• SOUND FORGE

  3 answers, most recent on 5/8/2023

  RE: Audio Studio 15
  Trying to reach customer service that's not working to much typing go on here I don't care for it
• Video Easy

  11 answers, most recent on 2/26/2024

  RE: Registering a Downloaded copy
  @martin-k9847 Just to add a little to what @CubeAce (Ray) has written. Unless you were able to download and install the exact same version as you originally had, (unlikely, because it may no longer be available or usable with more recent version of
• Video Pro X

  5 answers, most recent on 1/31/2024

  RE: Automatic audio to title
  @JeanCollier @johnebaker @Former user @keruxjeff Personally I hate any form of automatic transcription that can often throw up anomalies whichever way it is employed. Not knowing the differences between row, row, and roe is just one example of many.
• Movie Studio

  5 answers, most recent on 7/4/2023

  RE: Movie Edit Pro 2016 Plus
  @Fred-Burnett Hello! You can enter your serial number here to get the installer for your product: https://www.magix.com/int/support/my-service-center/product-downloads/ in case your disc cannot be read. If you have registered it in the past you will
• Movie Studio

  7 answers, most recent on 5/19/2023

  RE: I broke my hard drive
  @frederick-Galinier Visit https://www.magix.com/int/support/my-service-center/ and log in with your e-mail and password. Then you can find your serial numbers and download the software under "My Products". Make sure you use the same e-mail as in
• Other products

  One answer, on 6/6/2023

  RE: Re-download
  @david-p8249 Hello welcome Please login here and go to my products to download. Stephen Forum Moderator
• Audio Cleaning Lab

  6 answers, most recent on 11/24/2025

  RE: Install Audio Cleaning Lab 2016 on new PC
  @goodone2 Do you have 2016 or 16? That's important to know. For version 2016 you should be able to free up your previous installations in your user account at https://www.magix.com/int/support/my-service-center/ Look under My Products. Older
• SOUND FORGE

  4 answers, most recent on 11/29/2025

  "RENEW THE UPDATE SERVICE" - Is there any way to get rid of this popup
  Since switching from the SONY version of SOUNDFORGE to the MAGIX version (15) I keep getting an alert box ""RENEW THE UPDATE SERVICE" - Is there any way to get rid of this popup?! I've uninstalled and reinstalled several times with no luck. No
• Music Maker

  One answer, on 12/15/2023

  RE: new computer
  @joe-brown9274 Welcome to the Magix user to user forums. First, can we establish that you have been able to successfully register the new installation of Music Maker on your new PC? Which version and edition do you now have? Is it listed in your
• Movie Studio

  One answer, on 11/12/2024

  [Closed] Freezing During Rendering
  Freezing during render processHiI am currently using Movie Studio 16 (build 158) and I am having issues rendering my latest project. When I initiate the rendering of the project, it freezes at the same spot (65%) every time. I am using a Intel(R)
• Audio Cleaning Lab

  2 answers, most recent on 11/8/2023

  RE: Registering on a new computer
  @Timothy-Gerry Welcome to the Magix user to user forums. To find the serial key for software which you ahve previously registered, go to your Magix account, log in (hopefully you can remember your registered email address and password) go to My
• Photostory

  53 answers, most recent on 11/30/2024

  RE: new photostory 2025 version is completely UNUSABLE and crashes...
  I have been using this for the past day since released and can't get anything done. constantly freezes, jams, etc. The store is useless as none of the items you click take less than 5 minutes to display. This new version has so many bugs and quarks
• ACID

  32 answers, most recent on 9/25/2025

  RE: How to cancel subscription?
  @JuanCarlos-AcuaCanto Hello welcome Why would you wish to wait? As advised contact Magix with the provided email and it will be dealt with accordingly. Email offers a quicker response and cancellation. Stephen Forum Moderator I don't wish to wait,
• Video Pro X

  20 answers, most recent on 10/15/2023

  RE: Video Pro X15
  @bjtap Hi Barry In addition to @CubeAce comment, the Upgrade Service information you have quoted, and shown above, is for an entirely different range of products that are produced by Xara. John EBForum Moderator
• Music Maker

  5 answers, most recent on 2/2/2024

  RE: Storage Online Cloud for music producers
  @SPow I guess I am nervous of it malfunctioning and losing my stuff. Yes, this can be a real concern. In my case, in addition to the cloud service I use, LiveDrive, I also have one of my external drives almost exclusively used for daily or weekly
• Movie Studio

  3 answers, most recent on 8/9/2023

  RE: Movie Studio 2023 Suite Subscription Upgrade
  @JCI-21 If your one year subscription No such thing. I suspect you're talking about the one-year update service. That was stopped a couple of versions ago. @Mark-McCuller Mark, try Help>Update online (although my 2024 didn't return anything when
• Other products

  One answer, on 8/26/2023

  [Closed] I can't download Vegas Pro 15 Edit on my new computer
  Hello, I can't re-download MAGIX Vegas Pro 15 Edit on my new computer. I bought the software back in 2017 and I've been able to download it again on my old computer, without any problem. When I log into MAGIX Service Center and go to "My products",
• Audio Cleaning Lab

  3 answers, most recent on 7/3/2023

  RE: Re-registering Audio Cleaning Lab 2005
  http://www.magix.com/user/register https://www.magix.com/us/support/my-service-center/ first link is "forbidden" and the second link is what I get when I use the website to register thanx for the quick response! guess I'll use the xmedia software
• SOUND FORGE

  One answer, on 1/9/2024

  RE: have not recieved my activation code
  Welcome to the Magix Sound Forge users community @Kevin-Wilson, When Sound Forge Is purchased directly from Magix, you are sent an email with the activation serial(s) and a link to download the installation manager (if you need it). if you do not
• Music Maker

  One answer, on 7/20/2023

  Version 2023 (64-Bit) - VTS - Instrument nach Update keine Funktion
  Fehlermeldung z.B. file error YT-MX SD 01 OH 01 XC#1 Y02 Unter C:\Programme (x86)\Gemeinsame Dateien\MAGIX Services\MxSynth ... Das fehlerhafte VTS-Instrument komplett löschen. Music Maker neu starten und das VTS Instrument neu
• SOUND FORGE

  14 answers, most recent on 8/29/2025

  RE: where is spectralayers pro??
  @Jason-B As a side question - this is different from the topic of this post - who can I send suggestions to for improving the customer service experience? I wanted to suggest a web chat feature. Seems like something overdue for Magix?
• Off topic

  One answer, on 1/5/2024

  RE: Error 24 - Email Registered to someone else
  @Bradley-Goss The serial number shouldnt be registered to anyone else Indeed, but these are user to user forums, not any contact for Magix staff so no-one here can really definitively help you with this problem, sorry. However, you need to ensure
• Music Maker

  5 answers, most recent on 9/20/2023

  RE: Unlimited Soundpool 2024
  J have the same problem anita,how did you solved it ? As I did not receive an order confirmation e-mail, I contacted the support-team per Email and requested for a cancellation and for a refund. I received this refund without any problems. If it
• Movie Studio

  7 answers, most recent on 7/15/2023

  RE: How do I auto generate subtitles on Magix Movie Edit Pro?
  @Mark-Creathorne Welcome to the Magix user to user forums. There is no facility to auto generate subtitles in either Movie Edit Pro, now called Movie Studio, or its "big brother", Video Pro X, sorry. I very much doubt whether any video editing