• Music Maker

  20 answers, most recent on 4/5/2026

  RE: Music Maker 2026 Frozen at SetViews during startup
  @browj2 Do you have a second monitor? Did you try to unplug it? I'm still on W11 23H2, so I cannot replicate this problem personally. Another user also reported that Sound Forge 12 no longer works normal after the latest W11 update. There was also a
• Movie Studio

  4 answers, most recent on 12/14/2025

  RE: Magix Hub
  Thanks for your reply. Unfortunately, on my computer it's doesn't work. I tried to uninstall, delete registry entries with "magix" keyword, delete remained folders and install again. Still no effect.But... because my license allows to use program on
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  Surely MAGIX, now having been made known of a problem, can go through the closed support tickets since whenevever they implemented the AI answer-bot feature and see what the last response to an inquiry was and recognize they never had a human
• Music Maker

  7 answers, most recent on 10/20/2025

  RE: MMM 2014 fresh reinstall from website
  @Eleyan Which version of Music Maker do you have? Technically, you can update Music Maker 2021 to Music Maker 2024 (Version 32) for free. To my knowledge 2021 doesn't work correctly anymore, because it can't connect to the in-app-store. Also, the
• Video Pro X

  37 answers, most recent on 11/9/2024

  RE: bug ?? unable to delete keyframe -> from 2nd clip (onwards)
  @browj2 Thanks! focus problem!
• Movie Studio

  30 answers, most recent on 9/24/2025

  RE: No sound from combined files
  @Yoshinori-Tokuda @me_again @emmrecs @johnebaker @Bol @AAProds Just to say I am stuck on the 12.0.1.182 (UDP3) version of MMS 24 for whatever reason and have no problems with those files. Ray.
• Music Maker

  7 answers, most recent on 6/25/2025

  RE: How do I cancel my subscription so it doesn't automatically renew?
  @Sebastian-Biel Tak, okres wypowiedzenia wynosi jeden miesiąc w przypadku rocznej subskrypcji Loops Unlimited. Ponieważ tylko jedna strona musi anulować subskrypcję, aby anulowanie było ważne, datą anulowania jest data wysłania/otrzymania wiadomości
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  @Steve-Jones3743 as of 2025, OVHcloud has taken over as the Host for Magix As both John and I have pointed out to you, OVHCloud is now the host for what used to be known as "Magix Online World". This is completely different to Magix support, sales
• Movie Studio

  9 answers, most recent on 7/31/2025

  RE: How long does it take for customer support to respond?
  Problem solved! Well, I haven't tested it yet, but after contacting Boris FX support, they reset my license. In the next few days, I'll test to see if the reset worked and make sure to save a disk image in case it happens again. Thank you all for
• Music Maker

  4 answers, most recent on 8/15/2023

  [Solved] Audio keeps jumping when I try to move it
  I like to use magix to edit music to my liking like remixes etc and never had a problem before and I decided to update as I kept getting the pop up and now when I try to edit this keeps happening? how do I fix it thank you. I uploaded a clip in the
• Movie Studio

  29 answers, most recent on 5/10/2025

  RE: MAGIX Movie Studio 2025 Suite will not open after installing
  No. It just means I know where the issue is coming from. Still do not know why. It only happens with Magix. No problems with gaming or other programs. Ran 3DMark stress test without issue.
• Samplitude

  30 answers, most recent on 7/10/2025

  RE: Samplitude Music Studio X8 - suddenly crashing
  @Steven-Wood Hi . . . . and cloud back up too . . . . Are you using Microsoft OneDrive? If so check in the programs settings, folder paths, if they are pointing to the 'cloud' then this may be the problem. John EB  
• Music Maker

  20 answers, most recent on 4/5/2026

  RE: Music Maker 2026 Frozen at SetViews during startup
  @johnebaker @emmrecs @SP. Hi, Success! Well, almost. I installed the pending update, unplugged the M-Audio M-Track and restarted. Music Maker now loaded correctly. Plugging the M-Audio back in causes Music Maker to freeze. Exiting Music Maker with
• Movie Studio

  37 answers, most recent on 6/7/2025

  RE: Yoo Hoo! Here comes Magix Video Deluxe!
  @Gid Hi, MMS2024 Suite and MMS 2025 Platinum can be installed on the same computer without any problems. But if MMS2024 had also been Platinum, it would still have been overwritten by MMS2025 Platinum. HTHRob
• ACID

  3 answers, most recent on 4/6/2023

  RE: [Solved] Record Button No Longer Works
  Thank you much for your prompt reply. I record with Acid Pro 7 on my Windows 7 Professional PC. I went into the Control Panel and checked the sounds setting to see that the Microphone listed under "Recording" was "Unplugged" and that this input was
• Off topic

  2 answers, most recent on 12/30/2023

  [Solved] Simplicheck
  Reinstalling my original version of MEP 2013 also installed simplicheck. It sounded like a useful product so I gave it a whirl. I told it to scan and it came back with several potential issues. I've been in the computer business in excess of 50
• Music Maker

  20 answers, most recent on 4/5/2026

  RE: Music Maker 2026 Frozen at SetViews during startup
  Hi, Below is what Magix AI told me to check and I did. The startup problem still exists for both 2025 and 2026. This freezing is a known issue under Windows 11, typically caused by conflicts with certain Windows accessibility features or
• Movie Studio

  26 answers, most recent on 6/8/2026

  RE: Message: Could not find a part of the program. Please install again.
  Hmm I cannot edit my response above to add the info. So I installed the trial of VPX17 on my INtel-only laptop where VPX16 WAS working but Studio 2026 was giving the missing part error. Sadly now the newly installed trial AND the existing Studio
• SOUND FORGE

  One answer, on 6/16/2025

  RE: not open program
  @Patrice-Schmitz My guess is that this is caused by the elevated privileges problem of older Sound Forge versions running in modern Windows 10/11. Please look into this thread:
• Photostory

  30 answers, most recent on 2/25/2025

  RE: How To Add Audio To Photostory Deluxe 2021 Slideshow
  "CHECK THE LOWER TRACKS". That may be the solution. Sure enough, there was a copy of an audio file on a "lower track" (I have no idea how it got there) but deleting it does appear to solve the problem. Thank you. Now I don't want that problem to
• SOUND FORGE

  15 answers, most recent on 1/2/2026

  RE: mouse won't click properly in sf 18 waveform
   got it fixed. My big problem now is that i have trouble with another clicking item. Traditionally all My SFs have allowed to click ahead a ways in the waveform, then stop the waveform from playing and it starts where that new click is set. Now when
• Movie Studio

  27 answers, most recent on 2/27/2025

  RE: Neat Video - Version 6.0
  @johnebaker was there a patch between 221 and 233 Yes, version 227. This was the one that caused the problem. AndyW
• Photostory

  19 answers, most recent on 6/14/2026

  RE: Unable to start Photostory de luxe 2025 and 2026 after changing comput
  Hi John, I followed the full procedure for fixing Windows system file issues and encountered the long pause at 63.2% during the RestoreHealth run. Windows reported that "details are in the CBS log file". Unfortunately, the final outcome was still
• Music Maker

  13 answers, most recent on 1/9/2024

  [Solved] Purchased soundloops not accessible via offline computer
  PROBLEM Music Maker v25. The soundloops our NGO have licensed are not accessible via Music Maker. "Please sign into the store to use any soundpools you have purchased." LIMITATIONS The computer with Music Maker cannot be connected directly to the