Search the MAGIX Community for tutorials, questions and solutions as well as for forum members

@Rick-Dailey I have already discovered that Magix does not provide an address, a phone number, support, or anything for customers. This is terrible! What are you taking about? Click on the SUPPORT link at the top of this page, select Sound Forge

SOUND FORGE

16 answers, most recent on 2/23/2025

RE: Sound Forge Pro 18 REFUSES TO INSTAL!

This is a new computer with up-to-date Window 11. Nothing is wrong with it. The only reason I posted here is because I am a new member with my first purchase and Magix REFUSES TO SUPPORT CUSTOMERS and tells them to post here. I have already

Movie Studio

17 answers, most recent on 6/29/2024

RE: Can't re-install Magix Movie Studio

Okay, I will try that. If this doesn't work I am going to need someone on the phone to assist me.

Movie Studio

5 answers, most recent on 11/21/2024

can't get the offer of discounted Movie Studio upgrade, at $19.99

I have Movie Studio HD Platinum, 11. Windows 11 I tried to create an account, tried as if existing account and even guest login. Phone number said no more life support. Email address removed by Moderator

Video Pro X

13 answers, most recent on 6/19/2025

RE: plugin NewBlue Infinite Looks

None of the plugins that came with the Premium version of Video Pro X 16 are working for me. I doubt I’ll ever be able to use them – so I’ve decided I won’t buy any Magix product again.Based on my experience, not a single Magix product comes without

Rescue Your Videotapes!

11 answers, most recent on 4/29/2026

RE: Order send and paid, no response

Hi, thanks for your response. Here is what I did. I indeed checked my spam folder daily, and no emails from magix. I indeed sent an email to Sales@magix.net which automatically generates an AI email back. I forwarded the automatic AI generated email

ACID

3 answers, most recent on 1/1/2026

RE: Missing ExpressFX Reverb DLL in ACID Pro 8.0.12 on Windows 11 Home

Thanks for your reply Jeff. Apologies for the parallel post. My previous post appeared to be a dead end, so I decided to try a different tack to get the specific file I need. As for support, I did 'reply to the reply' as prompted by the AI bot, but

Audio Cleaning Lab

22 answers, most recent on 8/3/2025

RE: Webradio

@dave-l Windows security is very likely blocking Sound Forge from recording. Try this: https://support.microsoft.com/en-us/windows/turn-on-app-permissions-for-your-microphone-in-windows-94991183-f69d-b4cf-4679-c98ca45f577a phoned a mate it seems

Movie Studio

13 answers, most recent on 3/21/2026

MAGIX Video deluxe 2026 Premium - time line list

can anyone simplify this i take video from my 4k video camera and also my 4k phone i then mix and match to make my holiday movie on timeline i was working on the time line and i noticed for some reason had a dump of clips twice so i visually removed

SOUND FORGE

16 answers, most recent on 2/23/2025

RE: Sound Forge Pro 18 REFUSES TO INSTAL!

Requesting a support ticket is a bit confusing @Rick-Dailey , these instructions may helphttps://www.magix.info/us/forum/sound-forge-display-font--1264650/#ca1822142 Magix does not offer phone support.. As @SP. stated, this is a user group. The

Other products

32 answers, most recent on 5/30/2026

RE: HOW TO CONTACT SUPPORT VIA EMAIL OR PHONE PLEASE

@rose-h Welcome to the Magix user to user forums, so not any contact for Magix staff, and there is no phone number either, sorry. I believe the last version of Sound Forge Audio Studio was version 17, but this seems to not be available direct from

Other products

5 answers, most recent on 11/3/2024

RE: Human voice

@james-s7048 Hi James, It doesn't matter which Magix video program you are currently working with. You could record your own voice-over with your phone or tablet, for example, which you can then place as a WAV / MP3 file under your video. HTHRob

Movie Studio

31 answers, most recent on 6/27/2024

RE: Where did my audio go?

@Eric-Elliott I can't do talk overs, I can't write down what I'm going to say either & I need to be watching what is on screen, So I watch the video on screen & use my phone camera to record my voice, I then add just the audio from the phone

Movie Studio

35 answers, most recent on 11/12/2024

RE: What Apple format: Apple ProRes or HEVC codecs can Movie Studio run?

@Tusk Depending on the phone, Android based phones can use external microphones to improve audio quality in video footage. There are various blogs on the subject such as the one here. However, if it's the audio that is the main concern why use the

SOUND FORGE

7 answers, most recent on 11/10/2024

RE: Audio Input issues

If you need to use the laptop's (unbalanced) analog mic input, many laptops (and smart phones) use a 3.5mm TRRS (tip-ring-ring-sleeve) four conductor jack. As I recall, ring #2 and the sleeve terminals are for input. Mic adapter plugs can be

Movie Studio

16 answers, most recent on 2/25/2025

RE: ProRes422 question

@johnebaker Hi. I was assuming (bad move), that we were dealing with a higher resolution, eg 4K UHD progressive video format. I wasn't really thinking of a resolution, if you're ref to my screengrab of ShutterEncoder, the 9:16 was just an example

Movie Studio

89 answers, most recent on 5/5/2025

RE: Upon importing my photos, they turn to black and white or all black

@johnebaker Hi John. I had guessed as much although the last block in Gid's original large image was a different size. 5112 by 364 px But like I said. It's Apple up to their old 'keep everything on the same OS' bull. Not that Microsoft are much

Video Pro X

4 answers, most recent on 5/23/2024

RE: [Solved] Purchased Magix Store audio (ogg) files not found

@now37 Hi, The Store checks back with Magix to see if you have purchased the song. When you first load VPX, it takes a while to connect. You can see this by starting VPX with a new project and going immediately to the Audio tab. It won't be

Video Pro X

One answer, on 7/25/2024

RE: Aspect Ratio

@Liam-Roberts Hi See this tutorial. HTH John EBForum Moderator

Audio Cleaning Lab

One answer, on 8/15/2024

[Closed] Removing breathing sounds from video

Hello. I have edited video for a while but have never really done much audio editing. I have a video that was shot on a phone and, while others are talking, the person holding the phone was breathing so loud that you can clearly hear it while the

Movie Studio

47 answers, most recent on 6/12/2023

[Solved] extreme aliasing

Hello. I just tried to compile a video using raw material from my 4k Xiaomi phone. Magix movie editor shreds the video and there is horrible aliasing. Never had this problem before. The video clips play fine on both the phone and the computer using

Movie Studio

3 answers, most recent on 6/10/2025

RE: working w/media from various sources and choosing frame rates

@Iris-Willis Hi, I'd decide on the export choice & then set the project to that. It's a complicated matter so I just choose 30fps for mine. Your phone prob creates variable frame rate videos as my phone does but my GoPro 11 creates constant

Video Pro X

7 answers, most recent on 8/21/2025

RE: Import boosted video from Pixel-phone gives error

@GerritOut Hi . . . . not able to import a so-call 'boosted' video from my Pixel-10 phone . . . . Magix-pro 16 . . . error "MXMPEG2 Error 0110: no media decoder found . . . Do you mean Magix Video Pro X 16 ? The error message means there is no