• Movie Studio

  8 answers, most recent on 2/5/2026

  RE: Repeated glitch in burned disc
  I have burned many other projects of this size and length on 8.5gb blanks with no problems. As I said, even though the program burn said ":successfully completed" on playback the disc would freeze or pause at a certain point when played on more than
• Video Pro X

  10 answers, most recent on 10/23/2025

  RE: App failure to load
  I updated to the latest windows update, I uninstalled the Video Pro 15 app and reloaded it. It now says the application has failed to launch due to it's side by side configuration is incorrect. I've had this software for several years and never had
• SOUND FORGE

  2 answers, most recent on 9/1/2025

  Software is glitching.
  I have SOUND FORGE Pro Version 11 (Build 299). Recently I am encountering glitches which make it difficult to impossible to edit my music. Fade-outs don't work. Sound stops entirely (even though I can see the graphic displayed on my monitor still).
• ACID

  8 answers, most recent on 12/15/2025

  RE: Acid Pro 11 plante "update VST plugins"
  @Strictly-East Please copy and paste the crash reports from the Windows Reliability Monitor. Maybe this problem is driver related. Press the Windows key and R on your computer keyboard. This opens the Run window. Type perfmon /rel and press Enter.
• ACID

  4 answers, most recent on 1/31/2026

  RE: (Solved) ACID 11 Some sounds are distorted while others aren't.
  Hey thx. Now the files sounds better with this option, when i hear them previous or insert them. but i need the loop function. now i have only One Shot or Beatmapped. when i will play a file nonstop for while i need the loop function. with the other
• Video Pro X

  9 answers, most recent on 12/10/2025

  RE: I burn a disc , but it only burns 24 of 37 minutes each time. Unsure a
  @JIM-MAXIM In addition to what @AAProds (Al) has suggested, I see from the image of the error report that the problem images are saved to your OneDrive. Use of any cloud storage service whilst editing, exporting etc., of video and/or image files is
• Movie Studio

  14 answers, most recent on 9/8/2025

  RE: MAGIX Video deluxe 2026 Premium (Constantly Crashing on Startup)
  @ItsMichael Hi. I don't know about the others but I have one monitor plugged into the nvidia card and the other into the motherboard video port so both GPU's are active and can be used by the program. Even if you select the nvidia card for your
• Samplitude

  7 answers, most recent on 12/29/2024

  [Solved] Playback along with audio stuttering every 1-3 seconds
  I have been trying to tweak and troubleshoot my Magix Samplitude settings for a few days now and I'm getting very frustrated 😰Hoping you experts can help! Problem When I playback, I get a minor sound delay before I hear the MIDI track, then ok for a
• Web Designer

  8 answers, most recent on 12/9/2025

  RE: [Closed] login not recognised
  This is the essence of my problem. I have emails from Magix confirming my email address and original order in 2021 but that email is not recognised by the system. I have tried all other email address I have and checked for typos and to no avail. I
• Music Maker

  22 answers, most recent on 3/20/2025

  RE: [Solved] New Install; Music Maker 2024 - Laggy and Crashes
  @johnebaker, @gjonny I reached out to Magix Support and we were able to satisfactily implement a workaround until the development team implements a permanent solution. Based on the feedback I recieved from Support, I realised that this issue has
• SOUND FORGE

  One answer, on 11/28/2025

  RE: I have soundforce Audio CD 13 but no Serial number.
  @Brad-Pearson Sound Forge is not a music creation software. It's for editing audio files, so you can, for example, record speech with a microphone and cut out parts of the speech and boost the volume, or record old vinyls and try to reduce noise and
• Music Maker

  6 answers, most recent on 11/16/2025

  The VST3 MT Power Drum Kit 2 plugin crashes the Magix Music Maker appl
  The VST3 MT Power Drum Kit 2 plugin crashes the Magix Music Maker application. I copied the VST files to a correctly configured folder. Magix Music Maker finds the plugin, but when I try to launch it, the application crashes. How can I get it to
• Music Maker

  12 answers, most recent on 5/24/2023

  [Solved] 64 bit version increase 1 tone when press record
  21 May 2023 download latest update for the 64bit version, but has not correct one problem, if you choose any VST, and play on the midi keyboard, all is fine, if you press record, all instruments increase by 1 tone, so press C before recording and
• SOUND FORGE

  9 answers, most recent on 6/30/2023

  [Solved] Sound Forge Audio Studio 17. Strange Noise Initially, on Playback
  Hello.   I have been using SFAS 17, and have lately developed a loud 'feedback/static' noise when I first press playback (or spacebar), to listen to my recording. After the initial (very unpleasant) noise, the rest of the recording sounds fine. If I
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  @browj2 A week later, I followed up by replying to the email, indicating the problem still had not be resolved. I'll keep following up this way to keep the ticket open and report back if, and when I get a reply from HI (human intelligence). Be
• Music Maker

  22 answers, most recent on 3/20/2025

  [Solved] New Install; Music Maker 2024 - Laggy and Crashes
  Over the last 2 days, I've been trying to install Music Maker 2024 (32.1.0.13) on my new laptop. For some reason it has been an arduous process. Downloading sound pools was slow and installing instruments led to crashes. I even started over and
• ACID

  One answer, on 6/19/2023

  [Solved] ACID Pro Development and stability
  Can the Magix Team give an honest insight into the development and future release plans for ACID Pro? It looks like v11 was release about a year ago now. I understand with the world economy and other worldly pandemic-problems and such that things
• Movie Studio

  35 answers, most recent on 9/14/2023

  [Solved] Frame Could Not Be Calculated
  This is a new problem for me. I updated an older Magix file with new content (which I have done successfully many times in the past), but now it won't render the MP4 (either through the menu dialog or the shortcut in the upper-right corner). It
• Photostory

  9 answers, most recent on 12/29/2023

  [Solved] Travel Maps version 5.0.0.500 crashes
  I've raised the following issue with Technical Support but am posting here in case anyone else is experiencing the same problem. Yesterday I opened Travel Maps to start a new animated map and was prompted to download the latest update (to version
• SOUND FORGE

  13 answers, most recent on 3/16/2026

  RE: SF11 is stable - SF13, 14, 16 fail.
  John EB, thanks for the response.an interesting idea. If this is the case (one drive) I wonder why it would have impacted SF15 suddenly after years and SF 17 as well but not the test version of SF 18 pro.I also wonder if it is possible to change the
• Movie Studio

  46 answers, most recent on 1/28/2026

  RE: BEWARE Latest Nvidia GTX 591.44 Drivers
  @Marc-Goder Hi Marc . . . . Who has already rendered in AVCHD 1920 x 1080p ??? . . . . Correction: Since the update - no problems with AVCHD interlaced for BluRay disc - 17 movies of varying length no issues with any of them, 2 BD discs of the 17
• ACID

  16 answers, most recent on 4/27/2026

  RE: ntdll.dll - ACID doesn’t start
  @Szymon-Barabach , L'installation de la dernière version V14 de Visual C++ pourrait s'avérer utile : https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170#latest-supported-redistributable-version (X86 et X64) Same
• Movie Studio

  26 answers, most recent on 3/14/2023

  RE: [Solved] MPEG 4 Codec
  Hi Friends!!! I don't believe it, but its true: When I opend this morning my magix video de luxe 2016 and made new try the program asked to activate MPEG 4 f r e e - i pressed the button - and the news came: !its activated"!!!! I began two new
• Movie Studio

  43 answers, most recent on 3/7/2025

  RE: Audio not importing
  @AAProds Hi Al. While my file is not the file in question it is exhibiting the exact same problems and has a mov. suffix, so I thought worth investigating. I'm Wondering as @Gid gets my file to play in MMS whether it is down to his ADM based