• Other products

  5 answers, most recent on 9/30/2025

  RE: Independence Pro 3.5
  @davidr1 remove the antivirus and malwarebytes A clean Windows system install with just Windows Defender is more than enough. You don't need additional antivirus or firewalls or control centers. This stuff damages more than it helps.
• Rescue Your Videotapes!

  4 answers, most recent on 12/10/2024

  RE: Converter driver install problem
  @rookyl Hi Try downloading and installing the latest Premium driver for the K0067 USB capture device from here. HTH John EBForum Moderator Hey, I tried downloading and installing the Premium driver again, but it didn't help.
• Movie Studio

  6 answers, most recent on 4/6/2026

  RE: Nvidia GeForce RTX 5060 Mixdown message
  @Doug-Algire Hi . . . . I installed driver version 595.79 today . . . . With MMS 2025 you may get issues with juddering in the exported movies on pan shots and movement such as drone flight. If this occurs then you need to revert to the older 581.xx
• Video Pro X

  46 answers, most recent on 5/14/2025

  RE: VPX16 plays Sony XAVC with no sound
  @Can-Dive have you ever installed K-lite on any of your computers and then uninstalled it? No, never.
• Movie Studio

  5 answers, most recent on 9/14/2023

  [Solved] 'Automatic check failed' trying to update old Movie Edit Pro
  Hello, I'm using Movie Edit Pro 2015. Yes, I know it's old, but I own it :-) I have installed and registered it on my new PC but the update process fails every time with 'Automatic check failed'. I have version 14.0.0.160 installed and the latest is
• SOUND FORGE

  12 answers, most recent on 12/5/2025

  Ozone 12 Advanced Plugin Not Recognized in Sound Forge Audio Studio 17
  I scan the plugin in the folder where it was installed but it doesn't appear. Can anyone help? It's amazing that in Sound Forge Audio Cleaning Lab 4 it opens right away.
• Movie Studio

  13 answers, most recent on 9/13/2025

  RE: Wich graphic card is better for Chroma Key effect ?
  @dan_lachance Hi We need more information - which program and version number and which Chromakey effect, the built in feature or, if installed/available, BorisFX BCC Key & Blend? John EBForum Moderator  
• Video Pro X

  46 answers, most recent on 5/14/2025

  RE: VPX16 plays Sony XAVC with no sound
  @AAProds @Marc-Goder K-Lite Codec Pack contains a collection of LAV/FFDShow, Haali Splitter, Lagarith, and X264/VfW filters, as well as configuration tools. For your reference I installed the Standard K-lite pack and not the Mega pack which includes
• Other products

  One answer, on 11/25/2025

  RE: Cannot install Audio & Music Lab 2014 Premium on New Windows 11 PC
  @David-Longroy These old downloaders no longer work for a couple of years by now. They simply crash. I assume this is caused by something Magix changed on their servers, for example encryption protocols. In the past, Magix customer support would
• ACID

  2 answers, most recent on 2/4/2025

  RE: Cannot see files in explorer
  @Nicholas-Huff Have you installed all the loops via the Help menu?
• Movie Studio

  22 answers, most recent on 8/13/2025

  RE: Support and TICKETS
  I tried that, but it didn't help. So I installed version 2025 on my old PC and changed everything. So why not the 2026 version? It seems MAGIX still has a lot of work to do here.
• Music Maker

  2 answers, most recent on 7/21/2023

  [Solved] Humble Bundle 2022, Music Maker Installation Confusion
  Hello. I have the Content Creator Bundle from Humble Bundle near the start of 2023, and am now in the process of activating the apps that come with it. Two of these apps are "Music Maker EDM Edition" and "Magix Music Maker 2023 Premium" Upon trying
• Movie Studio

  18 answers, most recent on 6/18/2026

  RE: Video Deluxe 2026 Plus
  @AAM Thanks for the Windows version. Error code 5 Access violation is a Window issue, he most likely cause is a Windows Update. To check your system, close all running programs then:- Hold down the Windows Key and press XSelect - Terminal (Admin)
• SOUND FORGE

  6 answers, most recent on 5/3/2025

  RE: Personal email address in ENGINEER meta data field !
  My Windows install is fresh, only a month old. No old versions to remove/dirty the current SF install. On the fresh file in SF, before I save it, the meta data panel shows my email in the engineer field. So its there somewhere in the software.
• Music Maker

  6 answers, most recent on 4/3/2026

  RE: Wont start
  @David-Pook Hi Did you try a full Restart, not Shutdown, of the computer? If this does not work then. . . . . So i uninstalled it, re-installed it and still it wont start. . . . This can compound the issue you are having unless you did a full
• SOUND FORGE

  3 answers, most recent on 1/1/2026

  sound forge 9
  Hello, I just purchased a new computer with Windows 11. I've tried over and over to install the program using the disc and the download from the Magix site. After installation, the program wants the serial number and then a long authentication code.
• SOUND FORGE

  10 answers, most recent on 12/5/2025

  Error Code 24. Just bought and installed.
  Hi. When I enter the serial no that i received from you, it takes a couple of seconds, and then I receive this. The serial no in my email is P3-58871xxxxx-xxxxx-xxxxx-xxxxx. Can I get a new serial no? Best
• Movie Studio

  One answer, on 5/27/2025

  Repeated Serial Number Prompt in Movie Studio After Reinstall
  I recently had to reinstall Movie Studio 18 Platinum on the same computer I originally installed it on. While it’s an older version, I have a valid serial number. The issue is that every time I launch the application, it prompts me to enter the
• SOUND FORGE

  14 answers, most recent on 2/3/2025

  [Solved] LOUD STATIC NOISE
  I just installed SOUND FORGE AUDIO STUDIO 17. but when trying to use it I get a loud static noise. I tried uninstalling and reinstalling but that didn't help. any suggestions?
• SOUND FORGE

  16 answers, most recent on 2/23/2025

  RE: Sound Forge Pro 18 REFUSES TO INSTAL!
  @Rick-Dailey First of all, this is a user forum and we are all users like you. No Magix staff is active here. Next, there was a user some days ago, who solved this problem by installing updates. I assume they were taking about Windows
• Samplitude

  30 answers, most recent on 7/10/2025

  RE: Samplitude Music Studio X8 - suddenly crashing
  @SP. Once again, thanks for the reply Is this the same as the Windows (repair version)?......if so, I downloaded and installed this yesterday and I have done sfc /scannow.
• Video Pro X

  7 answers, most recent Yesterday

  RE: Any way to get a refund?
  I wonders what the reason behind buying the 2nd VPX17 ? it's a software not a lunchbox. Well thank you for your profound comment. As I said in my opening comments I installed it on my desktop and my laptop and figured perhaps VPX itself is licensed
• SOUND FORGE

  4 answers, most recent on 3/24/2026

  RE: Goodbye Sound Forge
  I always use Revo Uninstall when removing programs from my PC. The free version is adequate in most cases,https://www.revouninstaller.com/products/revo-uninstaller-free/ That said, I have multiple versions of Sound Forge installed going back to
• Video Pro X

  3 answers, most recent on 8/5/2025

  RE: video pro x - update 22.0.1.270 (today!)
  Hi Thanks but confused! the green box is not displayed, perhaps because the contents refer to version 17 installed on version 16...