Search the MAGIX Community for tutorials, questions and solutions as well as for forum members

I sent the text below to Magix Support 2 weeks ago and have not received a reply. Meanwhile, I found out that my product is registered with Magix. Why should my new registration not work? Thanks for any help! ================= I have been using SF-7

ACID

2 answers, most recent on 12/29/2023

RE: [Solved] Can't sync external devices in Acid Pro 11 no midi time code/clock?

Thank you SP! I had tried most of that but got confused on Sync in preferences VS the actual Time Code options under Options. The trick is a two step process: 1. You must go to Preferences and the SYNC tab FIRST and select the proper Midi device to

Movie Studio

20 answers, most recent on 6/2/2025

RE: Mastering Suite has disappeared

@hdrechsel18, Hello Harry What MMS 2024 version are you working with now? HTH, Rob

Movie Studio

10 answers, most recent on 5/23/2026

RE: Video Deluxe 2026 premium

@Steven-Wooten Hi Steven. It's a user to user forum with little to no input from company staff members. Even the mods here are users, not employees. I personally would be very wary of anyone taking control of any personal device which is effectively

Photo & Graphic Designer

6 answers, most recent on 3/21/2023

[Solved] Software Update not working

I'm using Xara Photo & Graphic Designer 18.5.0.and recently renewed software updates. The software goes through the update process, but it stays at 18 rather than upgrading to the latest version. How can I fix this? Thanks

Video Pro X

9 answers, most recent on 4/20/2026

RE: 360 File from DJI OSV

@AAProds I had to do that, it showed in windows as a white doc file when downloaded, it only shows an MPC file in my pic because I opened it with that player.. Googling it it said something about being able to extract the two files after renaming it

Video Pro X

4 answers, most recent on 7/20/2023

RE: [Solved] cannot use hardware acceleration burning Blu-ray disc

@Ralph_S Hi In the Program settings, Device options tab try changing the Import, processing and Export options to CPU, Intel Iris XE, RTX???? in turn and see which work best for your system. I have all 3 settings set to my RTX GPU. Which RTX GPU do

Movie Studio

5 answers, most recent on 12/18/2025

RE: Template/Basic Intro/Outro issue when inserting to video

Thanks John, that did work. Just seems a lot to do versus other editors I have. What I did try and it worked was I inserted my video made my edits inserted the intro then exported then imported back and added the outro then exported again. Cutting

Movie Studio

14 answers, most recent on 9/20/2025

RE: [Closed] preview pictures unable to be seen

I am running Prox14 and I cannot see any photos at all in the scene overview page, this used to work and I have even tried resetting the program to its default settings but nothing at all

Off topic

4 answers, most recent on 2/14/2023

[Solved] Problem in login to MAGIX personal area on web site

I tried to make a login but it was no accepted. "not valid" or something. I used user id which I have used many years.I click on "forgot my password" and get email allowing make new password. Same error message. I did it again but same result.Then I

Samplitude

7 answers, most recent on 12/29/2024

RE: [Solved] Playback along with audio stuttering every 1-3 seconds

I have been trying to tweak and troubleshoot my Magix Samplitude settings for a few days now and I'm getting very frustrated 😰Hoping you experts can help! Problem When I playback, I get a minor sound delay before I hear the MIDI track, then ok for

Samplitude

7 answers, most recent on 12/29/2024

[Solved] Playback along with audio stuttering every 1-3 seconds

I have been trying to tweak and troubleshoot my Magix Samplitude settings for a few days now and I'm getting very frustrated 😰Hoping you experts can help! Problem When I playback, I get a minor sound delay before I hear the MIDI track, then ok for a

Music Maker

6 answers, most recent on 4/26/2025

Live Pad Set

Hi everyone, I am working with 2025 Magix Music Maker Premium trying to remember where the Live Pad set goes my file structure is at its worst for untold certain reasons and would like to get it back in order, please no guess work. If you have the

Movie Studio

36 answers, most recent on 7/14/2025

RE: Video Deluxe 2026 website

Yes, let's alienate the English speaking world and send them to the German forum to post about the latest offerings from Magix.... that will work.

Movie Studio

3 answers, most recent on 1/14/2024

[Solved] Changing the play time in story board mode

I am having an issue with trying to change the play time in storyboard mode. I have a large number of images which need to be displayed for a specific period of time. I need to have control down to increments of a tenth of a second. Given that I'm

Samplitude

4 answers, most recent on 9/29/2023

[Solved] How to use Melodyne on SMS 2023?

Hello to you all,I purchased Samplitude Music Studio 2023 and, for now, I am very satisfied with my purchase.I have a license of Celemony Melodyne Essential 5 which I have installed on my Windows 10 PC and which works perfectly with other daws

Movie Studio

One answer, on 2/14/2023

[Solved] Missing Transitions Box/Menu when hilighting an object in the timeline

I was using MS2023 when it crashed. When I re-opened it, I noticed selected objects are missing the hi-light around & transitions boxes, it just turns yellow. Is there a setting somewhere or did the project get corrupted? It works fine when I

Web Designer

34 answers, most recent on 8/1/2025

RE: Publishing to OVH Cloud

@Timothy-Fisher @johnebaker Hi Tim, Glad to see that you got it working. Nice site. In my case, I got it working today, finally, with www under the root. The home/username/www did not work. I managed to create a subdomain and uploaded directly to

Photostory

30 answers, most recent on 2/25/2025

RE: How To Add Audio To Photostory Deluxe 2021 Slideshow

Maybe this worked in 2021 but it sure doesn't work in 2025. I did use the "explorer" icon (thank you!) to find my music file on the hard drive, but no luck at all dragging anything from it into the slideshow. Photostory Deluxe is garbage. Bring back

Movie Studio

4 answers, most recent on 12/14/2025

RE: Magix Hub

Yes I checked by shutting down antivirus and firewall. "Store" works, "Magix Hub" doesn't. This folder is located in "C:\Users\<login>\Documents\MAGIX\Video deluxe 2026 Premium\" and deleteing it was proposal to solve problem from Magix

Movie Studio

35 answers, most recent on 9/14/2023

[Solved] Frame Could Not Be Calculated

This is a new problem for me. I updated an older Magix file with new content (which I have done successfully many times in the past), but now it won't render the MP4 (either through the menu dialog or the shortcut in the upper-right corner). It

Rescue Your Videotapes!

One answer, on 1/30/2026

USB Videowandler 2 – video jumps back and forth on Windows 11

Hi, I’m using Rescue Your Videotapes! (USB Videowandler 2), purchased in 2017. It worked perfectly for years on Windows 10. After moving to Windows 11, the audio works flawlessly, but the video repeatedly jumps a few frames backwards and then back

Movie Studio

47 answers, most recent on 8/24/2025

RE: "Takes" functionality

@AAProds Hi Al I was referring to Pete Lowlands 'work around', due to a 'technical difficulty' I cannot test with VDL 2026 at the moment. John EB

SOUND FORGE

4 answers, most recent on 5/31/2023

[Solved] How To Make Insert Markers Solid

Hi. Somehow I changed the default behavior of my insert markers. Originally, the insert markers were a solid orange and if I simply dragged a cursor NEAR the marker it would snap right to it. I changed something and now the lines are segmented, like