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hi there just rebooted my window 11 pc to factory setting ,now i am try ing to reinstall my MMM premium edition but MAGIX will not let me do it ,i have entered my older serial number in and filled in my email and password but no i get a box come

Off topic

163 answers, most recent on 6/12/2026

RE: Magix support has not responded to support tickets for months

there was a time when I could send an email and I'd get what I call a human response with an understanding yes you brought the product ,- yes we will do something for you, as Europe customer Uk- Germany. now it's I don't know I just feel it's

Video Pro X

One answer, on 10/29/2024

[Closed] VegasPro 18.0 Crashes when Rendering - Can't Download VegasPro 18.0

My VegasPro 18.0 crashes when rendering video. Can't send responses to you.Insecure Download Blocked Vegas_Pro_18.0.0.482_DE-EN-FR--ES_81BD7784.exe Please email recommendations to allow Downloading from Magix server and Recommendations to allow

Movie Studio

4 answers, most recent on 4/7/2024

RE: Recent upgrade from Movie Studio Suite 2023 to 2024 including: NewBlue

Thanks for the thoughtful response. I looked at my 2023 confirmation email and can't tell how long the plugin license lasts.

Rescue Your Videotapes!

17 answers, most recent on 2/14/2024

RE: Need help setting up

I’ll email them directly rather than through the web form 🙂

Samplitude

12 answers, most recent on 7/10/2024

[Solved] Routing Modern and Massive with Magix Samplitude Music Studio 2022

Hey all, just wondering if anyone has successfully managed to route and getGoodDrums midi drum libraries In Samplitude Music Studio 2022 or not. Or other similar versions. I've followed all the tutorials on their website for all the other popular

Audio Cleaning Lab

3 answers, most recent on 8/8/2024

[Solved] Can't start free trial, installer just links to dead URL

I've loved my old disc copy of Audio Cleaning Lab for years, but a new computer means a new install.So I'm trying to start the free trial of the current version - at least, I THINK it's the current version, it's the one I found when I googled Audio

Off topic

4 answers, most recent on 7/31/2024

RE: I didn't receive the product because I entered the wrong email..

@nuni-wang 안녕하세요 첫 번째 댓글에서 일련번호가 있다고 하셨는데, 어떻게 얻었나요? 아니면 업그레이드를 구입하셨나요? 업그레이드를 구매한 경우 infoservice@magix.net으로 이메일을 보내 Magix에 문의하세요. 귀하가 가지고 있는 일련 번호와 귀하가 사용했다고 생각하는 이메일 주소를 구매에 대한 자세한 정보로 제공하십시오. 이 정보를 포럼에 게시하지 마세요 HelloIn your first comment, you

SOUND FORGE

14 answers, most recent on 8/29/2025

RE: where is spectralayers pro??

I bought their "EXCLUSIVE OFFER," as advertised. SpectraLayers and other features are advertised as part of this upgrade offer. Please see the attached picture-file. As you can see, "suite" is not mentioned in their offer, nor did it appear in text

Other products

One answer, on 3/13/2024

[Closed] Vegas Trial Registration

I downloaded and installed Vegas Pro. I registered the product using my Magix account. I received an email saying that the product was registered, but I did not receive a registration code in that email, nor is there a registration code attached to

Movie Studio

2 answers, most recent on 11/7/2025

RE: Text To Speak

@Hydie Hi To access the AI and Hub features you need to log in to the Magix Hub using the email address and password used to activate the software. Note: set up the voice style, pitch and speed and check the result using the Generate Preview

Off topic

6 answers, most recent on 4/9/2024

RE: [Closed] Reaching out to Support

@emmrecs, Hi Jeff, Just to let you know I finally got through to Support via the email you sent me. They could not explain what happened to my two previous Support Requests but as a test I send a third request and I immediately received a

MAGIX

34 answers, most recent on 3/31/2026

RE: New "owners/developers" of Sequoia, Samplitude and Music Studio.

Here is the FAQ at the bottom of the email I received from Boris FX. Sorry @SP. you beat me to it! The link for Magix.info and the new Samplitude Forum.

SOUND FORGE

2 answers, most recent on 11/16/2023

RE: [Solved] enabling audio restoration

Hi @Steph_P, the Sound Forge Pro Suite has numerous restoration tools. The legacy Noise Reduction Pack (aka, NR-2.0) and iZotope's RX Elements can be installed using with the main Sound Forge Installation manager. SpectraLayers Pro (SLP) must be

Movie Studio

9 answers, most recent on 7/15/2024

RE: Crash

@Vagn-Sangill Hi I would suggest you contact Magix by email to infoservice@magix.net, asking them to check your account and why Movie Edit Pro 2020 (v19.0.2.58) is not connecting to the Store. John EB

Movie Studio

23 answers, most recent on 6/2/2024

RE: What is Movie Edit Pro 2021?

Greetings, same original problem have email (FROM Magix.com) to purchase Movie Edit Pro 2021, but can not locate it anywhere on site. This is looking like bait & switch to me. Someone please give me the link to where I can buy it for the email

ACID

10 answers, most recent on 11/29/2023

RE: Main studio computer died, have v 7.x - can't find serial

Tried that at Sony, it sent the email to change, then opened the prompt, then after changing email on Sony's side when you click submit, it throws a site error (so probably not working anymore would be my guess). Thank you for the support email.

SOUND FORGE

One answer, on 1/9/2024

RE: have not recieved my activation code

Welcome to the Magix Sound Forge users community @Kevin-Wilson, When Sound Forge Is purchased directly from Magix, you are sent an email with the activation serial(s) and a link to download the installation manager (if you need it). if you do not

Movie Studio

4 answers, most recent on 5/7/2024

RE: I just paid for a professor, but I put the wrong email

@Rob-Marks Hello welcome As this is an open public user to user forum, I have removed both email addresses. Stephen Forum Moderator

ACID

5 answers, most recent on 5/1/2025

RE: I can not set velocity on the MIDI editor

@Clumsy Click on the SUPPORT link at the top menu if this page, select your product, on the next page scroll down until the bottom and click on Contact Support and create an email ticket. I don't have Acid 11 so I cannot test this problem. The

Off topic

2 answers, most recent on 10/14/2024

Renewal of Magix for this next year.

I have tried twice to renew my subscription and paid $24.99 (twice) and still can't renew. Please help me by providing your contact phone numbers or call me and use my cell number Removed by Moderator and help me renew my subscription. Thank

Music Maker

9 answers, most recent on 8/28/2025

RE: No Vita Sampler in 2023 Music Maker

@Tsiu Hi After activating/registering Music Maker 2023, did you download and instal alll the Extra Content that became available under the Downloads tab? . . . . now release the 'VITA SAMPLER' Please . . . . There is no one here who can expedite

SOUND FORGE

18 answers, most recent on 11/9/2025

RE: Support Is Non-Existant

@Mark_Stevenson Hi . . . . The automated response simply says "Support ticket created .. If you want to add further information use the ticket number in email replies ... yada yada yada" . . . . The 'yada yada yada' as you put it, may contain