• Movie Studio

  2 answers, most recent on 5/29/2024

  RE: MP4 Codec Needed
  @Roger-Fleming Hi and welcome to the user to user forums. It should still be possible to log into your Magix account on the main website with your old email address if you can still remember it and then change your details from there. If you can't
• Samplitude

  2 answers, most recent on 4/17/2024

  Big Mistake
  I downloaded and installed Pro X8 by mistake. Sent an email to Florian and he said he'd talk to sales. I left another email today. My question is , do I have to deactivate Pro X8 before they allow me to correct my mistake and pay for the upgrade,
• Samplitude

  14 answers, most recent on 1/3/2024

  RE: Trying to get in touch with Magix Team for influencer co-operation.
  Hello, our support team recently replied to your request by email. We have not heard back from you since then. Did you receive the email? Best regards Your MAGIX Pro Audio Team
• Music Maker

  6 answers, most recent on 3/23/2024

  RE: Unlimited Loops Subscription - Asking me to pay for every soundpool
  HI SP I appreciate the reply I will drop them an email. Thanks
• Music Maker

  5 answers, most recent on 6/3/2024

  RE: Plug-ins not available when upgrading from mmm 2021 to 2024
  Yes, I did register them both under the same email address, thanks. Can't see a way of redownloading though? Do you have a screenshot to show me or can describe it? Thanks
• SOUND FORGE

  8 answers, most recent on 2/8/2024

  RE: Sound Forge 17 Crashes
  I recieved an email saying Ian-Armatige had repied to this post??
• SOUND FORGE

  One answer, on 5/20/2024

  transfer license
  If we want to transfer license of Soundforge what to do ? Change the email in 'my account' settings and install it on a new computer and thats it? Thomas ;)  
• Movie Studio

  20 answers, most recent on 6/2/2025

  RE: Mastering Suite has disappeared
  @hdrechsel18 Hi Harry, Thanks for your version information. I was also able to reproduce your problem with MMS 23.0.1.236. Unfortunately, I have found that there is a BUG in the version MMS 23.0.1.236 that causes your problem. What you could do is
• SOUND FORGE

  One answer, on 10/6/2024

  RE: Pedido faturado
  @Virginia-Alves Olá Entre em contato com a Magix por e-mail por infoservice@magix.net. Este é um fórum de usuário para usuário, não suporte da Magix.   Please contact Magix by email to infoservice@magix.net. This is a user to user forum, not Magix
• Photostory

  53 answers, most recent on 11/30/2024

  RE: new photostory 2025 version is completely UNUSABLE and crashes...
  Jeff, I have emailed twice, and even provided them with the initial system check they requested and I have not received any response. I want to reiterate that I have not had any issues with photostory in the past, just this brand new version that I
• SOUND FORGE

  4 answers, most recent on 12/13/2024

  RE: Soundforge 17 upgrade with DVD capture
  After installing Sound Forge, you could also, copy the (unpacked) installation files in 'Documents> MAGIX Downloads> Installation manager'. These files could be copied to an external card or drive, cloud drive or.. a DVD-R. Also make note of
• SOUND FORGE

  7 answers, most recent on 4/30/2024

  RE: unable to activate for new pc
  Are you trying to activate the same version of Sound Forge version you previously used? For instance, 'Sound Forge Audio Studio 17'You must use the same email address you used before. Your Sound Forge activation serial code and your email address
• Video Pro X

  46 answers, most recent on 1/16/2024

  RE: VPX15, no hardware encoding during BD burning
  I have just updated Windows 10. I have some more rounds of updates to go, but no change yet. I'll send an email to Magix. Edit: The email is send and I have shared a link to this thread as well.
• Movie Studio

  2 answers, most recent on 2/11/2024

  Plugin purchased but no email arrived to activate it
  Last night, I purchased a plugin that allows me to load a 4k 60fpm video from my GoPro on to the edit line in Movie Edit Pro Plus. Magix accepted my money from PayPal but has not sent me the promised email that would provide me the activation code
• Movie Studio

  31 answers, most recent on 4/3/2024

  RE: MEP 2022 freezes for 10-seconds everytime | 30-seconds after startup!!
  @Apollo89x With the release of the 2024 version the 2023 version ceased to be available to "buy", either as an Upgrade or an initial purchase. The only suggestion I can offer is that you email infoservice@magix.net, explain what you would like to
• SOUND FORGE

  15 answers, most recent on 3/29/2026

  RE: Error Message -24
  Hi @Darryl-Mason, you might try deactivating and reactivating Sound ForgeYou can access this via the MAGIX Service Center.- Log in to your Magix account using the email address and password you used when SF was initially registered- Click on "My
• SOUND FORGE

  5 answers, most recent on 2/14/2023

  RE: [Solved] Cannot get a reactivation code for my sound forge 16
  Welcome to the Magix Sound Forge users community @pyeman23.Did you in fact "try later"? Folks have recently experienced problems with downloads and other on-line issues. so it may be a temporary glitch.You might try deactivating and reactivating.
• SOUND FORGE

  18 answers, most recent on 11/9/2025

  RE: Support Is Non-Existant
  @Rod-Devonshire Your post to this thread has been hidden since you have already created a thread with your question. Please do not create duplicate posts. Please continue any discussion in your original thread. Just for information: it is very
• Music Maker

  4 answers, most recent on 5/6/2024

  RE: loops unlimited not working
  @JanSt Read the order confirmation e-mail on how to enable Loops Unlimited. You were right, this works. I should have read the whole email, thanks for the advice.
• Movie Studio

  2 answers, most recent on 4/11/2025

  RE: Activating Boris FX BCC Chroma Key Studio - Movie Studio 2025 Ultimate
  @TF14 Hi After redeeming the coupon - you should have received the serial number by email. Check your spam folder. The BCC Chroma Key Studio serial number is in the format 1234-1234-1234-1234 use copy and paste to enter the serial number. including
• Movie Edit Now

  3 answers, most recent on 7/1/2023

  RE: [Solved] Extra content Video deluxe 2023 Premium is not visible in program
  @h-vanBommel Welcome to the Magix user to user forums. Have you registered and activated the program by entering your supplied serial key and email address on the registration screen? If not, you must do this before you can access any of the
• Music Maker

  5 answers, most recent on 12/15/2023

  RE: Unable to get the activation code for MMM 2024 Premium.
  @Eight Are you certain that you used the 100% correct email address when you redeemed the activation code? I'm not discounting the possibility that the Magix servers were "down" (it's not an unknown problem) but the fact you seem to have received no
• Movie Studio

  18 answers, most recent on 5/5/2024

  RE: Movie Studio 2024 Suite Ultimate Bonus proDAD Vitascene V5 Pro fail
  @Larry-Burkholder Hi . . . . I selected 'Help\Activate Content Pack'; in that dialog I entered the coupon-code for proDAD V5 Pro, sent by email from Magix in their purchase confirmation. . . . . Check your emails and spam folder, you should have
• Video Pro X

  7 answers, most recent on 12/14/2024

  RE: VPX 16 upgrade price
  @Betovalle Magix pricing policies are not always "clear" to users, but in an email I received earlier this week was a link to this web page, where an upgrade to VPX16 Ultimate costs considerably less than the prices you quote! Clearly, I don't know