• ACID

  13 answers, most recent on 9/15/2023

  RE: Acid Music Studio 11 download not installing
  Hi, random Greg input/share....related! So I've been away from Magix products for awhile (longer story), but decided to revisit my AMS11 yesterday...these random things are common in my days :) I downloaded my AMS11 and it installed mostly ok at
• Video Pro X

  5 answers, most recent on 6/12/2023

  RE: Burning a DVD
  @rdealmeida12 Hi We need more information. . . . . I've checked and the file and directory are there and have the VOB, IFO and BUP files in there . . . . Do you mean the source files or the 'burned disc? Depending on the version of Video Pro X
• Music Maker

  5 answers, most recent on 2/14/2023

  RE: [Closed] error loading x64 drive. did you forget to reboot?
  My Music STUDIO 12 Deluxe is not working with widows 11 MAGIIX Program DVD-ROM + Auto JamSession templates Error message: error loading x64 drive . did you forget to reboot Please suggest a solution Thank you
• Movie Studio

  51 answers, most recent on 11/17/2023

  RE: MAGIX Movie Studio 2024 Platinum problems
  @AAProds Hi Al. MediaInfo gives me Complete name                            : C:\Users\Ray\Downloads\GN&GLuck_.mtsFormat                                   : BDAVFormat/Info                              : Blu-ray VideoFile
• Movie Studio

  5 answers, most recent on 9/27/2023

  RE: Movie Studio Platinum 2022 - crash when importing a '.mp4' video file
  @mike_w Hi . . . . tried to import a .mp4 video file into the programme on my desktop PC. This causes MSP to crash straight away (closes without any error message being displayed) . . . . We need more information to help diagnose the issue you are
• Movie Studio

  13 answers, most recent on 9/21/2023

  RE: Trying to make video with songs and Still images
  @Jay-Rouse Hi The computer specification you have given is not sufficient for us to advise you other than in very general terms, which may lead down the wrong path for the issues you are having. Please provide all the computer specification details
• Movie Studio

  6 answers, most recent on 7/24/2023

  Program CRASH after hours of proxy creation...
  Hi there, I am having serious issues with the Movie Studio Suite 2023. I have 252 4k video files that I need edit. For this I need Proxys. On about ~90% completed of the 6 hour proxy creation, I have gotten these kind of error messages (pictures
• Movie Studio

  One answer, on 3/11/2023

  Error code: -24
  Hello.  I have a problem with Movie Studio 2023 Platinum. I import a video file in MPEG-4 format into the program and I get the following message: The program needs access to a file with MPEG-4-Codec. For copyrightreasons, activation is required.
• Other products

  2 answers, most recent on 4/1/2023

  RE: MP3 deluxe 19
  @Gabriel-Schoeman, @SP. Hi . . . . . The program might not be compatible with newer versions of Windows 10 or 11 . . . . Given Windows 10 is supported for running MP3 Deluxe 19 the cause of the issue is likely to be a different issue and may depend
• Video Pro X

  5 answers, most recent on 6/12/2023

  RE: Burning a DVD
  @rdealmeida12 Hi Bob Thanks for the burn log info. Assuming the folder C:\Users\Bob\Documents\MAGIX\Video_Pro_X4\Disc Images\DVD Image 2023-06-10 containing the VOB, IFO and BUP files, is there then the cause of the failure is either: You Antivirus
• Movie Studio

  10 answers, most recent on 3/19/2023

  imported mp4 video plays sound but no video
  I just upgraded to MS 2023 Platinum. I imported some mp4 files to the timeline. When I tried to play the files there was no video, only audio. When I tried to press stop the program freezes. I have to end the program through control alt delete. My
• Movie Studio

  23 answers, most recent on 8/21/2023

  RE: HEIC Photos
  @johnebaker MAGIX Movie Studio 2024 Suite  21.08.2023  14:52----------------------------------------------------------------------CrashDump 20230821_145206_v23.0.1.180.dmp successfully written Error in module "ntdll.dll" (Load address:
• Samplitude

  5 answers, most recent on 10/21/2023

  RE: Cannot install initial add-on software, i.e. vst files
  @SP. Thank you for helping. When I looked for Magix Content and Soundpools in my apps and features (WIN 11), I cannot find it. I only show Magix Samplitude and the Speed Burn apps. @browj2 When I've attempted to re-install the downloadable content,
• Music Maker

  12 answers, most recent on 6/9/2023

  RE: Music Maker update 31.0.4.35
  ok, where do I begin, first, why is the un-do/back button not working? Any error I make I have to quickly shut down the program to avoid the error becoming permanent, been 2 weeks now. Second, random shut-downs seem to be increasing. Third, will not
• Movie Studio

  18 answers, most recent on 3/19/2024

  RE: Insufficient memory to play the finished project video.
  Hi, This also occurs with the 21.0.1.205 (UDC2 /version of video pro x15 )like this "test version" that I downloaded, logically I didn't test it for export, just like I did with the movie studio version. Steps to test: create a simple project in VMS
• Other products

  2 answers, most recent on 2/3/2023

  Photo Manager Deluxe 17 error when trying to tag people
  When I select "tag people in photos" under edit/find similar photos, I get the message : Runtime Error!Program: ...(x86)\MAGIX\Photo Manager Deluxe\17\PhotoManager_dtx.exe abnormal program termination. When I click ok, I get the message, "You
• Movie Studio

  21 answers, most recent on 6/1/2023

  RE: MEP2021 and MMS2023 Crashing on Virtual Dub Plugin Load Attempt
  @AAProds Hi Al The ColorMill plugin behaves oddly in MMS 2023 - it is not detected in the folder location where it is, a manual search finds and inserts the effect into the video/image object and works, however it occassionally crashes the program
• Photostory

  2 answers, most recent on 3/20/2023

  RE: HostNotFoundError due to simplitec.com AutoUpdate
  @PJPycroft, @albeber Hi The error message is coming for the Magix Cloud Import feature it cannot be started, it is probably blocked by the PC's Antivirus program. You can uninstall the program which will appear in Apps, Installed Apps in the Windows
• Video Pro X

  27 answers, most recent on 11/18/2024

  RE: VPX Feedback Button - Features In Consideration/Planning - Comments
  @browj2 Hi John CB Feedback  - Development listThanks for confirming that there is nothing under development for both Photostory2025 and Movie Studio2025. I guess the Development of the "track order" option only pertains to VPX. Photostory and Movie
• Web Designer

  5 answers, most recent on 4/21/2023

  RE: 504 | jsonflders.php | 20230123:1833
  @Alessandro-Lino Hi This error usually occurs when the servers Online Catalog cannot respond to the request from the program. As I write the Online Catalog is online. John EBForum Moderator
• Music Maker

  17 answers, most recent on 4/29/2023

  RE: Music Maker 23 update 31.0.4.50
  @JOHN-IVE Hi This sounds like the VST scan has found an error - I have had this occur several times, the problem is you cannot see all the error message pane because it is hidden by the splash screen - you should be able to see the left/right edges
• Video Pro X

  8 answers, most recent on 5/1/2023

  Magix stopes with the error messaged: Error in Module OpenCL.dll
  Hi After changing the MB/i7-13700 (using W10a) I have reinstalled Magix Video Editor Pro 2023 including add-ons. At startup Magix requests registration, a confirmation Window opens and startup continues.However, before opening the project window it
• Movie Studio

  4 answers, most recent on 6/10/2023

  RE: [Closed] My activation code does not work.
  @Greg-Oberle Hi and welcome to the user to user forums. I'm afraid you should be a bit more precise with your information for us to help effectively but I'll have a guess. Which codec? If it is for HEVC then the Magix codec is for encoding
• SOUND FORGE

  2 answers, most recent on 2/1/2023

  RE: I'm getting Error Code -59
  @James-Drake Hi Error code -59 means the program folder may be damaged - see this support article for potential fixes. HTH John EBForum Moderator