• Off topic

  160 answers, most recent one hour ago

  RE: Magix support has not responded to support tickets for months
  @Steve-Jones3743 Hi The email address I gave @Gr8fuldan was, and AFAIK, still is not an AI bot, and was/is the customer service contact address, not Support. How long a response will take is an unknown at this time., with all the changes last
• Sequoia

  20 answers, most recent on 3/17/2025

  [Solved] Sequoia 17 Customer Service
  I have a ticket open with customer service and have not had a response back in days on helping me to resolve my issue.
• SOUND FORGE

  4 answers, most recent on 3/21/2025

  RE: License check
  Try going to the 'Magix Service Center> My Products'. Find the SFP-18 entry and select 'Details'. Then remove the device. Open SFP-18 and reactivate with your activation serial and your Service Center/My Products log-in email address.btw, welcome
• SOUND FORGE

  8 answers, most recent on 2/28/2026

  RE: Sampler tool not working in SF 18
  Hi, I try to contact tecnical service three times, explain this problem and only a robot answer with no solutions. Support from Magix doesn't exist. Bad idea buy software form Magix.  
• Movie Studio

  9 answers, most recent on 7/31/2025

  [Solved] How long does it take for customer support to respond?
  Greetings. On July 12, I opened a ticket with customer service because I am having problems activating the Boris FX BCC Chroma Key Studio plugin, but after 18 days I have not received any response, only an email with the ticket number. On the 23rd,
• Audio Cleaning Lab

  3 answers, most recent on 8/8/2024

  RE: [Solved] Can't start free trial, installer just links to dead URL
  @dave-b3271 Hello welcome See here and login with the same credentials, then go to product registration. Stephen Forum Moderator
• Music Maker

  2 answers, most recent on 5/12/2026

  Incorrect package sent after payment
  Like so many others here, I paid for musicmaker Ultimate 2026 and have been only given the half priced platinum version despite 5 tickets I have raised and still zero response! There is no tel number I can find for customer service and it seems the
• SOUND FORGE

  16 answers, most recent on 2/23/2025

  RE: Sound Forge Pro 18 REFUSES TO INSTAL!
  You can try emailing Magix customer service at: infoservice@magix.net
• SOUND FORGE

  4 answers, most recent on 10/30/2024

  RE: [Solved] SF 17 AS does not open after installation
  @whatUneed Try the following: I think the DLL file can be found in the directory C:\Program Flies\Common Files\MAGIX Services\System\ Rename the file to something different, restart the computer (please select the Restart option and not the Shut
• Music Maker

  7 answers, most recent on 3/29/2026

  RE: Loops unlimited will not load
  @S-S6754 Hi There was an outage with one of the Magix cloud providers which was causing this issue, see this notification from Magix. Check again, it is now working for me at the time of this comment. John EBForum Moderator
• Movie Studio

  4 answers, most recent on 10/29/2025

  RE: Magix HUB
  Hey guys, no folder must be deleted fortunately... you need to go to the following page and follow the steps under Hub Services: https://www.magix.com/ch/foto-grafik/photostory/benutzerhandbuch/magixhub/ it worked for me. cheers GTF
• Movie Studio

  13 answers, most recent on 12/31/2024

  [Solved] Cannot Install Movie Studio 2025 Platinum: Error-1
  I was moving the software to a new machine, so I logged into my account and deactivated the license on the old machine. When installing on the new machine (Win 11 Enterprise 24H2), it fails consistently with Error-1. Here's what I have done thus far
• Movie Studio

  12 answers, most recent on 11/15/2025

  RE: [Solved] Speech to text
  @JRH Hi, You'd think they'd include a few free minutes with the download to get you started and tell you you need to buy more and provide a link. I don't understand. All 3 versions of VDL2026 have TTS characters and STT time included. The minimum is
• Movie Studio

  8 answers, most recent on 4/10/2026

  RE: -14 error
  @lighthope Please read https://www.magix.info/us/support/?question=395974&title=what-should-i-do-if-error-code--14-appears-when-activating-the-program and follow the advice given there in order to resolve the problem. (It seems you are entering
• Movie Studio

  8 answers, most recent on 3/13/2026

  RE: [Solved] I have Video Deluxe Plus (2026) :: But ProDAD Hide V2 not included??
  @Apollo89x Hi, Magix as a company have basically tried to mislead/fool people by renaming the basic version as "Plus" | Wheras that used to be the mdi-range level in previous versions. No, nothing is misleading at all. Magix dropped the "Basic"
• Web Designer

  34 answers, most recent on 8/1/2025

  RE: Publishing to OVH Cloud
  The transfer from Magix to OVH was supposed to be simple but in reality far more knowledge of the technical language and use of the complex settings is required. Even the guides are complicated - trying to follow in split screen and input. I was
• SOUND FORGE

  One answer, on 3/4/2025

  RE: Impulse Files again
  Hi @kylee-m, Go to the 'Magix Download Center' with your SFP-13 serial or log-in to 'Magix Service Center> My Products', find your SFP-13 or other SFP and download, Open the soundforgepro13_dim install manager file and check-mark the AC Impulse
• MAGIX

  10 answers, most recent on 3/30/2026

  RE: Service Status: Loops Unlimited #Solved
  Apparently Magix Music Maker continues to have constant issues. It also makes me wonder why the problem like the one below persist. I have found no forum responses, no direct solution. - Why do these problems continue persist?- What is specifically
• Movie Edit Now

  5 answers, most recent on 3/28/2026

  Video Deluxe 2026 Premium - Activating the AC3 5.1 Codec and Other Opt
  Hello, some time ago I purchased this program, but it doesn't allow me to export Dolby Digital 5.1 audio from 6 independent WAV files. There simply isn't an option to export a file with this track during export. I think I need to activate it
• Movie Studio

  12 answers, most recent on 11/15/2025

  RE: Speech to text
  @JRH Hi Thanks for the heads-up - that is not obvious, I had to search for the Hub AI and Stock media and Cloud storage features top-up page. For other users the top up page is here. John EB
• Music Maker

  7 answers, most recent on 7/24/2025

  RE: Installing Music Maker
  Hi, I have also been trying to download Music Maker Premium 2021 having changed PC's but the download in my service centre account is the 64bit free version and it does not recognize my serial number. Can anyone help me with this?
• SOUND FORGE

  2 answers, most recent on 4/27/2026

  RE: From Sound Forge Audio Studio 10 to 13
  Hi @Rosalie, the legacy UI for all versions of Sound Forge Pro and Audio Studio is basically the same... aside from SF Audio Studio 12, which was a one-off unique build (pros and cons). All the Magix versions have dark and light color options in the
• SOUND FORGE

  7 answers, most recent on 1/5/2025

  RE: Renew the Update Service
  This thread is the top result in Google if you search “sound forge update service”. None of the replies were helpful for me and the bug still exists in 2025. I prevented the popup by navigating to C:\Program Files\SOUND FORGE\SOUND FORGE Audio
• ACID

  13 answers, most recent on 12/31/2024

  RE: My Acid 11 Error code 14
  @Gunter-Bubleit Enter your serial number here and you'll get the correct installer: https://www.magix.com/int/support/my-service-center/product-downloads/ Be aware there are likely multiple serial numbers in your order confirmation e-mail. Read it