• Off topic

  8 answers, most recent on 10/17/2025

  RE: serial number at purchase
  @Dav-Ciz Go to your Magix account https://www.magix.com/us/support/my-service-center/ Under My Products look for your Sound Forge18 where you should find the serial number (activation number).
• ACID

  4 answers, most recent on 12/10/2025

  RE: ACID Pro Bundle with Melodyne
  @Paul-Young3484 The product will be listed in the Celemony customer account because it isn't a Magix product. Of course, you first need a serial number of Melodyne to begin with, before you can register it. I would recommend you contact the parent
• Web Designer

  One answer, on 3/20/2026

  RE: Magix Web designer Premium Upgrade
  @Ria-Werven This software is no longer published by Magix. You need to subscribe at Xara.com to get the newest version. They have a 30% off discount code on their website for Magix customers if you subscribe to Xara Web Designer 2026. That's all.
• SOUND FORGE

  3 answers, most recent on 7/2/2025

  RE: [Solved] How to transfer to a new lap top
  You need to have a Sound Forge 9 Audio Studio installation file to install on another PC. If it was registered with Sony when you initially get it, log into the Magix Service Center> My Products to download. SF-9 AS is also available to download
• SOUND FORGE

  10 answers, most recent on 12/5/2025

  RE: Error Code 24. Just bought and installed.
  @Ben-Brunsson Have you checked whether the software is already listed in your customer account at Magix.com under 'My Products'?
• ACID

  7 answers, most recent on 4/1/2026

  RE: remotely support me sort out acid 11 issues
  No, the plan is to release it straight away ACID PRO 2026 (by Boris)First off = it’s the same interface as Magix’sBut with quite a few bugs fixed 😬 just like they did with SoundForge & Vegas And over the course of the year they’ll be working on
• Other products

  2 answers, most recent on 11/19/2025

  RE: [Solved] I want to download Independence Free but get taken to the wrong page
  @Christopher-Burke You have Windows, correct? Magix sold some apps to Boris FX, for example Samplitude, but they didn't sell Independence to them. So it's odd they redirect the link to Boris FX. Maybe a mistake from the Website editor. But the
• ACID

  2 answers, most recent on 1/4/2026

  RE: Where can I get samples?
  @alexavil There are many different places. Magix own platform is called https://producerplanet.com/us/audio/ Please be aware, the Loops Unlimited subscription only works with Music Maker, not with Acid Humble Bundle also offers multiple times per
• Video Pro X

  One answer, on 4/11/2026

  RE: [Closed] licence magix vegas 21 ne fonctionne plus hors ligne
  @CP-CAENIFS Hello CP, BorisFX has recently acquired the Vegas products from Magix. I suggest you post your enquiry on the Boris Vegas forum here: https://forum.borisfx.com/c/vegas-pro/55
• SOUND FORGE

  One answer, on 1/6/2026

  RE: Temporary block access
  @JoaoTome Magix support e-mail address is infoservice@magix.net but for some months now they barely respond at all. You could also try the e-mail address of the parent company office@rmep.com or office@rmep.li
• SOUND FORGE

  31 answers, most recent on 4/17/2026

  RE: Sound Forge alternatives
  would this be possible to share the installer for SF15? Hi @Olec, If you do not have a SF-15 activation serial code (and the paired email address), you would not be able to use it. If you do have the code, you can download the installer from the
• Other products

  32 answers, most recent on 5/30/2026

  RE: HOW TO CONTACT SUPPORT VIA EMAIL OR PHONE PLEASE
  @rose-h Welcome to the Magix user to user forums, so not any contact for Magix staff, and there is no phone number either, sorry. I believe the last version of Sound Forge Audio Studio was version 17, but this seems to not be available direct from
• Movie Studio

  2 answers, most recent on 9/13/2025

  RE: [Closed] Can't registration Move Studio Platinum 13
  It's the same answer for any Magix product - go to your Magix account https://www.magix.com/us/support/my-service-center/. Under My Products find your VMSP13 and deactivate existing activations. You should then be able to install but make sure you
• Music Maker

  10 answers, most recent on 3/22/2026

  RE: I need to get a refund processed but Magix support keeps bouncing it
  @peter1968 I suggest you contact infoservice@magix.net or shop@magix.net and if this doesn't help contact the parent company at offic​e​​​​​​@rmep.li or off​ice​​​​​​@rmep.com. Thank you, I'll try it
• Video Pro X

  4 answers, most recent on 5/20/2025

  [Solved] Reset Media Pool Import Display to Default Settings
  VPX 16. Newbie question... I clicked on the Tree View icon in the Import tab and navigated to the highest level in the Tree, which is 'Workspace", which displays all the Drive letters available to view under it. How to I return to the default view
• SOUND FORGE

  10 answers, most recent on 12/5/2025

  RE: Error Code 24. Just bought and installed.
  @Les-Wilkins Sadly, we don't know how to get a response from Magix support. I'm waiting for six weeks for a response. It looks like there is no longer any support staff active at Magix. I haven't tried to contact some higher-ups. Current CEO of
• SOUND FORGE

  One answer, on 4/10/2026

  RE: Serial
  @loyd-d I don't understand your request. Is English your native language? If not, simply write in your native language and I will use a translator. Besides that, serial numbers for Magix products are listed in your order confirmation e-mail or, in
• Movie Studio

  13 answers, most recent on 3/21/2026

  RE: MAGIX Video deluxe 2026 Premium - time line list
  What I get from all this is that VDLX manual needs a good shakedown to remove relations to VPX. OR.... much better if Magix will open the EDL export option in VDLX2026 in the comming update.
• SOUND FORGE

  One answer, on 6/5/2026

  RE: Which package should I get when buying the Sound Force 18?
  Hi @Ege-Hfo, If you are referring to the BorixFX packages, Vegas Pro 'Plus' and 'Ultimate' include Sound Forge 2026. Otherwise, when purchased singularly BorisFX Sound Forge 2026 Plus includes, Melodyne Essentials. Vandal, VariVerb and 3D Reverb. It
• Rescue Your Videotapes!

  3 answers, most recent on 12/30/2025

  RE: [Solved] MxDownloadManager.exe crashes when trying to download Version 7
  @JudgeHawk It's no longer working. You could contact customer support at infoservice@magix.net and ask them for the installer, but I assume that they won't answer or simply say it's out of support because it's an old software from 2013. I also don't
• Movie Studio

  70 answers, most recent on 9/19/2025

  RE: Reasonably affordable graphics card for Magix Movie Edit Pro Plus
  It is Magix Video Deluxe, the latest version of MEP. Download the trial version and see how that goes.
• SOUND FORGE

  31 answers, most recent on 4/17/2026

  RE: Sound Forge alternatives
  @David-Rees Magix support was usually good until they were sold to new owners at the beginning of 2025. In summer 2025 they introduced their AI bot customer support and over the last three months they basically stopped answering support tickets.
• Movie Studio

  8 answers, most recent on 4/10/2026

  RE: -14 error
  @lighthope Please read https://www.magix.info/us/support/?question=395974&title=what-should-i-do-if-error-code--14-appears-when-activating-the-program and follow the advice given there in order to resolve the problem. (It seems you are entering
• Movie Studio

  5 answers, most recent on 6/26/2025

  RE: Video deluxe 2026 Ultimate - ProDad add ons licence
  Hi SP. On which webpage does it show that description.Here are the 2 webpages that I have looked