• Video Pro X

  22 answers, most recent on 5/10/2025

  [Solved] Crash Log does not open
  Oddly, when I crash VPX and restart it, the Crash Log window pops up where you can view the log and/or send it to Magix Support. For some reason, clicking on the display button doesn't open anything. A crash log has been created, and I can find it
• Movie Studio

  2 answers, most recent on 2/14/2025

  [Solved] Adding a voice-over does not work
  When I press the red audio record button, the Movie Studio 2025 Platinum crashes with the error message "KERNELBASE.dll" with a string of addresses, etc. The program will input the recorded audio from the camera source but I cannot add any extra
• Movie Studio

  22 answers, most recent on 1/7/2026

  RE: Unable to capture audio during Screen Recording -Video Deluxe 2026 Plu
  @browj2 Hi John . . . . the middle button at the top of the new (relatively) Magix Capture app. I call it an app because it works as a standalone. . . . The ones at the bottom open the legacy features . . . . This has been the case since the first
• Movie Studio

  22 answers, most recent on 1/7/2026

  RE: Unable to capture audio during Screen Recording -Video Deluxe 2026 Plu
  @me_again Hi Andy, Yes, the middle button at the top of the new (relatively) Magix Capture app. I call it an app because it works as a standalone. Those buttons at the top are for this new app. The ones at the bottom open the legacy features. EDIT:
• Movie Studio

  6 answers, most recent on 6/8/2026

  RE: MAGIX Video deluxe 2026 Premium-problem
  @Kevin-Williams5715 Hi Assuming you mean the Preview monitor looks something like this: While holding old down the Ctrl key, double-click the left mouse button to reset to standard view. John EBForum Moderator
• Movie Studio

  6 answers, most recent on 4/24/2026

  RE: Movie effect settings ??
  @idd-2016 Hi When I read your post above I thought that would be a good idea, perhaps an active button to directly go to the Master Effects at the bottom right of the preview monitor, next to the Preview settings button:- Either way, the 'feature
• Video Pro X

  22 answers, most recent on 5/10/2025

  RE: [Solved] Crash Log does not open
  @Can-Dive, @browj2 Hi, It is absolutely correct that when you click on Display crash log the log file is not opened. As far as I know this button has not worked for a long time. You can get around this by not clicking on Send crash log... but going
• Audio Cleaning Lab

  22 answers, most recent on 8/3/2025

  RE: Webradio
  @dave-l Hmm, if you make a right click on the recording button in the transport control is the Internal Aux Jack selected there as an input?
• Audio Cleaning Lab

  5 answers, most recent on 6/12/2024

  RE: [Solved] Pausing recordings and closing files
  When about to record, click on settings at r/h side next to picture of record. This will open up a box which has record/pause/stop buttons and a sound recording level meter.   Use the pause button here.
• ACID

  One answer, on 3/14/2024

  RE: [Solved] Beatmapper Wizard
  Resolved. If I increase the height of the Clip Properties window then then Beatmapper Wizard button appears (facepalm).
• SOUND FORGE

  One answer, on 12/16/2025

  download free - coupon bundle soundpool bestseller bundle not working
  When I go to My products on producerplanet.com I cannot find a download button to download my soundpool bestseller bundle. I have supplied my voucher code and it is listed under My Products - but no way to download.
• ACID

  4 answers, most recent on 2/29/2024

  [Solved] vst plugins
  Hi, I apparently hit a wrong button and have no idea to now gain access to my track fx. The plugins are still engaged and working, but when I click on the track fx button, the chain box doesn't open, and I am unable to make necessary changes. Thank
• SOUND FORGE

  9 answers, most recent on 2/13/2025

  RE: How to set up Sound Forge Pro 17 (x64) to record audio?
  @Tomislav-Tomic Ok, now select the Audio device driver for the sound card you want to use in the Sound Forge Audio device settings, click on the Apply button to enable the driver. Then you can click on the buttons to configure the inputs and outputs.
• Samplitude

  4 answers, most recent on 1/27/2025

  RE: need help with configuring MIDI controller
  Thanks, that helped! The Record button works now, but for some reason the Play button still doesn't. But between the two of them I would rather have Record, so if this is as far as it gets then so be it.
• Movie Studio

  2 answers, most recent on 9/15/2024

  RE: [Solved] travel maps how to create a .mxgeo file
  @Jim_H, Hi, Simple, click on the diskette icon, third from the left of the menu. Or, when you click on the X button at the upper right to quit the program. It asks you if you want to save the project. Both will propose a path and
• Movie Studio

  6 answers, most recent on 12/4/2024

  RE: Custom Buttons on BluRay Menus Throw Errors on Menu Encode
  Sorry to say that suggesting I get out of print software and then not really addressing my post is not very helpful. I am in the midst of trying to hack my custom buttons into a copy of a default template since the very act of adding a button makes
• Movie Studio

  7 answers, most recent on 12/21/2024

  RE: How to add tracks
  @Dave-Eric Hi, Further to what Jeff indicated, you must have opened the dropdown and changed the Track height to Small. Click on the second button from the right - maximize - to get the buttons back on a track. Then open the dropdown and change the
• SOUND FORGE

  5 answers, most recent on 6/17/2025

  RE: [Solved] Short bursts of static
  @Pat-DeLaquil This could be caused by the Magix Low Latency ASIO driver (a rebranded, older version of ASIO4ALL). If you want to uninstall Magix Low Latency you can click on the Windows start button in the bottom left corner and type regedit. Then
• Music Maker

  One answer, on 10/3/2025

  RE: Premium Edition needs "VST Support" for 3rd party VST plugins
  @JustRaccoon Make sure you're connected to the Internet and logged into your customer account. If this doesn't help open the program settings and click on the button to clean up the in-app-store. This will delete the old cache.
• SOUND FORGE

  8 answers, most recent on 12/15/2025

  RE: [Solved] sound forge 17 wont open
  @Sarah-Lochridge Thanks! This line here makes me think that the Magix Low Latency audio driver (which is an old, rebranded version of the ASIO4ALL driver) is crashing. Faulting module name: mgxasio4_x64.dll If you want to uninstall Magix Low Latency
• SOUND FORGE

  11 answers, most recent on 4/14/2026

  RE: Welcome window keeps popping up on startup
  I tried it. Same problem. Is there something I can do to change the fact that when I go to options-shift/preferences/internal and go to Force Single Instance behavior tab and try to insert TRUE in the box, the 'apply' button does not highlight. It
• Music Maker

  16 answers, most recent on 1/12/2026

  RE: [Solved] Midi keyboard not playing live
  @Alex-Kirkwood Like mentioned before, you need to make sure that the Focusrite ASIO driver is selected in the Music Maker program settings.. If you click on the Advanced button next to the driver selection you'll open the Focusrite ASIO control
• Music Maker

  2 answers, most recent on 11/23/2024

  [Solved] I cannot log in to Magix Music Maker Store from Music Maker program
  When I open the Magix Music Maker (64-bit) program, I try to log in to the Music Store. Every time I click the login button, I get this message. RESTEASY003210: Could not find resource for full path:
• ACID

  One answer, on 3/14/2024

  [Solved] Beatmapper Wizard
  In Acid Pro 11, how do I re-beatmap an already beatmapped audio track? Another forum post mentions: Open the Clip Properties window for a Beatmapped track switch to the Stretch tab click the Beatmapper Wizard button For example here is a track I