• Video Pro X

  25 answers, most recent on 2/11/2026

  RE: Cannot start VPX17 by double-clicking on MVP file
  @johnebaker Hi John EB, Did you check with mxcogg files - those purchased through the Store in one of the video programs? I started downloading the full files from Producer Planet, but I would prefer that these mxc files worked properly. John CB
• Music Maker

  10 answers, most recent on 3/22/2024

  [Solved] Support links are redirecting me to Forum instead. Serial Number prob
  From within the magix program my serial key number is not being recognised, it's the same one I copied and pasted from service area where all my bought software for Magix 2021 etc is. The error message says: RESTEASY003210: Could not find resource
• SOUND FORGE

  One answer, on 12/3/2025

  Sony Sound Forge 9 will not register
  Sound Forge 9 was bought and paid for years ago. I've had issues and had to re-register the program multiple times which has always worked in the past. Now it want's me to register the product again but nothing is working. I'm on a windows 11 laptop.
• Music Maker

  2 answers, most recent on 4/3/2023

  RE: [Solved] Unable to preview VST
  @Campbell-McMahan Hi, Have you selected an ASIO driver in the Program Settings? And, have you armed the track for MIDI REC? John CB
• Music Maker

  27 answers, most recent on 1/7/2025

  RE: How to turn off loop preview?
  @DonSound Hi . . . . you can't drop 'Loop Preview' in without 'Loop Preview' turning into a solid(!) . . . . This is standard Windows 'drag and drop' in action, and is a means of transferring data etc from one program to another or within different
• Movie Studio

  One answer, on 2/7/2025

  DVD Media/Disks
  This post is not strictly concerning an issue with the program itself. Given Magix is one of the few DVD Authoring and burning programs on the market, I thought those of you who are burners may be interested in this post concerning good quality DVD
• Off topic

  160 answers, most recent Yesterday

  RE: Magix support has not responded to support tickets for months
  I had a system crash and had to reload win 11. I have my serial numbers for samplitude pro five and for sound Forge 12.6 but the email that was used for those serial numbers. I no longer have as it was from six years ago. In 2021 I thought I
• Music Maker

  12 answers, most recent on 6/25/2024

  RE: [Solved] MM 2025 Upgrade, 20 free Soundpools
  Thank you both! Before I saw your replies, I thought nobody was going to answer so I opened up a support ticket (There seems to be no way to just ask Magix a simple question without opening a ticket, i.e. do I get to pick the soundpools or not?) and
• ACID

  7 answers, most recent on 9/22/2025

  RE: Waves L3 Multi- & Ultramaximizer V16 can't be added, but visible
  @NickHarvey You can start Acid while holding CTRL and SHIFT. This will show a small window which will allow you to reset the program settings to its default. Maybe this will reset the VST list and let you load the Waves plugins, but I'm not sure.
• Movie Studio

  2 answers, most recent on 11/29/2025

  RE: Audio conversion math errors?
  @Karl-Diez Hi, As a starting point, audio for video is 48 kHz. Are your audio recordings 48 or 44.1 kHz? If 44.1, then this could possibly make a difference when imported into the video editor. Which Magix video editing program and version are you
• Video Pro X

  12 answers, most recent on 4/23/2025

  RE: Media Pool - Display options (backup Program settings)
  @Can-Dive Just wondering if others set up set up their program settings and then save the ini file as the backup (bak) so they don't have to reconfigure their program settings if they need to reset it? If I have to do a reset, I save (when/if I
• Movie Studio

  7 answers, most recent on 4/18/2023

  RE: [Solved] Very slow rendering on new win 11 gaming PC
  @chuck-hunnicutt Chuck, the three-option version is Movie Studio 2023; the two-option version is Movie Edit Pro. MS 2023 is the later version. You can have two copies running at the same time, so I would suggest that you simply install MS 2023 on
• Movie Studio

  14 answers, most recent on 11/15/2025

  RE: Error Messages when trying to open MAGIX Video deluxe 2026 Prem
  OK, I believe I have completed what you stated. i installed Revo. I deleted webroot software, the MAGIX deluxe and all associated with it. Restarted the laptop, re-installed MAGIX, this time it did not want to abort when trying to upload. (MAGIX
• Movie Studio

  One answer, on 4/17/2026

  Re-installing Magix video delux 2026
  Hello Madam, Sir, At a certain moment, my (new) laptop worked not well. Windows and magix did not work anymore, like other programs. Windows works again, so now I try to fix the Magix problem, but I don't know how to re-install the Magix video delux
• Music Maker

  4 answers, most recent on 2/18/2023

  RE: [Solved] latest update of Music maker causing sound issues
  @daveabove Hi, I often have some static as well in MMM2023. Go to Program Settings, Audio/MIDI tab, Audio buffer and change the Buffer number to 6. Works for me, but, annoyingly, the program doesn't remember the setting. John CB
• SOUND FORGE

  8 answers, most recent on 3/18/2023

  [Solved] sound forge 15 crashes on start up windows 10
  sound forge 15 crashes on start up windows 10. I've reinstalled twice. This program loaded previously...
• Music Maker

  6 answers, most recent on 6/29/2025

  RE: No sound on VST instruments
  @Campbell-McMahan No ASIO driver, no sound while pressing keyboard keys or placing notes in the MIDI Editor. ASIO driver selection is under the Audio/MIDI tab in the program settings, not the project settings.
• SOUND FORGE

  3 answers, most recent on 1/20/2026

  RE: My Audiostudio16 all of a sudden failed to record.
  Thanks rraud, I'll try your suggestions. I sent the error msg attached to Magix, but haven't heard back yet. And I can't do the 'File> Reset' tool because program won't launch. I'll try your other options. .
• Movie Studio

  7 answers, most recent on 12/29/2024

  RE: crash when internet goes down
  @CubeAce OT . . . . Edge . . . . This too can be removed (Revo) however, do not remove the Edge Webview2 Runtime, doing so will cause issues with any installed program that requires this to connect to the Internet, this includes Magix programs. John
• Music Maker

  4 answers, most recent on 4/1/2025

  cannot down load my product
  Confused...I was updating my computer and was adding Music maker software. I did not get my product that was on may account page (understand that it might not be compatible for 11). Received a music maker 2025 a temp version. not the premium edition
• ACID

  16 answers, most recent on 4/27/2026

  RE: ntdll.dll - ACID doesn’t start
  @NappeR Just in case, have you also tried earlier versions or only version 14? I currently don't know which one is needed by Acid Pro 11 but Acid Pro 10 needed the C++ Redistributables from 2013 (Version 12). And make sure you restart after you
• Music Maker

  16 answers, most recent on 5/15/2023

  RE: [Solved] Keyboard doesn't work
  @Curtis-Harmon Is Music Maker ASIO selected as the audio driver in the program settings?
• ACID

  4 answers, most recent on 1/18/2025

  RE: acid pro 10 crashing constantly
  @martin-smith Can you give us a screenshot of the crash details from the Windows Reliability Monitor? You can also try to reset the program settings by holding SHIFT and CTRL and then starting the program. Keep holding the keys until a small window
• Photostory

  53 answers, most recent on 11/30/2024

  RE: new photostory 2025 version is completely UNUSABLE and crashes...
  Hi Everyone I have just been notified of another update 24.0.1.196 which I have just installed and as soon as you load the program you see something has changed for the better. The splash screen which could take several seconds to appear is there in