Search the MAGIX Community for tutorials, questions and solutions as well as for forum members

This is a new computer with up-to-date Window 11. Nothing is wrong with it. The only reason I posted here is because I am a new member with my first purchase and Magix REFUSES TO SUPPORT CUSTOMERS and tells them to post here. I have already

SOUND FORGE

3 answers, most recent on 3/29/2025

RE: Meters running slightly ahead of the music playback

@JULIAN-FLETCHER Does it work normally after restarting the computer? Please select the Restart option and not the Shut down option. Hi - thanks for the suggestion. I have tried this and it has made no difference unfortunately. The spectrum analyser

SOUND FORGE

2 answers, most recent on 12/1/2022

RE: [Solved] Multiuser license for sound forge audio studio 16

@prasannad The perpetual license can be activated on two computers at a time. You can switch between three computers if you regularly deactivate one license via the Help menu. If you want three activations to save you from this hassle you can ask

Movie Studio

3 answers, most recent on 8/22/2025

Movie Studio Platinum - how to download?

Hello, I am having trouble installing Movie Studio Platinum on my new computer. I downloaded the exe file from My Products and also from the serial number search on your website. However, I purchased Movie Studio Platinum (quite i long ago but it

Movie Studio

12 answers, most recent on 5/1/2026

RE: Have downloaded Magix video de luxe 2026

Thanks Jeff, John Baker, and Emmrcs for your help. Very kind of you all to help. I only upgraded to the Pro x17 version as I was told I couldn't get help for my beloved Magix Video plus 2026 version. After trying to download the pro x17 I found that

Photostory

21 answers, most recent on 11/14/2024

RE: New instal freezing at splash screen

@Alan-Workman "Shut down" or "Restart"? They are NOT the same thing! The former saves your computer configuration as it was at that moment and then reloads it when you start again; the latter does not. In effect, it creates a "vanilla"

Movie Studio

4 answers, most recent on 1/25/2025

Introduction - new guy

New here and not very knowledgeable about Magix Studio Suite. I am a retired computer guy (but think mainframes and early PCs) turned Jeep historian and researcher. My ultimate goal is to annotate (add audio commentary) and maybe colorize a 1948

Audio Cleaning Lab

3 answers, most recent on 1/15/2025

RE: reinstallation acl 2016

@Arie-Besemer HI Login to your account at magix.com - account login icon is top right of the home page - using the email address and password used to register the program, even if you do not have the email address the login will still work. Under My

Photostory

One answer, on 1/24/2024

Need to activate Photostory 2023 each time I sign into the program.

Worked on my old computer. Have requested a deactivation of the software on the old computer and will be using a new computer.

SOUND FORGE

77 answers, most recent on 2/4/2026

RE: SFPro continually crashes - versions 14-18

@SteveMTNO Yes, it's a fallback. But if the crashes reduce, then we know the the device driver has something to do with them. Usually for such high sample rates I would recommend a 24 bit/192 kHz audio interface with ASIO drivers. How do you connect

Video Easy

3 answers, most recent on 10/9/2024

RE: Cannot register the programme

@Frederick-Lovell Computer name shouldn't be necessary. I'm not sure what you're doing. You start the software, enter your email address and the P3 serial number in the activation window and it should unlock. What is your operating system?

ACID

7 answers, most recent on 4/25/2026

RE: Purchased a New Waves Plugin now no Waves Plugins Work in Acid 11

Thanks! Now I'm not entirely sure it's ACID 11 that's the issue. I opened Reaper and couldn't find any of the Waves plugins. I contacted Waves too so I'll try to figure this out. I'm not great at tech stuff at all and I'm not sure if I can revert

Rescue Your Videotapes!

17 answers, most recent on 2/14/2024

RE: Need help setting up

@PSD You can make a right click on the USB Video device in the Device Manager and uninstall it. Then unplug your USB grabber from your computer and restart your computer by selecting the Restart option (not the Shut down option!). After the restart,

Other products

32 answers, most recent on 4/27/2024

RE: Independance

@scarlatino The last time you activated it, was it on a computer where you had the old Yellow Tools version installed before? I do not remember. Extremely unlikely. Now I have installed a new system on a new computer. And I install all the programs

Music Maker

36 answers, most recent on 12/17/2025

RE: Need help fixing magix..am losing hope

@AJenn I suspect that you maybe reinstalled Windows 11 and now have missing drivers. It's definitely not normal that you cannot see any configuration dialog. Does the FL Studio ASIO driver configuration dialog appear in the FL Studio audio

SOUND FORGE

42 answers, most recent on 5/28/2025

RE: Batch Processor Crashing

@ItsMeTho What are the error descriptions in the Windows Reliability Monitor or Event Viewer are saying about the crashes? Crashes in ntdll.dll are likely a driver issue. Is your audiointerface always connected to your computer? Instead of

Music Maker

12 answers, most recent on 11/29/2024

RE: Music Maker PREM2024 Crashes trying to load "Welcome To Music Maker"

Yes, I am running a machine with:Windows 10Cpu: AMD Ryzen 5700xGPU: NVIDIA RTX308032GB RAMand 3 different hard drives @The_Banando Ok. Are you using a relatively modern computer? Does it have a graphics card?

Movie Studio

27 answers, most recent on 8/1/2024

RE: No Longer Able to Render Project

I went on YouTube and found a video to increase the CPU on my computer and I made sure all the windows were closed and nothing else was running.

Movie Studio

16 answers, most recent on 8/20/2025

Unable to install proDAD VitaScene V5 PRO in Video Deluxe 2026 Premium

Having installed Video Deluxe 2026 Premium, I click on 'Help' > 'Activate Content Packs...' to install proDAD VitaScene V5 PRO and then insert my coupon code. I then get a message that my coupon code has already been redeemed. If this is true,

SOUND FORGE

11 answers, most recent on 3/12/2023

[Solved] Cannot change the "Temporary files and record folder"

I have Sound Forge Pro 16 version 16.1.4 Build 71. Under "Options > General > Temporary files and record folder", when I click "Browse..." I am unable to change to anythnig other than Desktop. I cannot see any other storage locations on my

Movie Edit Now

One answer, on 2/28/2026

Activation of HVEC-Codec Feature

Hi all, I had this activated on a previous computer. I've a video from an iphone that I want to edit. It's probably the first time doing it on a new PC. It says I need to activate the HVEC-Codec. I had the orginal order number and it had the

Movie Studio

8 answers, most recent on 2/19/2025

RE: Burning Disk

@Ray-Lang Hi We need more information to help diagnose the issue(s) you are having: Which disc menu template(s) are you using and are you making any changes to them? The brand and type of discs you are using? Are you burning direct to disc or

Video Pro X

22 answers, most recent on 5/10/2025

RE: [Closed] Crash Log does not open

@browj2 I should have mentioned that the full-screen shortcut is actually the small square at the top right of each of the windows that takes you to full-screen and back. Thanks for the tip, I'll employ it going forward. 👍🙂 Sorry, I forgot to

SOUND FORGE

77 answers, most recent on 2/4/2026

RE: SFPro continually crashes - versions 14-18

@SteveMTNO Hmm, looks like it simply crashes in Sound Forge. The comments I found on Google on the topic of Fault Module Name: StackHash aren't really helpful. For some it was solved by running the app in compatibility mode, for some by disabling