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Hi,I purchased the Music Maker 2024 bundle with Loops Unlimited.When navigating to subscriptions it shows Loops Unlimited as "Purchased" but when I navigate to the store all sound collections have a price and ask me to purchase them.I have tried

SOUND FORGE

2 answers, most recent on 9/4/2024

RE: SF18 build 21: Regions List

Thanks for the reply. I have a copy of SF10 and checked that. The behaviour is no different - even possibly worse to resize the columns but I'd forgotten how much better visually the layout was, especially the scrollbars. The fact that the regions

SOUND FORGE

3 answers, most recent on 6/23/2025

RE: Problems with Double Clicking in Sound Forge Pro 18

This is frustrating. Is it me or is there a bug? Does anybody know how to fix this? It is not you @Paul-Millen, your PC or it's click speed setting... As I recall, this annoying behavor initially started with SF-16 and has not been addressed in

SOUND FORGE

10 answers, most recent on 12/5/2025

RE: Error Code 24. Just bought and installed.

Does anyone know how to get a resposne from Magix technical support? I have now contacted them 5 times in the last 2 weeks, quoting the ticket code generated from my initial query. My initial query received an AI-generated response which was of no

Movie Edit Now

5 answers, most recent on 6/2/2023

[Solved] mp4 640x360 16:9 shows as 4:3. How correct this?

mp4 size 640x360 which is16:9 but displays as 4:3 and people are tall and thin. Is there a way to I correct this?

Movie Studio

3 answers, most recent on 3/31/2023

[Solved] audio playback while previewing

Hi - this is a separate question (seems it seemed someone had thought they were the same?) This relates specifically to the audio playback. When I am "previewing" the video - (i.e., speeding up/slowing down) - how do I get it to play the audio at a

Movie Studio

12 answers, most recent on 4/9/2026

RE: How to stop Magix trying to force me to install Travel Maps everytime?

@Apollo89x You comments do a disservice to the many users of VDL who purchase it to get the "additional content." Seriously, you obviously don't understand about simply checking the box in the image that I showed. What is the matter with you that

Samplitude

7 answers, most recent on 12/16/2024

RE: [Closed] Hardware Controller Mapping

@martin-leisborn You obviously need to change the MIDI notes your drum set sends to Samplitude. The virtual instruments simply play the notes they receive and the drums are premapped. Please check the manual of your e-drum on how to change it's

Music Maker

2 answers, most recent on 3/14/2025

How To Use The Pitch Bar

I have the current 2024 version of MusicMaker. The help for using the pitch bar is basically useless. Are there any demos that show how to actually use the pitch bar and explain the behavior? I have spent two days trying to figure it out and have

Other products

13 answers, most recent on 6/14/2026

RE: List of Soundpool loops by name

Wow, thank you for providing this Excel spreadsheet information. I purchased MusicMaker 2015 in 2014 and I purchased sound loops from Catooh in 2015. I downloaded them and have them. However, Magix is telling me they have no record of the loops

Video Pro X

17 answers, most recent on 5/2/2025

Ignite Color: Cine Commercial and Ignite Keying & Flares Release

Re: Ignite Color: Cine Commercial and Ignite Keying & Flares Release I just purchased the above from the Magix store. When activating it won't allow me to create an account and asks to create an account on fxhome.com. The website no longer

Movie Studio

22 answers, most recent on 4/9/2026

RE: MS re-names every new import to the name of the last saved project!

@Apollo89x I can safely say... no it doesn't. For any of my new projects, the program OFFERS a new name of the current date. I can then put in whatever name I like. It does not offer me the name of the old project. It would help if you could do a

Movie Studio

24 answers, most recent on 2/3/2025

RE: Edited video length

@Jennifer-Wilson Greetings Jennifer, what format are you saving to? Is it possible to post the Mediainfo data of the split files? (details how to do this are here

Off topic

163 answers, most recent on 6/12/2026

RE: Magix support has not responded to support tickets for months

@Steve-Jones3743 as of 2025, OVHcloud has taken over as the Host for Magix As both John and I have pointed out to you, OVHCloud is now the host for what used to be known as "Magix Online World". This is completely different to Magix support, sales

Movie Studio

8 answers, most recent on 9/14/2024

How to process audio with audio tools

I have a clip in MS25 and when I try to normalize the sound (either ERU or max) I hear no change even though the volume is substantially different between beginning and end of the presentation. I think of Normalize as it will average the sound level

ACID

3 answers, most recent on 5/28/2023

[Solved] How do I integrate Melodyne with ACID Music Studio?

I already bought Melodyne, I don't wish to upgrade my ACID edition, as I will simply get a duplicate of a product I already have, plus it's the only thing that interests me. Is there any way to integrate Melodyne into ACID Music Studio?

Samplitude

12 answers, most recent on 12/14/2024

RE: New update is available for Samplitude Pro X8 and Pro X8 Suite

How do I roll back the latest update? I'd prefer the version prior to 19.2.0.24218. Thank you.

Video Pro X

11 answers, most recent on 1/10/2024

[Solved] Program refuses to make chapter menus.

Hello, I am running the trial for Video Pro X15 now and I am happy about the rendering speed. However, there is a problem: When I place chapter markers in the timeline which I plan to use for the menu of the Blu-Ray I am creating, the program never

Photostory

5 answers, most recent on 9/24/2025

RE: Slideshow glitches

@Cory-Whiteman Hi Your computer specs look fine for Photostory. Assuming the Samsung EVO is an internal drive, ie not a USB external drive, check the Device options Video Mode is set to the Intel UHD 630 as shown below. John EBForum

SOUND FORGE

2 answers, most recent on 7/20/2024

how to set loop points and export a loopable wave file in SF mac 3.0

Hello new to SF but had to buy a ghastly old version to try to accomplish this. Mac 3.0how would i set loop point data to be exported into a wav file, and then have that wav file recognized as a looping file in other programs or plugins?thanks much

Video Pro X

9 answers, most recent on 8/23/2025

RE: Video pro x16 does not start

@john1893 I've tried to reinstall the software, Further to what @Bol has written, can you explain why you needed to reinstall the software? Was this as a result of the failure to launch, or for some other reason, something that happened before? I

ACID

12 answers, most recent on 9/12/2023

RE: [Solved] Magix Independence (latest version)

OK, I figured it out. I downloaded Samplitude Pro and registered it with a 30 day trial license. It turns out I needed to use a MIDI track and not a stereo track. I was able to get Independence Pro working in Samplitude. Then I went back to ACID

Movie Studio

3 answers, most recent on 9/5/2025

RE: HEVC causing Magix to crash when exporting - ucrtbase.dll error

Hi John, once again you, along with others, have managed to get to the bottom of something for me regarding Magix! I do have Intel UHD 770 and Nvidia GeForce RTX 4070. I updated Nvidia as suggested and no change, I then went to Intel's site, got it

Music Maker

14 answers, most recent on 9/27/2025

RE: What are the corresponding albums to Soundpools with no images showing

@Leonard-1 For example here: https://producerplanet.com/us/article/action-strikes-2029/ Check the fine print: The Soundpool contains all loops from 'MovieScore Vol. 11' / 'Score - Distant Galaxies_pt.01' of 'MAGIX MUSIC MAKER 2014 PREMIUM'. How can