• Movie Studio

  14 answers, most recent on 3/2/2025

  RE: Problems converting MXV to MP4
  @RayBin Please show us a screenshot of the timeline without the export screen overlaying it. One other thought: have you registered and activated your purchase, using the supplied serial key? JeffForum Moderator Hi Jeff, I had registered the
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  @Rafa-Marciniak Hi If you know the error in your email address when you purchased Video Deluxe, login to your account through the magix website here, the icon, is top right of the home page, using the incorrect email address and password used at
• Video Pro X

  6 answers, most recent on 6/11/2025

  365 upgrade not working
  I have Video Pro X16 (v22) 365. I get a screen that says I have a new version avialable , X17 (v23). When I click "on update" now it downloads the software , closes the X16 software and then does nothing. When I try to download the product from the
• Other products

  32 answers, most recent on 4/27/2024

  RE: Independance
  @Peter-Gentile7058 I found these information on archive.org: Activation of previous yellow tools & Best Service products You can still use your current versions of yellow tools products and ENGINE instruments without any limitations.In order to
• Video Pro X

  165 answers, most recent on 4/10/2025

  RE: [Closed] Website Observation
  Video Pro X is a long-established, ~ 28yrs, name known worldwide. As for Magix Movie Studio, it already has had one name change from its previous, long-established, ~23 yrs, known worldwide, excluding the majority of the EU, as Movie Edit Pro. In
• Music Maker

  16 answers, most recent on 11/13/2024

  RE: Music Maker update 33.0.2.12
  @rival_inc Hello, Please do the following: Go to: https://www.magix.com/us/support/my-service-center/ (login required) Click on my products Search Music Maker 2025 premium Download the installation program from here HTHRob
• Rescue Your Videotapes!

  3 answers, most recent on 11/13/2024

  RE: Old Video Saver Magix from about 2015
  Hi, thanks for your message, the problem was that I couldn't find the serial number for the product at first, I found it on the external label. Then the problem became the CD drive, today's computers don't have a drive. But I was able to download
• Movie Studio

  4 answers, most recent on 4/25/2025

  RE: Vegas Movie Studio 11 to Movie Studio 2025 - Should I? Gotchas?
  I did install a trial last year, but had a project deadline and just used what I was familar with to get it done soon. I never got to testing it before the trial expired. Glad I did a bit more research as its nice to know that it is a different
• Video Pro X

  One answer, on 10/13/2024

  RE: [Closed] vegas pro 22 deep learning models install fails
  @TheFlinx You were advised in your other thread that these are NOT the forums for the Magix Vegas range of products. Please do not continue to post here or, regrettably, your access will be blocked. JeffForum Moderator
• Music Maker

  One answer, on 12/20/2025

  RE: help
  @Alexander-Farris Hi Please note this is a user to user forum not Magix Support. In what way is the redemption page, here, not working? Are you using the same email address to redeem the voucher as used for purchase? The page is working at the time
• Movie Studio

  15 answers, most recent on 6/17/2024

  RE: How to do basic video editing in Magix
  @Lawrence-Schwartz In addition to what @Gid and @johnebaker have asked, you selected Movie Edit Now as your product. Can you confirm exactly which Magix product you have, please? I think your post suggests you actually now have Magix Movie
• Other products

  One answer, on 11/3/2024

  Account was hacked
  My account was hacked. The person that hacked it changed my email address and I had to create a new account. I created my new account using my original email account, but now I can not access my products I purchased. my two products are
• SOUND FORGE

  2 answers, most recent on 5/24/2024

  RE: Deactivating my old computer which I gave away
  @Bernie-Labarge You can deactivate the installation in your customer account at Magix.com. Login and look under My Products.
• Music Maker

  9 answers, most recent on 5/21/2025

  RE: Trying to get Magix Music Maker 12 Deluxe running
  @james-b8987 Try VMware Workstation from here: https://www.vmware.com/products/desktop-hypervisor/workstation-and-fusion I have an older installer for VMware Player and it runs some old Magix softwares okay, so you can at least open and export old
• Samplitude

  21 answers, most recent on 6/20/2024

  RE: Change of Vita Directory: installing Samplitude from scratch?
  Hi GRB. No 'sorry' from your side is needed. My 'until now' statement hereabove only means one never has any guarantee for the future 😉.My Magix products really are functioning fine for quite a long time now. My new PC (Core i9, 64GB and 3 TB in
• SOUND FORGE

  One answer, on 1/28/2025

  RE: Not able to start program
  @roger-v5064 Welcome to the Magix users forums. Is this a new purchase? If so, from where? If not, has the product been previously installed by you? Has your email address changed? Also please show us a screenshot of the error message you see, or at
• SOUND FORGE

  One answer, on 1/27/2023

  RE: [Solved] Izotope
  @BDNance You need to create a user account at izotope.com and unlock the program with the serial number in your order confirmation e-mail. You probably also need to install the iZotope Product Portal.
• Movie Studio

  7 answers, most recent on 1/28/2023

  [Solved] Video sound cleaning lab
  Hello! I have Video Edit Pro, a version I bought 2016. Can I use your product Video Sound Cleaning Lab with that video editing program? Best regards Olof  
• Movie Edit Now

  3 answers, most recent on 1/25/2025

  RE: Hevc/Gopro and. Magix
  @Jan-Lauwersen Welcome to the Magix user to user forums. First, you have selected Movie Edit Now as your software. Can you confirm this is the product you are seeking help with? Second, ALL trial versions of Magix software are in some way limited;
• Movie Studio

  One answer, on 12/19/2022

  RE: [Solved] How to de-register copy of Movie Edit Pro Premium
  @Autie-Camilleri Welcome to the Magix user to user forums. You need to ask the family member who gave you the copy of MEP, assuming he no longer uses it, to email infoservice@magix.net with full details of his email address and product serial number
• SOUND FORGE

  6 answers, most recent on 10/28/2024

  RE: Issue with context menu in soundforge 18 (again..)
  The "RemoveSFContextMenus.reg" file for SFP-17 & 18 are in the 'Program Data/Magix' folder. SFP-15 and others are in the 'Program Files/SOUND FORGE' folder. When uninstalling, I usually recommend using a third-party uninstaller like 'Revo
• Movie Studio

  3 answers, most recent on 5/19/2023

  RE: [Solved] MOVIE STUDIO KEEPS LOOPING ASKING FOR SERIALNUMBER!!!!!!!!
  i have attach the product screenshot from my account and the pop I get when opening Vegas Pro. I enter the serial number and it will say vegas has to restart to update and instead of opening vegas pro it keeps going to this screen. I tried
• Video Pro X

  15 answers, most recent on 2/23/2026

  RE: What is the difference between Magix Vegas Pro and Magix Video Editing
  @Giulio-Dent Hi Looking at your image, there is no My products section. This would suggest that the account you have logged in with, is not the one that the sofware is registered to.   @ericlnz, @Reyfox Hi Eric, Tony . . . . There's no need to do
• Movie Studio

  6 answers, most recent on 9/5/2023

  RE: [Solved] MP4 Problem
  Hi Ray and John, thank you for your help. I may have made a mountain out of a molehill as the fault lay not with the product but more with the operator. When I selected Export Movie in the File Menu, and then the Video as MP4 option, I went to the