• Video Pro X

  16 answers, most recent on 3/27/2025

  [Solved] VPX16 Shot Match - How to (Help?!)
  Luckily I have the MMS 2024 version of Shot Match to understand its concept. If I only had VPX16, I would have been completely lost! Note: VPX Shot Match is an enhanced version to MMS Shot Match - it has a very different interface and workflow. MMS
• Music Maker

  2 answers, most recent on 4/23/2023

  [Solved] can not export fin work
  After finishing my music I cannot export the file to Mp3 I have some German text asking me if this problem occurs again contact support, but I am not able to contact you guys will not let me send the complent
• Movie Studio

  37 answers, most recent on 6/7/2025

  RE: Yoo Hoo! Here comes Magix Video Deluxe!
  @Gid Hi, MMS2024 Suite and MMS 2025 Platinum can be installed on the same computer without any problems. But if MMS2024 had also been Platinum, it would still have been overwritten by MMS2025 Platinum. HTHRob
• Movie Studio

  27 answers, most recent on 2/27/2025

  RE: Neat Video - Version 6.0
  @johnebaker was there a patch between 221 and 233 Yes, version 227. This was the one that caused the problem. AndyW
• SOUND FORGE

  One answer, on 6/16/2025

  RE: not open program
  @Patrice-Schmitz My guess is that this is caused by the elevated privileges problem of older Sound Forge versions running in modern Windows 10/11. Please look into this thread:
• Photostory

  30 answers, most recent on 2/25/2025

  RE: How To Add Audio To Photostory Deluxe 2021 Slideshow
  "CHECK THE LOWER TRACKS". That may be the solution. Sure enough, there was a copy of an audio file on a "lower track" (I have no idea how it got there) but deleting it does appear to solve the problem. Thank you. Now I don't want that problem to
• Music Maker

  20 answers, most recent on 4/5/2026

  RE: Music Maker 2026 Frozen at SetViews during startup
  @johnebaker @emmrecs @SP. Hi, Success! Well, almost. I installed the pending update, unplugged the M-Audio M-Track and restarted. Music Maker now loaded correctly. Plugging the M-Audio back in causes Music Maker to freeze. Exiting Music Maker with
• ACID

  5 answers, most recent on 11/20/2024

  RE: Acid Pro Pops and Clicks
  @brian-johnson Does this problem only occur in this project or every project? If it's in every project, there might be a problem with your audio interface. In that case, I would recommend to unplug it, to restart the computer (select the Restart
• SOUND FORGE

  15 answers, most recent on 1/2/2026

  RE: mouse won't click properly in sf 18 waveform
   got it fixed. My big problem now is that i have trouble with another clicking item. Traditionally all My SFs have allowed to click ahead a ways in the waveform, then stop the waveform from playing and it starts where that new click is set. Now when
• Movie Studio

  2 answers, most recent on 6/26/2023

  [Solved] Does Magix MEP2016 Allow Web Cam Capture?
  Hi Gang - Greetings to John CB, and everyone (hope all is well) I'm using Skype to record some video interviews. The problem is that Skype has eliminated the Split Screen feature, naturally making many people very unhappy. Aside from choosing a
• Movie Studio

  26 answers, most recent on 6/8/2026

  RE: Message: Could not find a part of the program. Please install again.
  Hmm I cannot edit my response above to add the info. So I installed the trial of VPX17 on my INtel-only laptop where VPX16 WAS working but Studio 2026 was giving the missing part error. Sadly now the newly installed trial AND the existing Studio
• Music Maker

  20 answers, most recent on 4/5/2026

  RE: Music Maker 2026 Frozen at SetViews during startup
  Hi, Below is what Magix AI told me to check and I did. The startup problem still exists for both 2025 and 2026. This freezing is a known issue under Windows 11, typically caused by conflicts with certain Windows accessibility features or
• Movie Studio

  46 answers, most recent on 4/10/2025

  RE: Stereo not supported - burning disc
  So it looks like we have exhausted all possibilities and there is no work around? I am wondering if other editing programs would have the same problem or is it just magix? Thanks, Brendan.
• Music Maker

  8 answers, most recent on 3/3/2023

  RE: [Solved] Program reacts very very slow
  Hi, It was a background program, to be precise, TextExpander was causing all that problem. Thanks for your Help.
• Rescue Your Videotapes!

  9 answers, most recent on 4/22/2025

  RE: Videowandler 2 issues...
  Those settings are already turned on.Also, the USB does not light up when connected, if that is a problem. The camcorder comes with a mono AV cable, with yellow and black connectors, rather than yellow, red, and white.
• Photostory

  17 answers, most recent on 6/9/2026

  RE: Unable to start Photostory de luxe 2025 and 2026 after changing comput
  Hi John, I followed the full procedure for fixing Windows system file issues and encountered the long pause at 63.2% during the RestoreHealth run. Windows reported that "details are in the CBS log file". Unfortunately, the final outcome was still
• Video Pro X

  6 answers, most recent on 7/13/2025

  RE: [Closed] It pauses
  @Billy-Green8845 Hi Billy, I see that your movie files are stored on Microsoft's OneDrive. It's possible you have a poor internet connection, or you've run out of space on OneDrive, causing things to slow down. You could try putting your movie
• ACID

  5 answers, most recent on 5/1/2025

  RE: I can not set velocity on the MIDI editor
  @Clumsy Click on the SUPPORT link at the top menu if this page, select your product, on the next page scroll down until the bottom and click on Contact Support and create an email ticket. I don't have Acid 11 so I cannot test this problem. The
• Other products

  One answer, on 10/7/2025

  [Closed] Instalation problem with Vegas Movie Studio HD Platinum 10.0
  Hello. I'm trying to install Vegas Movie Studio HD Platinum 10.0 on a new computer. The installation program asks me to register through www.mediasoftwareapps.com, but it doesn't respond. In fact, the product is already registered with Magix. The
• Movie Studio

  46 answers, most recent on 4/10/2025

  RE: Stereo not supported - burning disc
  @johnebaker @BrenyC Hi John. I'm wondering if this is another problem that has been caused by a high differentiation of frame rates (28 frames per second difference). Ray.
• Movie Studio

  12 answers, most recent on 4/9/2026

  RE: How to stop Magix trying to force me to install Travel Maps everytime?
  Travel Maps. I know people who use it, and those that don't. Me? I installed it to see what it could do, and since I do travel videos (like my South African editing friend), he too uses it. Takes up only 187MB on the disk. It seems that @CubeAce has
• Video Pro X

  29 answers, most recent on 9/13/2025

  RE: Kodak C330 audio
  Doesn't appear to be any problems with the audio but the HEVC MP4 export from Magix has flickering and double exposure. The HEVC MKV export from HandBrake plays without any errors before rotating in Magix. Other than the rotation, the only changes
• SOUND FORGE

  11 answers, most recent on 4/20/2023

  RE: [Solved] Why do you make it so difficult to get support?
  @Michael-Babbitt Great you found the error! 👍 Magix support is fine. I never had problems with multiple requests to them over many years. I'm not sure why you cannot open a ticket because after clicking on Contact Support there should be a bug blue
• Movie Studio

  66 answers, most recent on 1/29/2025

  RE: The output formats are messed up in Movie Studio 2024
  I just got a copy of the file from the OneDrive link. There were no problems with it. I would conclude that it probably did not download successfully. It is rather large 21.1 GB (22,719,721,472 bytes), so do you have the full file? If you do,