• Music Maker

  3 answers, most recent on 1/5/2021

  [Solved] No video import in MM 2021
  Good evening everyone,I am trying Music Maker Premium 2021 (latest version).The big problem I'm having is that I can't import any of the video files (created with Magix Video Deluxe) in Windows Media formats and in the proprietary Magix format.The
• Movie Studio

  3 answers, most recent on 12/31/2020

  RE: [Solved] I have a crash on the program then it closes down
  @Amhed-Odusanya Welcome to the Magix user to user forums. First, can you tell us exactly which version of MEP Premium you have? You can check under Help>About. I have edited your post to remove the first of your Error Logs because it is really
• Movie Studio

  3 answers, most recent on 12/31/2020

  [Solved] I have a crash on the program then it closes down
  ----------------------------------------------------------------------MAGIX Movie Edit Pro Premium  30.12.2020  21:23----------------------------------------------------------------------CrashDump 20201230_212300_v19.0.1.23.dmp successfully
• Video Pro X

  8 answers, most recent on 12/4/2020

  [Solved] Recently upgraded to latest version of Video Pro X, have many problems
  1st Problem: Every time on launch, it prompts me to install extra content. But every time I try to click on the checkbox, I get an error sound. This is really annoying. 2nd Problem: Every time I try to open the Xara3D text editor to change 3D text
• Other products

  3 answers, most recent on 11/30/2020

  [Solved] Movie Studio Platinum 17 won't import a file, works in VEGAS Pro trial
  I have a bunch of mp4 files that I know I was able to import into my Vegas Movie Studio 17.0 Platinum Edition months ago before some updates on both my computer and I think to the program. I tried everything I could in terms of codecs to try to get
• Video Easy

  18 answers, most recent on 4/11/2021

  [Solved] Picture freezing/being shaky, not able to install driver
  Hello.I am having issues when trying to transfer VCR tapes into my Magix program. It used to work fine, but about six weeks ago, something changed. Whenever I try to play something in my VCR now while having it connected to my Magix program, the
• ACID

  21 answers, most recent on 10/21/2022

  RE: [Solved] "Acid Pro 10.0 has stopped working"
  When I first launch Acid Pro 10, I typically receive an error screen. It contains the following information: Extra Information   File:                C:\Users\torre\AppData\Local\MAGIX\ACID Pro\10.0\dx_grovel_x64.log   File:               
• ACID

  21 answers, most recent on 10/21/2022

  [Solved] "Acid Pro 10.0 has stopped working"
  When I first launch Acid Pro 10, I typically receive an error screen. It contains the following information: Extra Information   File:                C:\Users\torre\AppData\Local\MAGIX\ACID Pro\10.0\dx_grovel_x64.log   File:               
• Photostory

  12 answers, most recent on 11/11/2020

  RE: [Solved] How to open this program after it is installed and registered
  @Ashley-Bobadilla Photostory Deluxe (version 20.0.1.62, the latest), most definitely runs under Win 10 on my machine and has for at least the previous two full versions, i.e. 19.x.x.xx and 18.x.x.xx. So, since you purchased the program only
• ACID

  39 answers, most recent on 12/25/2020

  RE: [Solved] 10.0.4 Software Update causing Unmanaged Exception 0xc0000005 Crash
  @Amadeo-Acqua Nice! Here it is for people to see: Amadeo-Acqua wrote on 10/30/2020, 11:30 PM I have Acid Pro 10, updated yesterday and now get this exception and auto close crash ACID ProVersion 10.0.4 (Build 29) 64-bitException 0xC0000005 (access
• Movie Studio

  25 answers, most recent on 11/24/2020

  [Solved] External audio codec error
  Hello, When tyring to export a video I keep getting the error "An error has occurred during export with an external audio codec" Screenshot below. This is the first time I've had this issue, I haven't changed any of the settings in the program. Im
• Movie Studio

  21 answers, most recent on 10/9/2020

  [Solved] Many effects aren't working. Movie Templates causing program crash.
  Hello, I've recently purchased MEP-premium, I'm new to video editing so have been following the tutorials on this website and trying a few things myself. I've spent a good few frustrated hours trying to get effects to work on a .mp4 file, tried
• Movie Studio

  33 answers, most recent on 11/10/2021

  [Solved] Update 20.0.1.65
  I am really beyond it with Magix. I keep saying time to ditch their software, but after 15 years it's difficult to "start again". I think they know this. shoddy company support, the removal of the support phone line etc etc. and now this: against my
• Video Pro X

  5 answers, most recent on 1/18/2021

  [Solved] Startup warnings Update Notifier
  On computer start up I get two warnings 1st one is- https://services2.simplitec./com autoupdate/api?program=mx_netsync&program_version=3.0.57&program_language 2nd one is- Qnetworkreply: network error (Timeout Error) I have found in task
• SOUND FORGE

  13 answers, most recent on 7/30/2022

  [Solved] Sound Forge Audio Studio will NOT open my mp3 file
  Attn: Support Please help me. I purchased your SOUND FORGE Audio Studio 14 on September 2, 2020 and am having a problem importing a mp3 file. I get the following error: Warning: An Error occurred during the current operation. The file format is an
• Music Maker

  3 answers, most recent on 12/20/2020

  [Solved] MAGIX Music Maker will not install.
  An error occurred during transfer which caused the installation to stop. The program says that it is at 100% but then it stops working and says that there was an error. I am using windows 10.
• SOUND FORGE

  18 answers, most recent on 1/6/2022

  [Solved] Channel Converter
  I am running Sound Forge Pro 14 and the program updated this morning to Build 111. Sadly on using the new build the Process called Channel Converter fails. After highlighting the usual 2 channels in a stereo file I click on Channel Converter and I
• SOUND FORGE

  One answer, on 8/18/2020

  [Solved] Installer Roll-Back
  Hi, I've recently purchased the Magix Humble Bundle package, all programs have been installed and tested and they work. Except for Sound Forge Audio Studio 13. Every time I've tried to install it, it rolls back. Please see attached
• Video Pro X

  16 answers, most recent on 6/29/2020

  RE: [Solved] Attach a picture/text to a position in video without jumping
  @Brynjar-Gudmundsson It's ok, I don't mind answering your questions. Of course, I misread the subject, just opened the message and read. It helps if you repeat the heading with more detail for people like me who don't pay sufficient attention to the
• ACID

  4 answers, most recent on 6/27/2020

  [Solved] Problems when installing Acid Pro 10
  I have an upgrade to Acid Pro 10. When I start the installation process the software says 'there may not be enough disc space to install this software' and then continues to the installation dialogue box. There is plenty enough disk space for the
• SOUND FORGE

  4 answers, most recent on 6/25/2020

  [Solved] Open mp3 files with errors.
  Have bought a SF Pro 11 and 12 from Magix GmbH. When opening a mp3 file, already saved by the sound forge pro 11, it's perfect! When opening a wave file, it's perfect. But when opening a external mp3 file, all times miss some seconds in the end of
• Movie Studio

  12 answers, most recent on 6/15/2020

  [Solved] Magix freezes when going to Program Settings
  Hi all, I have Magix Movie Edit Pro Premium 2019. Whenever I go to File - Settings - Program..., Magix freezes, and I cannot close, restart or kill it anymore - I need to restart the machine. Even Task Manager cannot kill it, saying the program
• Other products

  3 answers, most recent on 4/9/2020

  [Solved] Can't Install Package on Mac
  I registered Analog Modeling Suite and there are now three download links. One is for Windows, one is for Mac, and one is for the manual. The manual is in German, which I can't read. But worse than that, the macOS installer with file name
• Music Maker

  8 answers, most recent on 3/30/2020

  [Solved] Music Maker won't read the file location of certain loops
  When I click on certain loops from certain soundpools, instead of playing that loop, it gives me the following error message: The issue is, the program HAS all the right perms to read the file and the Drive is not full (I haven't even filled up 50%