• Music Maker

  13 answers, most recent on 1/9/2024

  RE: Purchased soundloops not accessible via offline computer
  @SP. No luck. There are mxcogg files in all of the soundpool directories. Testing one of the soundpools by removing the mxcogg files while retaining ogg and wav files gave us a different error than before: "*.mxcogg has been deleted or moved and
• Movie Studio

  One answer, on 3/11/2023

  Error code: -24
  Hello.  I have a problem with Movie Studio 2023 Platinum. I import a video file in MPEG-4 format into the program and I get the following message: The program needs access to a file with MPEG-4-Codec. For copyrightreasons, activation is required.
• Audio Cleaning Lab

  32 answers, most recent on 11/21/2024

  RE: importing a stereo mp3 file into both tracks seprately
  @Gerald-Shantz Hi, Audio Cleaning Lab is a totally different product from Sound Forge. Magix added the prefix Sound Forge several years ago to be able to put audio editing programs under the same heading, I guess. I have been using it since 2005.
• Music Maker

  9 answers, most recent on 6/3/2023

  RE: DELETE
  @CometTails Some other ideas: - try to install all pending Windows updates - disable Smart App Control in the Windows 11 settings. - maybe the Music Maker installation is damaged. Try to uninstall it with a free tool like Revo Uninstaller which also
• Music Maker

  29 answers, most recent on 9/20/2023

  RE: Cannot load my Vita Instruments
  Hey there again, I went ahead and took advantage of a special upgrade offer that came through for SMS23 (from SMS21 reloaded). It loaded up fine, and downloaded all of the vita instruments that "it thought" were the only new owes. So for itself as a
• Other products

  2 answers, most recent on 4/1/2023

  RE: MP3 deluxe 19
  @Gabriel-Schoeman, @SP. Hi . . . . . The program might not be compatible with newer versions of Windows 10 or 11 . . . . Given Windows 10 is supported for running MP3 Deluxe 19 the cause of the issue is likely to be a different issue and may depend
• Movie Studio

  10 answers, most recent on 3/19/2023

  imported mp4 video plays sound but no video
  I just upgraded to MS 2023 Platinum. I imported some mp4 files to the timeline. When I tried to play the files there was no video, only audio. When I tried to press stop the program freezes. I have to end the program through control alt delete. My
• Movie Studio

  One answer, on 10/31/2023

  RE: Error que me cierra el programa
  @Jordi-RiquelmeCivit Hi . . . . In C: there is 24 GB free . . . . This would not help with the issue you are having, it is recommended that you have at least 15% free space on large drives eg 2TB or more , and 20% minimum on smaller drives, any less
• Video Pro X

  5 answers, most recent on 6/12/2023

  RE: Burning a DVD
  @rdealmeida12 Hi We need more information. . . . . I've checked and the file and directory are there and have the VOB, IFO and BUP files in there . . . . Do you mean the source files or the 'burned disc? Depending on the version of Video Pro X
• Other products

  2 answers, most recent on 2/3/2023

  Photo Manager Deluxe 17 error when trying to tag people
  When I select "tag people in photos" under edit/find similar photos, I get the message : Runtime Error!Program: ...(x86)\MAGIX\Photo Manager Deluxe\17\PhotoManager_dtx.exe abnormal program termination. When I click ok, I get the message, "You
• Off topic

  3 answers, most recent on 11/27/2023

  RE: Greetings
  @DVineChoicesLLC Hi and welcome to the forum. There are many experienced users of the program here who can help with any issues you have or 'how to' questions.. See this topic in case of technical difficulties for what is required, before
• Music Maker

  10 answers, most recent on 9/12/2023

  RE: crashes
  @Shaggy-Carter I don't know enough to help you, but you can help others help you by providing more info:- what version of MusicMaker (eg: 32.0.2.11)?- pitch and timeshift what?- what "drums"?- other problems?- does this happen with a particular
• Video Pro X

  27 answers, most recent on 11/18/2024

  RE: VPX Feedback Button - Features In Consideration/Planning - Comments
  @johnebaker @browj2 I do hope this is the ability to switch tracks up/down for users who come from the likes of Vegas and other video editors, and not a similar view as Resolve... John EB, I hope so too. John CB, I actually considered purchasing
• Music Maker

  12 answers, most recent on 6/9/2023

  RE: Music Maker update 31.0.4.35
  ok, where do I begin, first, why is the un-do/back button not working? Any error I make I have to quickly shut down the program to avoid the error becoming permanent, been 2 weeks now. Second, random shut-downs seem to be increasing. Third, will not
• ACID

  13 answers, most recent on 9/15/2023

  RE: Acid Music Studio 11 download not installing
  Hi, random Greg input/share....related! So I've been away from Magix products for awhile (longer story), but decided to revisit my AMS11 yesterday...these random things are common in my days :) I downloaded my AMS11 and it installed mostly ok at
• Movie Studio

  89 answers, most recent on 5/5/2025

  RE: Upon importing my photos, they turn to black and white or all black
  @Gid Crash log data.   ----------------------------------------------------------------------MAGIX Video Pro X14  01.05.2025  21:15----------------------------------------------------------------------CrashDump 20250501_211504_v20.0.3.181.dmp
• ACID

  27 answers, most recent on 11/1/2023

  RE: [Closed] ACID PRO 12!!! NEW FEATURE REQUEST!!..
  Tried uninstalling AMS11, then installing AP10 current version from link from support so it doesn't load the initial (older) version first and then ask for update. All went well. Even the soundpools, features, and instruments seem to load and
• SOUND FORGE

  2 answers, most recent on 2/1/2023

  RE: I'm getting Error Code -59
  @James-Drake Hi Error code -59 means the program folder may be damaged - see this support article for potential fixes. HTH John EBForum Moderator
• Movie Studio

  6 answers, most recent on 7/24/2023

  Program CRASH after hours of proxy creation...
  Hi there, I am having serious issues with the Movie Studio Suite 2023. I have 252 4k video files that I need edit. For this I need Proxys. On about ~90% completed of the 6 hour proxy creation, I have gotten these kind of error messages (pictures
• Video Pro X

  5 answers, most recent on 6/12/2023

  RE: Burning a DVD
  @rdealmeida12 Hi Bob Thanks for the burn log info. Assuming the folder C:\Users\Bob\Documents\MAGIX\Video_Pro_X4\Disc Images\DVD Image 2023-06-10 containing the VOB, IFO and BUP files, is there then the cause of the failure is either: You Antivirus
• Web Designer

  5 answers, most recent on 4/21/2023

  RE: 504 | jsonflders.php | 20230123:1833
  @Alessandro-Lino Hi This error usually occurs when the servers Online Catalog cannot respond to the request from the program. As I write the Online Catalog is online. John EBForum Moderator
• Movie Studio

  5 answers, most recent on 9/27/2023

  RE: Movie Studio Platinum 2022 - crash when importing a '.mp4' video file
  @mike_w Hi . . . . tried to import a .mp4 video file into the programme on my desktop PC. This causes MSP to crash straight away (closes without any error message being displayed) . . . . We need more information to help diagnose the issue you are
• Movie Studio

  3 answers, most recent on 7/14/2024

  RE: Movie Studio Platinum Upgrade from Using Movie Studio Platinum 14
  Hello,I had gotten an email about upgrading to the new 2025 edition of Movie Studio Platinum. And I had been using the Vegas Movie Studio 14 which I got in like 2017 or 2018. I am a little overwhelmed by how this is laid out. I have even tried to
• Photostory

  2 answers, most recent on 3/20/2023

  RE: HostNotFoundError due to simplitec.com AutoUpdate
  @PJPycroft, @albeber Hi The error message is coming for the Magix Cloud Import feature it cannot be started, it is probably blocked by the PC's Antivirus program. You can uninstall the program which will appear in Apps, Installed Apps in the Windows