in your customer account at Magix.com.
• Music Maker

  12 answers, most recent on 12/20/2023

  RE: Won't go past installing!
  Thank you for the suggestion. Yes, Windows Defender is most certainly disabled. I have added magix.com and magix.net to the list of trusted sites, but the problem persists.