• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  @Steve-Jones3743 Hi The email address I gave @Gr8fuldan was, and AFAIK, still is not an AI bot, and was/is the customer service contact address, not Support. How long a response will take is an unknown at this time., with all the changes last
• Music Maker

  8 answers, most recent on 4/27/2024

  RE: Doesn't record what is played
  @EchoVanderBlack Ok, I checked out the instrument and it is somewhat complicated to get it working if you don't use an external MIDI device, like for example a MIDI keyboard. But it is still possible. Create an empty MIDI object on the track, where
• Movie Studio

  9 answers, most recent on 7/31/2025

  RE: How long does it take for customer support to respond?
  @webfrit With that additional information I'm going to reinforce my suggestion to contact BorisFX! It is (almost) always the manufacturer of the specific plugin/software who "controls" its activations, rather than the manufacturer within whose
• Movie Studio

  One answer, on 1/16/2024

  Is my Movie Studio 14 eligible for upgrade?
  Is my Movie Studio 14 eligible for upgrade? I have the disk, a serial number, and an alternative identification code but am unable to register it online. I can't load this on my rebuilt machine, because it complains it can't connect to the internet.
• Video Pro X

  11 answers, most recent on 4/22/2025

  RE: 3 and 4 Point Editing
  @browj2 Thank you for your instructions. Without them, I would not have worked it out and I am not sure anyone else would have either. The difference in setting up a 3 Point Edit versus a 4 Point Edit in VPX is very subtle. I would say too subtle,
• Video Pro X

  2 answers, most recent on 3/3/2024

  [Closed] Had to reformat my computer, can't activate my product
  I recently had an issue that required that I reformat my computer and install new hardware. I've got everything installed again already, but after downloading Vegas Pro 15 and use my serial number, it says it's already in use. I didn't originally
• Movie Studio

  90 answers, most recent on 1/13/2025

  RE: Slideshow-Reducing photo length merges Audio track
  @Gid Hi Gid . . . . The images would overlap, yeah  you're right they would collide, obviously. Duh!. Like I've said, that is & would be an unwelcome but expected result.  . . . . Look at this by way of an analogy:- a single decker bus is full
• ACID

  One answer, on 11/10/2023

  acid 4
  hi my hard drive has died it had acid 4pro on it i have found the acid 4 software and i have installed it ok but i cant find the serial number to buy a licence for it can anybody help thanks michael
• Web Designer

  2 answers, most recent on 11/28/2023

  RE: Lost registration details
  @Jeremy-Denton Hi, Presuming that you purchased XWD from Magix and not from Xara, then log in to your account on Magix.com, go to my products, look for XWD and you'll see your serial number and a link for the program download. John CB
• Music Maker

  12 answers, most recent on 1/30/2024

  RE: unable to start program as it insists I have already registered and wi
  @Mark-Aaron Magix support is an oxymoron. There is NO support! False. There is a big button at the top of this forum that says SUPPORT. Click on it. Select a topic, your program, scroll to the bottom of the page, CONTACT SUPPORT, SEND EMAIL. Do this
• Samplitude

  15 answers, most recent on 1/20/2024

  RE: Midi Keyboard, not operating correctly
  @Peter-Gentile7058 Please make sure, to use the correct version number. Samplitude 8 is 20 years old and likely doesn't work correctly on modern Windows systems. Samplitude X8 is the current version. Make sure you set the Monitoring Mode to Mixer FX
• SOUND FORGE

  5 answers, most recent on 10/23/2023

  RE: Computer ID required for activation, but I can't get one
  Duh. Forgot this is a public forum... Thanks, John. I'm emailing and connecting on a Win7 computer; the XP machine with the copy of NR 2.0 is offline. The error message I received on the Magix site concerned the serial number only. I never got
• SOUND FORGE

  5 answers, most recent on 10/23/2023

  RE: Computer ID required for activation, but I can't get one
  Thanks for your response, rraud. The build on my copy is 2.0b, serial Removed by Moderator. The serial # is printed on the CD-ROM itself. The Magix Download Center, however, tells me the serial number is incorrect and won't allow me access to any
• Music Maker

  2 answers, most recent on 1/7/2024

  2 Issues: No serial number, & Can't Find "Scan Now" for custom plugins
  I am a "beginner" in music production software. On October 12th, 2020 i purchased the Music Maker 2020 Premium Steam Edition for $38.99 on sale. 3 years later I make it my new years resolution to start using the app, but I just realized I may be
• Video Pro X

  175 answers, most recent on 5/27/2026

  RE: Video Pro X16 - New Features and Bug Repairs
  @Can-Dive I think the point that @browj2 was trying to make was that the highest track number would now be on the left hand side of the channel strips which would be a first for me at least to have seen on any audio mixer, virtual or real. I'm not
• Music Maker

  17 answers, most recent on 6/11/2024

  RE: Previous Audio Error (still a problem)
  @Riley-Coach Hi In addition to @browj2 comment, which is also what I suspected, when creating new folders in your Documents folder do not use [ and ] on the folder names, while they are legitimate characters you can use they may cause issues
• Photostory

  4 answers, most recent on 12/7/2023

  Registration Issues
  After purchasing photostory and receiving confirmation and registration number via email, I am unable to register it for the full version and it only allows me to use the free trial version only for 30 days. Why can't I use the complete version? The
• ACID

  4 answers, most recent on 9/22/2022

  RE: [Solved] Weird Fade at Tempo Changes V11 B17
  Hi @OMEB These are tempo ramp cross fades. you'll see them if you have a beat mapped audio file with a manually edited variable beat map (as you have here), or if you insert temp ramp markers on to your timeline. And yes, the fades are annoying!
• Movie Studio

  9 answers, most recent on 11/19/2022

  RE: [Solved] How to remove the black bars in a vertical video
  @Piotr- Hi, Movie Studio automatically adjusts clips to the Project Settings, unless you want otherwise. Applying a collage effect, which is what the background image is, or almost any other effect that is not under Effects, Movie effect settings,
• SOUND FORGE

  8 answers, most recent on 2/25/2026

  RE: Sound Forge Audio Studio works incorrect with VST3 plugins
  I tested SFAS 17 with plugin scan files taken from Music Maker 2026. Yes, the program recognized all plugins, but not all of them agreed to work correctly. If anyone is interested, I will now describe the results of my tests. The program acts
• Movie Studio

  7 answers, most recent on 9/25/2024

  [Solved] Error-24 Magix movie studeo 2023 paid version. please help
  Greetings, I used the free trial for 2 days and it worked great, I could add files trim clips, and use effects to fix videoall except I could not burn a short 3-minute clip to a DVD burner.  Paid for the full version and went to the Magix site and
• SOUND FORGE

  18 answers, most recent on 4/14/2024

  RE: Izotope RX 10
  Hi @Mykeehu,- which version of RX10 ? (Elements, Standard or Advanced)- VST-3 ?- what version of Sound Forge ? (Pro or AS; number; build- mode ? (normal edit or event)- plug-in mode: (singular or in a chain: timeline or 'Apply' in FX favorites ? My
• Movie Studio

  6 answers, most recent on 12/18/2022

  RE: [Solved] How to get rid of diagonal red lines and FX logo from produced movie
  I had this issue also. This is how I solved it on my systemI have Essential 5 Volume 1 and Essential 5 Ultimate for Magix. The only effects that are without the watermark are those that are also in Essential 5 Volume 1. And this is only in MS2023
• Movie Studio

  69 answers, most recent on 4/9/2024

  RE: VHS captures, video "washed-out"
  Hi @johnebaker These are the only two options I have on my computer. I guess if I had one of my capture dongles with me and plugged it in, the MPEG option would pop up. Its good to see that AVI is available since, as a container, it can hold a