• Movie Studio

  10 answers, most recent on 11/10/2022

  [Solved] Can't Import MP4 video clips into Movie Studio 2023 trial
  Despite instaling and reinstaling several times, I still can't import MP4 video clips into MovieStudio 2023 trial. It gives me a licensing error every time. 2022 version no problems at all but not the 2023 version.
• Movie Studio

  14 answers, most recent on 5/6/2023

  RE: [Solved] Intro/ Outro animations
  @Demys-frank Hi . . . . I have tried to update video codecs to K-Lite Codec Pack Standard 17.5.5 for win 10 64x. . . . . These are known to cause issues with the Magix installed codecs - I would strongly advise you to uninstalled the Codec pack. In
• Movie Studio

  16 answers, most recent on 4/26/2026

  RE: GL Transitions ?
  @Reyfox Hi Tony, Thanks for the images of SpiceMaster in Vegas and Resolve; definitely OFX. The Magix plugins are not OFX, unfortunately. I, too, use mostly cross-fades, cuts, and J/L-cuts, but sometimes they just don't work with the material I
• SOUND FORGE

  2 answers, most recent on 10/24/2025

  Plug-ins not working
  Every time I try to load a plug-in I get an error message saying "Plugin does not support required connection." I have tried changing my audio driver settings in preferences and haven't had any luck. However, I did try a stereo flac file and the
• Music Maker

  18 answers, most recent on 12/30/2024

  RE: Magix Music Maker 2013
  Hello! I was just having the same problem before, and I wanted to know if you also have a link to Vita Solo Instruments 2, which I have the downloader for, but also crashes when opening it. Thank you for your time.
• Xara Designer Pro

  4 answers, most recent on 2/23/2023

  [Solved] Table Menu option missing
  I have Xara Designer Pro X 19.0.1.65946  DL x64 Feb  7 2023 (on Windows 10) and I don't have a Table menu option at the bottom of the left side toolbar. I can insert a table from the top "insert" menu (it goes to the online content catalog), but
• SOUND FORGE

  15 answers, most recent on 5/8/2026

  RE: Unable to Activate SF18 Pro after a reformat of my computer
  With my my last logged support ticket, I was advised the below: ----------------------------------------- Hello and welcome to MAGIX, Thank you for contacting us. We will forward your message to one of our employees. Best regards Your MAGIX
• Video Pro X

  2 answers, most recent on 3/29/2023

  [Solved] Why won't Vegas Pro 20.0 Work Without Crashing or Rendering Properly?
  I have had tons of trouble with the new version of Vegas Pro 20.0. First of all, it crashes every chance it gets. How do I prevent that? Secondly, it automatically loops my videos, which I have tried to turn off but can't. Rendering has been an
• Movie Studio

  12 answers, most recent on 5/1/2026

  RE: Have downloaded Magix video de luxe 2026
  @David-Cowan It is very difficult for fellow-users to directly help with this problem - we cannot see your computer, after all - but have you tried completely disabling your antivirus for the duration of the time it takes to download and install VdL
• Photostory

  12 answers, most recent on 3/12/2025

  RE: Hardware Acceleration Failing
  Adrenalin (25.3.1). The failure point is inconsistent. I've tried it quite a few times and occasionally it doesn't fail at all. The project is around 180 minutes long and takes many hours just using software encoding....but it's never failed with
• SOUND FORGE

  3 answers, most recent on 1/20/2026

  RE: Clicks and pops playing audio and audio exported in Sound Forge 17
  Strange thing is that it seems to be a tweak for slow computers that cant decompress in real time the compressed audio audio This has been an issue for many folks. I am not sure the amount of RAM memory has much to do with it since many users have
• Movie Studio

  4 answers, most recent on 1/15/2026

  RE: Objects in timeline not playing back video but plays back sound
  @Myer-Brostoff Hi . . . .  I started to cut and paste smaller chunks of the larger timeline into smaller independent timelines within the same project. . . . The project itself somehow became corrupted. Is there anyway to fix or restore this
• SOUND FORGE

  5 answers, most recent on 8/26/2024

  RE: Ungrateful
  @SP. Yesterday a forum user changed a comment 4 times. And I can't make any changes.
• Sequoia

  5 answers, most recent on 8/27/2025

  Codemeter
  Hi- I own a copy of Magix Sequoia 12 but have misplaced the dongle. It is likely in storage. I still have the install discs and license code, book, etc. I’m registered with Magix. I’ve also reached out to Magix for support (they had offered this
• Video Pro X

  16 answers, most recent on 3/27/2025

  [Solved] VPX16 Shot Match - How to (Help?!)
  Luckily I have the MMS 2024 version of Shot Match to understand its concept. If I only had VPX16, I would have been completely lost! Note: VPX Shot Match is an enhanced version to MMS Shot Match - it has a very different interface and workflow. MMS
• Movie Studio

  47 answers, most recent on 8/24/2025

  RE: "Takes" functionality
  @CubeAce Hi Ray, .....Ha! Lost in translation I think..... I wasn't lost in translation, but rather because of this text: "Unfortunately, a 4TB drive now lasts less than a year." I continued with this, thinking you meant to imply that an external
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  I decided to leave O2 for exactly the same reason. I have an issue and the O2 BOTs cannot come up with a fix. I have spent well over two hours maybe three trying and failing to get through to a real person. I have decided to move to another provider
• Movie Studio

  9 answers, most recent on 10/17/2025

  RE: can someone help me remove dog barking and a car racing up the street
  @browj2 thanks for the heads up on Soundforge Suite. I can upgrade to SLP for $178 from my old copy of SLP, but even then, for the amount of times I would use it, not worth the cost. I have e friend who has a recording studio in Belgium I could send
• Music Maker

  11 answers, most recent on 3/26/2025

  bought a soundpool and cant get it on to my music maker..
  I bought a soundpool but every time i hit the download content button i get an error message from Magix installer.. followed the steps on the forum. clean and rescan . im ready to give up with Magix... not the same anymore.. its just a money grab now
• Movie Studio

  20 answers, most recent on 10/9/2025

  RE: Video files not loading
  Hi Reyfox, My camera details are - Panasonic "Lumix" DMC-FZ2000. As a rule, I use it on automatic "iA+" but am able to choose certain bits of the settings. So, I used a frame of 16:9; Recording Format of AVCHD ; REC Quality with as the following
• Music Maker

  13 answers, most recent on 1/9/2024

  [Solved] Purchased soundloops not accessible via offline computer
  PROBLEM Music Maker v25. The soundloops our NGO have licensed are not accessible via Music Maker. "Please sign into the store to use any soundpools you have purchased." LIMITATIONS The computer with Music Maker cannot be connected directly to the
• ACID

  4 answers, most recent on 5/31/2025

  RE: I can't download instruments from help menu
  @SP. I didn't know that you could reset it by holding down CTRL and SHIFT when starting it. I had high hopes for this method, but it didn't work. I tried uninstalling and reinstalling ACID several times, but that didn't work either. There must be a
• Movie Studio

  3 answers, most recent on 1/13/2026

  RE: Settings - CPU or GPU - Video Delux Premium 2026
  @SHANE-KOHUT Certainly for export, use the 3080 for MP4-type source files. My 3060 is probably 5 times faster than the CPU export. For other source file types such as AVI, I find using the iGPU in my Intel CPU sometimes yields faster exports. Then
• Music Maker

  8 answers, most recent on 5/30/2026

  RE: Licence Document
  @Ward-Ron So, I am able to create a Licence Document with the Game Dev who brought the Track I made using MMM ? As @SP. advised, the only way you can check whether this is possible is to contact infoservice@magix.net and ask for a definitive answer.