johnebaker wrote on 8/26/2023, 1:09 AM


Hi and welcome to the forum.

There are many experienced users of the program here who can help with any issues you have or 'how to' questions..

See this topic in case of technical difficulties for what is required, before posting.

To help diagnose any issue(s) you are having providing some detailed information is essential, as we cannot see what is happening on your computer screen, ie:

  • What will not work, please be specific rather than a generalised comment.
  • Are you getting any error messages, if so then please quote them in full or provide screen shots.
  • Are the graphics card/integrated GPU drivers up to date?
  • In the case the issue is with video, a screen shot of the Program settings, Device options tab  would help.

Should you wish to post examples of your creations, there is a separate Media section of the forum specifically for this - the link is at the top of the page.


John EB
Forum Moderator

VPX 15, Movie Studio 2023, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 22H2 Professional 64bit on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB HDD (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 22H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.