• Movie Studio

  69 answers, most recent on 8/10/2025

  RE: Unable to import MKV files into Video deluxe 2026 Plus, Windows 10
  @me_again Hi AndyW, @Gra_Ham wrote: "I'm a complete beginner in video editing, although I've only made one video using Clipchamp." My reply was simply to indicate that our information might be useful for advanced users, but not for beginners. He
• Off topic

  One answer, on 10/1/2024

  RE: New to the software
  @ZNk Welcome to the Magix users forum. Which specific product do you own? JeffForum Moderator
• MAGIX

  34 answers, most recent on 3/31/2026

  RE: New "owners/developers" of Sequoia, Samplitude and Music Studio.
  @HHM see the AI and Hub in Magix video editors? Came from Vegas Pro. With Gary Rebholz being the one in charge of video software development, along with being chief product owner coming from Vegas, there is a lot of additional information on Vegas
• Music Maker

  36 answers, most recent on 12/17/2025

  RE: Need help fixing magix..am losing hope
  @AJenn Please click on the Advanced button to open the driver control panel and make a screenshot of that. I think that Music Maker ASIO is identical with FlexASIO, so you can use that instead. Usually, FlexASIO has no control panel but needs a
• Off topic

  2 answers, most recent on 10/14/2024

  RE: Renewal of Magix for this next year.
  @Wayne-Robinson Welcome to the Magix users forum, so not a contact for any Magix staff and confidential, personal information, like telephone numbers or email addresses should never be posted here. Hence, I have edited your post. You need to email
• Video Pro X

  165 answers, most recent on 4/10/2025

  RE: [Closed] Website Observation
  Hi @Reyfox I could have written "fear" but I wrote "afraid". It doesn't matter! I noticed this when I started several tickets with technical support, which was in other hands and was deviating from when I said it would be useful to disclose which
• SOUND FORGE

  4 answers, most recent on 3/21/2025

  RE: License check
  Try going to the 'Magix Service Center> My Products'. Find the SFP-18 entry and select 'Details'. Then remove the device. Open SFP-18 and reactivate with your activation serial and your Service Center/My Products log-in email address.btw, welcome
• SOUND FORGE

  6 answers, most recent on 9/23/2024

  RE: No audio when using a jog wheel
  Hi @John-H2024, I think you should contact support, I do not know if many users have a Contour Design Shuttle Pro 2/
• Xara Designer Pro

  9 answers, most recent on 11/7/2025

  RE: Please i bought xara 3D maker 7 couldn't install after formating my PC
  @Ogbegbe-JohnsonU Just to reassure you; I have just changed my computer, now running Windows 11, and Xara 3D Maker 7 installed without any issue. Assuming you registered your original installation and so have a Magix account, go to
• Movie Studio

  36 answers, most recent on 7/14/2025

  RE: Video Deluxe 2026 website
  @johnebaker Hi John. I bow to your superior knowledge of how these forums work as that is not my forte, but then why so many enquiries here or are the other forums devoid of users? I only did a cursory search after discovering the German site was
• Samplitude

  14 answers, most recent on 10/14/2024

  RE: Vita corrupted. Samplitude won't allow re-download to reinstall
  @Former user Please try to open the folder C:\Users\YourWindowsUserName\Documents\Magix Downloads\Installationsmanager\ Maybe the installers for the Vita instruments are still there.
• Movie Studio

  90 answers, most recent on 1/13/2025

  RE: Slideshow-Reducing photo length merges Audio track
  @browj2 Thanks for taking the time to put together the Storyboard video. It has the makings of an excellent tutorial for your YouTube channel. I particularly like the use of the numbered, colour objects to clearly demonstrate the software. For
• SOUND FORGE

  2 answers, most recent on 5/5/2026

  RE: Error code -14
  Hi @Rera53, you might try de-activating and re-activating . Visit the MAGIX Service Center and log into your account, go to 'My Products> Show More Details > Deactivate. the pertinent activation ... or directly in Sound Forge, "Help>
• Movie Studio

  90 answers, most recent on 1/13/2025

  RE: Slideshow-Reducing photo length merges Audio track
  @johnebaker the Apply to all and Apply to range are definitely 'borked', both indpendently, and when trying to use both together ie to 'apply to all within the set range' - nothing happens No I couldn't because then I don't have access to the
• Other products

  4 answers, most recent on 12/20/2025

  RE: Strange error message with Photo Manager Deluxe
  @Linda-Lawson I'm considering dumping OneDrive but as I get 1TB+ of 'free' storage with Microsoft 365 it's kind of handy. :) Understood, BUT if that "free storage" is actually creating problems for the user one has to ask, is it really worth it?? I
• Other products

  One answer, on 10/7/2024

  RE: [Closed] Problemer med å rendere film med Vegas 21 har oppgr. til 22 feiler
  @Helge-Bekkeli Please read https://www.magix.info/us/forum/vegas-pro-post-and-movie-studio-users-please-read-here-first--1229563/ and follow the advice given there. This thread will be closed. JeffForum Moderator   Læs venligst
• Off topic

  4 answers, most recent on 2/14/2023

  [Solved] Problem in login to MAGIX personal area on web site
  I tried to make a login but it was no accepted. "not valid" or something. I used user id which I have used many years.I click on "forgot my password" and get email allowing make new password. Same error message. I did it again but same result.Then I
• Samplitude

  2 answers, most recent on 4/17/2024

  RE: Big Mistake
  @Thomas-Bernfeld This is a user forum and not Magix support. We are all users like you and cannot help you.
• Photostory

  2 answers, most recent on 6/12/2025

  RE: Error "Cannot prepare WAV header"
  @Eleyan This thread is about Photostory and you are obviously using Music Maker so, although demonstrating a similar problem, is really irrelevant here. Hence your post has been hidden, with apologies. If you wish to ask for help with this from
• Music Maker

  7 answers, most recent on 6/14/2026

  RE: Magix Music Maker 2026 Premium – Software Becomes Unresponsive
  @Rhynhardt-Louw When I describe the software as "unresponsive," I mean that it freezes completely and does not react to any mouse clicks or user input. For example, if I click on the File menu, it can take five minutes or more before the menu opens,
• SOUND FORGE

  7 answers, most recent on 3/13/2026

  RE: Sound Forge Audio Studio 17
  @Rod-Devonshire But I think I might move over to Adobe Audition as my go-to audio editor now :) Slightly OT, but as someone who uses Audition v26 regularly (or at least tries to) do be aware there are a number of users, myself included, who are
• Other products

  5 answers, most recent on 9/30/2025

  [Solved] Independence Pro 3.5
  I purchased Independence Pro when it was originally Yellow Tools.  The software was originally 3.1 then you had to manually upgrade to version 3.3.  Somewhere down the line when the software was upgraded to 3.5 something went terribly wrong as I
• Music Maker

  2 answers, most recent on 4/18/2026

  RE: YouTube uploads
  @NuT_CrAcKeR The following advice is just from my experience as a user. You can also ask support at infoservice@magix.net, but they are currently very slow when it comes to responding to user requests. If your music is made completely by yourself,
• ACID

  19 answers, most recent on 10/30/2024

  [Solved] 24 bit and 32 bit WAV files vs. ACID
  Hi All, I have faced with a problem with Acid Music Studio (I have own), and also in Acid Pro (runs trial).When I open a 32 bit or a 24 bit wave file into my mix, the files open with random unwanted noise in it.Exactly like this (thank you for the