• Music Maker

  6 answers, most recent on 9/16/2024

  [Solved] Bilateral music
  Has anyone tried bilateral music using MusicMaker? I haven't tried it yet, but am thinking in my mind how would that be possible to do?   Anyone tried this and if possible, give tips on how to create it? It may be so simple that I am overthinking
• Rescue Your Videotapes!

  3 answers, most recent on 12/30/2025

  RE: [Solved] MxDownloadManager.exe crashes when trying to download Version 7
  @JudgeHawk It's no longer working. You could contact customer support at infoservice@magix.net and ask them for the installer, but I assume that they won't answer or simply say it's out of support because it's an old software from 2013. I also don't
• Movie Studio

  One answer, on 9/4/2025

  RE: [Solved] Does exporting video as "Streamable" reduce it's quality in any way??
  @Apollo89x Hi . . . . Does exporting video as "Streamable" reduce it's quality in any way? . . . . would ticking the "Streamable" box change anything No and yes, respectively. Making a file streamable means important pieces of information are put
• Off topic

  160 answers, most recent Yesterday

  RE: Magix support has not responded to support tickets for months
  Alex G That is my point;- you are looking elsewhere for a different product , (sales) I am only thinking of buying it as full video program not as a subscription. and i cannot make my mind up
• Movie Studio

  4 answers, most recent on 1/22/2026

  RE: Terrible website
  @Reyfox Could this issue with PayPal be related to this POST? Almost certainly, I think. Hopefully, @Jiayi-Xu will read that linked post. Jeff
• Music Maker

  3 answers, most recent on 9/18/2025

  RE: Loop preview disappears
  I think changing the settings from stereo to mono worked for me. What a weird bug. Thanks for the fast replies!
• Music Maker

  3 answers, most recent on 2/1/2026

  Content MMM2026
  Can someone please let me know what I exactly get if I buy an update for Music Maker? I have MMM2025 Premium and I am thinking about getting MMM2026 Premium. Thank you.
• Movie Studio

  7 answers, most recent on 9/4/2025

  RE: Video playback stutters
  @Frederik-deRoo Version number: 16.0.4.124 (UDP3) Format                                   : HEVC I strongly suspect these two lines from your supplied data are the key! The latest version of VdL is 25, so your version is some 9 releases older.
• Samplitude

  5 answers, most recent on 6/11/2024

  RE: [Solved] Auto monitor selected track
  I think I made it @SP. Your answer gave me an idea. By doble clicking the monitor botton, I'm able to switch on monitoring on that track and disable the others. At least in Pro X7.Thanks for your effort in investigating further
• SOUND FORGE

  One answer, on 4/10/2026

  Serial
  About the map to a product code or product key code a product key that comes I think it was online and the 7:15 up come with it it keeps asking me for eight serial number where do I find the serial number for
• SOUND FORGE

  8 answers, most recent on 12/15/2025

  RE: [Solved] sound forge 17 wont open
  @Sarah-Lochridge Thanks! This line here makes me think that the Magix Low Latency audio driver (which is an old, rebranded version of the ASIO4ALL driver) is crashing. Faulting module name: mgxasio4_x64.dll If you want to uninstall Magix Low Latency
• SOUND FORGE

  7 answers, most recent on 3/5/2025

  RE: [Solved] Channel Converter Presets not recognized after Windows 10 reinstall
  @GiorgioV Ok, you might be able to manually add them to the registry. For example, create a new channel converter preset under the same sfp file name you used in the past and save it. This should create a new preset entry in the registry that points
• Samplitude

  7 answers, most recent on 11/18/2024

  RE: [Solved] Samplitude just stopped freezing volume automation and effects plugins
  Thank you everyone for your help. I really appreciate it your efforts to assist. It turns out it was user error. My fingers thought they had "memorized the steps" for freezing a track but I advertently started using CRTL+ALT+F instead (which only
• Music Maker

  10 answers, most recent on 3/22/2026

  RE: I need to get a refund processed but Magix support keeps bouncing it
  @peter1968 It is highly unlikely, I think, that you will receive any sort of reply until at least next week, i.e., after the New Year holiday. JeffForum Moderator
• SOUND FORGE

  18 answers, most recent on 11/9/2025

  RE: Support Is Non-Existant
  @Mark_Stevenson I think this might also depend on when you created the tickets. Magix has new owners since the beginning of this year and they decided to do things differently. So they introduced an AI bot to answer support questions and filter out
• Movie Studio

  22 answers, most recent on 8/13/2025

  RE: Support and TICKETS
  @emmrecs Hi Jeff, I think Jürgen meant NVIDIA GeForce GTX 1660 Super, not NVidia GTX 1600 Super? I don't think it was ever released. You're right about the language. Did you let him know via private message? Best wishes, Rob
• SOUND FORGE

  5 answers, most recent on 6/26/2025

  RE: Hammer Plugin
  @rraud I think this can be bought in the Music Maker in-app-store.
• Movie Studio

  15 answers, most recent on 10/7/2024

  RE: [Solved] MEP 16 Pro Plus - Compatibility With Discounted Package 'AI Plug In's
  @CarpentersMate Hi, I highly doubt that you could get these plugins to work with MEP16 or even 2016 (they are not the same - you should always specify which one). The AI plugins are OFX. I don't know when MEP got OFX capability, but I think that it
• ACID

  8 answers, most recent on 2/27/2026

  RE: Acid Music Studio 11, Auto update failure.
  @stuart-cassie Used the Microsoft installer to remove Visual Studio. What does this mean? You go into Windows Apps and simply select to uninstall the Redistributables (I think it's version 2013). I'm not sure what you're doing here.
• SOUND FORGE

  8 answers, most recent on 2/4/2026

  RE: Sound forge pro 18_plugin chain issue
  Yes, this makes the plugin chainer unusable for me.I'm using Sound Forge since the early Sonic Foundry days, but i thinking of leaving back SF.There are so many things that used to work perfectly well that no longer work today...
• Off topic

  160 answers, most recent Yesterday

  RE: Magix support has not responded to support tickets for months
  @SP.  It's the same problem that you can't tag him. I think that may no longer be the case. In the post from @David-Stromski which @johnebaker has hidden the tag for Tom is visible and "active". JeffForum Moderator
• Movie Studio

  22 answers, most recent on 4/9/2026

  RE: MS re-names every new import to the name of the last saved project!
  @Apollo89x Since, a), no-one else has ever (to my knowledge) reported this problem before, and b) you have now uninstalled and reinstalled your software but the problem has now returned (having originally disappeared following the reinstallation), I
• SOUND FORGE

  13 answers, most recent on 12/23/2025

  [Solved] Sound Forge Pro 18 - can't change bit depth to 32
  I am using the latest Sound Forge 18 Pro on (18.0.0 build 21) Windows 11Whenever I take a wav file and try to set the bit depth to 32 (or 32 float) with the Pow-R dialog, the file gets messed up (all audio jumps to 100% volume).  If I look in the
• Music Maker

  2 answers, most recent on 10/6/2024

  RE: [Solved] How to add MORE file manager shortcut locations?
  @Film.Maker It might help to create some symlinks on your C drive. For example, open the command prompt and enter mklink /J "C:\Users\Public\Documents\Soundpools\NameOfMySoundpoolFolder1" "E:\Path\to\Soundpool\Folder1\" This will create the junction