Search the MAGIX Community for tutorials, questions and solutions as well as for forum members

Movie Studio
5 answers, most recent on 6/13/2025
RE: [Closed] Import MP4 problems

Thanks Ray. I understand why I have been asked for further details, but what I find annoying is that I tried before I paid (on win 11) it worked just as my previous version did, but once paid it will not work, I also note that if I download it again

Movie Studio
4 answers, most recent on 12/24/2022
RE: [Solved] Importing video clips

@William-Potter Hi William and welcome to the user to user support forums. First try changing the program settings in the device section for Import, Processing, and export all to CPU. Unfortunately your graphics card does not support Direct X 11.1

Movie Studio
One answer, on 11/30/2025
[Closed] The new registration of my Movie Studio Platinum 12 does not work

The new registration of my old "Movie Studio Platinum 12" (BOX version /CD/ purchased in 2013) does not work. I made it after the reinstalling of OS Windows. Specifically after the new installing of Movie Studio Platinum 12 (freshly downloaded from

Samplitude
2 answers, most recent on 5/14/2023
[Solved] Samplitude won't open MIDI files

HelloI don't know what happens but it doesn't open Midi files. I select the Midi file that I want to import, I accept and nothing happens. It happens 90% of the time. The remaining 10% shows a window where I can choose whether to import one track or

Movie Studio
3 answers, most recent on 10/21/2023
[Solved] Downloaded file does not install on 2nd laptop

Hi, when I try to run moviestudio2023platinum_dlm_geu7q2.exe I get the following error message: A blank screen with a black exclamation mark on a yellow triangle. I'm not sure what this could mean. Please help. I am trying to install MAGIX Movie

Movie Studio
32 answers, most recent on 4/2/2026
RE: Export quality from RTX Ti3060 far inferior to UHD770

@me_again @AAProds @johnebaker @vdl-user-v19 I'm not sure if my contribution is relevant or not as I'm still using MMS 2024 and VPX 14 but I'm not having any quality issues with hardware encoding at 4K or HD at any frame rate from 60 down to 25fps

SOUND FORGE
2 answers, most recent on 9/2/2025
install Problem

Please Help , I just downloaded the install file link and installed the program but do not see the Sound Forge Icon any where...And also can not find the installed program on my PC of Sound Forge 17

ACID
7 answers, most recent on 4/25/2026
RE: Purchased a New Waves Plugin now no Waves Plugins Work in Acid 11

Thanks! Now I'm not entirely sure it's ACID 11 that's the issue. I opened Reaper and couldn't find any of the Waves plugins. I contacted Waves too so I'll try to figure this out. I'm not great at tech stuff at all and I'm not sure if I can revert

Movie Studio
5 answers, most recent on 12/30/2022
RE: [Solved] Magix Movie Studio 2023. Can it run vf files?

@Clive-Bramham Hi. My experience with the Vegas side of things doesn't go back that far but I doubt Vegas 10 would run on Windows 11, or if it did would not run well. Certainly Magix products wouldn't be compatible going back that far, and even

ACID
2 answers, most recent on 5/1/2023
[Solved] Waves V9 VST's not showing in ACID

Does anyone else have this issue, or has anyone figured out a fix for it? I have done a fresh format/reinstall and for whatever reason only the VST3 versions of my waves plugins are showing up in ACID, when the VST2's used to as well prior to the

Movie Studio
12 answers, most recent on 11/15/2022
[Solved] Sound issue when importing mp4

Using Video Deluxe Premium on a Windows11 PC, I am facing issues with the sound on older mp4 files. the sound is "metallic", or "cracking" (not sure how to describe it), but anyway, unusable. Using other softwares on the same machine, I am not

Movie Studio
9 answers, most recent on 2/2/2023
[Solved] Does proDad Mercalli have an Aged Film Plug In?

Hi Gang I noticed a 'Pop Up for' proDad at reduced price? Does proDad have a genuine 'Old Age Plug In' (not an overlay)? Is it possible to purchase/install a 'proDad Plug In' package and use it in MEP2016, or do proDad Mercalli plug ins only work in

SOUND FORGE
4 answers, most recent on 7/14/2025
RE: Sound Forge 17 and issues with Microsoft Sound Mapper

Removing the low-latency driver will not affect any Sound Forge functions.btw, The low-latency driver is not installed with SF Pro, only SF Audio Studio.

Video Pro X
One answer, on 4/22/2026
RE: serial number missing

@James-Begly Welcome to the Magix user to user forums. Please give more details about what you mean when you write my serial number does not open. Also, can you confirm you have ordered and downloaded Magix Video Pro X and not one of the Vegas range

SOUND FORGE
One answer, on 1/17/2023
RE: [Solved] Savaing MP3 Files seems to lengthen time.

Welcome to the Magix Sound Forge users community @Ronald-King. Encoding an MP3 will inherently add time to the head and tail. As I recall, up to 30 milliseconds. more of less I am not aware of a MP3 encoder that can eliminate this behavior. The

ACID
11 answers, most recent on 12/30/2025
RE: [Closed] DLM manager fails to load on installation, so no built in plugins

Hi John, Thanks for your reply. OneDrive isn't running on my laptop, and I'm not signed in to my Microsoft Account. I also checked the documents folder location path and it's local (not OneDrive), and in Acid the folder options all save to

Video Pro X
9 answers, most recent on 1/20/2026
RE: No output option at 100fps for 4k-100fps video

@tom_frank Tom, I too use AVIDemux but it is NOT an NLE but really just a GUI for FFMpeg. It is a basic trimmer only, like Lossless Cut. Magix NLEs did have true frame-accurate smart-rendering on MPEG 2 video, but that feature was discontinued some

Movie Studio
3 answers, most recent on 1/3/2023
[Solved] Movie Studio 2023 does not use GPU to export to MPEG-4

Hello, I installed and bought a license for Movie Studio 2022 about 10 months ago. I was using Windows 10 at the time. That computer died and I installed Movie Studio 2022 on a new Windows 11 computer. The Windows 11 computer includes an NVidia

Video Pro X
3 answers, most recent on 3/17/2026
RE: add-ons

@Antonio-Marte Hi Assuming the order confirmation email is not sufficient, you will have to email infoservice@magix.net. John EB