Any way to get a refund?

DesertSweeper wrote on 6/18/2026, 11:23 AM

I bought VPX17 "ultimate" and installed it on two devices. After many hours none of the extra "ultimate" add-on work. I even bought a second VPX17 and cleaned my system completely of all old Magix related programs, directories etc (including \AppData\etc)

The brand new VPX17 throws "coupon used" for some and "Invalid Registration Code" for others - despite copy/pasting from their sales confirmation email. When I try to open a suppport ticket it gives me a "The support request could not be saved." after the little blue wheel spins for a long while. It is clear that the "ultimate" package is a waste of money and so I will roll back to VPX16 and life goes on. But I am angry and want my money back. Anyone ever get any joy with a refund?

Desktop: ASUS TUF Z790+ Custom build with: Windows 10 Pro 22H2 Build 19045.7291 on Intel Core i9-13900K and 64GB RAM and ZOTAX RTX 5070ti GPU. 2 x QHD monitors one connected to iGPU and one to RTX.

MAGIX Video Pro X16 v22.0.1.270 UDP3 and Movie Studio 2025 on desktop and 2026 on laptop

Laptop: Lenovo X1 Gen13 with Windows 11 Pro on Intel 258V and 32GB RAM