• Movie Studio

  14 answers, most recent on 10/29/2024

  RE: MEP 2023 | 2 video files (in 1-day) have been exported with corruption
  I did open a support-ticket with Magix (4-days ago now), about this issue.As if the fault is simply with my version of the software, I would like them to provide me with an alternative activation-code, so I could try a different version of this same
• SOUND FORGE

  One answer, on 5/18/2024

  Waves Plugins
  Hi, Long time Sound Forge (SF) user and just upgraded to what-I-believe is the latest version (17.0.2). My licensed Waves plugins now crash SF - not sure why, just need help please - I'm in a session and cannot get any of them to load. They ARE in
• Movie Studio

  31 answers, most recent on 4/3/2024

  RE: MEP 2022 freezes for 10-seconds everytime | 30-seconds after startup!!
  I have just tried deleting the ''Store Cache'' via public documents, cleared my entire computer's cache afterwards too, restarted MEP 3x, but each time this fault still occurs. :/
• Music Maker

  12 answers, most recent on 1/30/2024

  RE: unable to start program as it insists I have already registered and wi
  Thanks my fault I thought I was onto support.Thank you for removing the details.
• Samplitude

  7 answers, most recent on 4/17/2024

  RE: Wont start
  Hi all. Does anybody know what this means ? This fault shows up when I try to play a file ??
• SOUND FORGE

  7 answers, most recent on 12/11/2023

  RE: RX Plugins Crash Sound Forge
  i updated to 23H2 and still it persists/   Tried win 7 compat and same thing. here is the Problem Detail: Problem Description   Application Name:    SOUND FORGE Pro 17   Application Version: 17.0.2.109 x64   Problem:             Unmanaged Exception
• Movie Studio

  27 answers, most recent on 11/18/2024

  RE: Where'd the track options go?
  Hi, @Windows-user6314  I used to use Vegas Movie Studio 15, then I updated to version 17 until they discontinued it. To this day, some say that it's Vegas' fault (Creative) and others say it's Magix's fault. I understand that it doesn't matter
• ACID

  19 answers, most recent on 1/21/2026

  RE: WAVES VST Plug-in inssue
  I was wrong. I was completely wrong. My apologies to SP and emmrecs, but the problem is now 100% Acid Pro's fault. SP mentioned above, "...Acid hasn't been updated for many years so there are compatibility issues with newer plugins...." and he hit
• Photostory

  9 answers, most recent on 12/29/2023

  RE: [Solved] Travel Maps version 5.0.0.500 crashes
  Hi there Red face on my part. I belatedly thought to try importing a different JPEG and PNG into the new version of Travel Maps and it loads and works without issue. So the problem seems to be with the JPEG/PNG file I was using. I didn't think to
• Movie Studio

  34 answers, most recent on 11/26/2025

  RE: MP4 audio going out of sync
  @ron-griswold If you could give the exact specs of this a very "bare system fully updated" That may prove to be extremely useful. Never confuse the ability to play a file back successfully on any given machine with the ability to edit it. They are
• Movie Studio

  48 answers, most recent on 9/29/2025

  RE: Weird issue with using Smart Copy/Smart Render in MEP 2019 Premium
  @AAProds Hi Al I currently don't have access to those files at the moment, my PC is offline for a few days. Will let you know as soon I can put something together for you. @jak.willis Hi Jak The full error message I believe
• Movie Studio

  9 answers, most recent on 10/10/2024

  RE: YouTube Shorts Help
  You're not to blame, AA, I genuinely appreciate that you took the time to explain. As CubeAce pointed out, it's my fault moreso for jumping the gun. Had I systematically gone through your steps, as he also pointed out, I would have hit that same
• Photostory

  21 answers, most recent on 11/14/2024

  RE: New instal freezing at splash screen
  @Alan-Workman Welcome to the Magix users forums! I'm sorry your first experience with the software was not good at all. To help us to help you to diagnose the problem can you first give the full name of your CPU please? Then, can you follow this
• Movie Studio

  43 answers, most recent on 7/18/2024

  RE: Can not trim or delete portions of audio
  @Eric-Elliott Hi, your injury & poor eyesight are understood & respected by everyone but can I ask, your comments on here are articulate & your grammar is hard to fault, so if your eyesight is that bad how do you write on this forum
• Movie Studio

  10 answers, most recent on 1/29/2024

  RE: Movie Studio 2024 Platinum won't run - crashes and clears.
  Windows 11, I don't know it is 2024 Platinum,   SourceMAGIX Video deluxe Plus SummaryStopped working Date‎1/‎25/‎2024 11:45 PM StatusReport sent DescriptionFaulting Application Path:    C:\Program Files\MAGIX\Movie Studio 2024
• Samplitude

  7 answers, most recent on 2/11/2024

  RE: setting up focusrite scarlett slo and samplitude pro8
  All is now working . Thankyou for your advice in the replies . It is good that you confirmed that my fault diagnosing process was the appropriate one . In the end it turned out to be the way the Focusrite was interacting with the pc rather than a
• Video Pro X

  One answer, on 11/14/2023

  [Closed] My Magix Vegas Pro v15 will no longer start on my computer
  My Magix Vegas Pro v15 will no longer start on my computer. I did not use it for about a year. This is the problem detal. roblem Description   Application Name:    VEGAS Pro   Application Version: Version 15.0 (Build 416)   Problem:            
• Photostory

  16 answers, most recent on 10/17/2024

  RE: How to add an intro/outro
  Hi John, Thanks again for your assistance. Firstly, yes it is Camper RV I'm trying to use. I'm beginning to think there is a fault somewhere though. I've taken a screenshot for you to have a look at and its nothing like yours. I'm just flummoxed as
• Sequoia

  5 answers, most recent on 8/27/2025

  Codemeter
  Hi- I own a copy of Magix Sequoia 12 but have misplaced the dongle. It is likely in storage. I still have the install discs and license code, book, etc. I’m registered with Magix. I’ve also reached out to Magix for support (they had offered this
• Music Maker

  10 answers, most recent on 12/20/2023

  RE: Good-Bye Cruel World I'm Leaving You Today
  used the program as always. (meaning i push it's limits sometimes for all at once process)but got crash  SourceMAGIX Music Maker SummaryStopped working Date‎12/‎20/‎2023 3:39 AM StatusReport sent DescriptionFaulting Application Path:    C:\Program
• SOUND FORGE

  77 answers, most recent on 2/4/2026

  RE: SFPro continually crashes - versions 14-18
  @SteveMTNO Hmm, looks like it simply crashes in Sound Forge. The comments I found on Google on the topic of Fault Module Name: StackHash aren't really helpful. For some it was solved by running the app in compatibility mode, for some by disabling
• SOUND FORGE

  9 answers, most recent on 12/12/2023

  RE: [Closed] Why does Sound Forge Audio Studio 16 keep crashing on my computer? X64
  Now all of the sudden my soundforge16 crashes and closes randomly while editing. I have to open it's "temp files" to keep working but sometimes work is lost. VERY ANNOYING! What could it be? I uninstalled and RE installed and the only thing I can
• Movie Studio

  17 answers, most recent on 4/7/2024

  RE: error exporting any MVP projects to video (like AV1 etc)
  @me_again Thanks Andy. It looks like I'm going to have to go for the upgrade to find out for myself. @M-Coenen Glad you have it sorted. For future problems that you might enquire about could you put your complete computer specs in your
• Photostory

  9 answers, most recent on 2/3/2026

  RE: Magix Travel Maps - OpenStreetMap issue
  Update to previous post. I sent a request to technical support and received the following automated response: Dear Customer, I am an AI support agent for MAGIX, and I am responding to your inquiry based on our knowledge base. The issue you are