• Other products

  21 answers, most recent on 1/6/2019

  RE: [Solved] Error: Can't find the name of Intel ICD OpenGL driver
  Hi Michael, It's expected that the problem would show up again after installing a patch, since this reverts the settings changed by the fix back to the default values. The fix has been updated in the meantime. If you're still getting the expired
• Movie Studio

  4 answers, most recent on 12/13/2017

  RE: [Solved] Can not import MOV files
  Hi . . . . What is wrong with my VideoDeluxe15Plus? . . . . We need more information: Computer specification - processor make/model, graphics card or chipset, RAM,  hard drive configuration, sizes and free space?  Windows version and is it up to
• Music Maker

  34 answers, most recent on 4/30/2018

  RE: [Solved] On-screen keyboard problem
  Hi Telroshan, This is most likely another problem that falls into the category of compatibility issues between the graphics engine currently used in Music Maker and certain graphics chipsets/drivers. This also only started popping up in the past few
• Video Pro X

  5 answers, most recent on 11/24/2017

  [Solved] rendered video stuttering - backward and forward, not skipping
  I've looked around the forum for similar questions. They weren't quite the same. Most had to do with bit rate. What I'm seeing is a stuttering back and forth of any movement. In this case, walking and dancing. The camera was still. The movements
• Video Pro X

  28 answers, most recent on 11/22/2017

  [Solved] Overlaying clips that are transparent
  Hello, I have a client I make videos for. I use Adobe After Effects and Adobe Premier for my work. He uses Video Pro X. I rendered some text shorts for him to overlay using RGB+Alpha so there is no background and only the text shows. But when he
• Movie Studio

  8 answers, most recent on 11/3/2018

  RE: [Solved] Can the font size the program uses be made larger?
  Hi The font size of the menu items control panels etc cannot be changed within the program. Your screen resolution and monitor size is the the same as my old monitors and the menus etc font size were IMO of reasonable size and clarity. However
• Movie Studio

  One answer, on 7/13/2017

  RE: [Solved] Clicking on New Project opens blank window
  Surprise none could comment on this! I guess it was a unique one. Anyway, just to close this, the problem was resolved after applying a config file the Support team sent me. It also solved some other issues. Crash continued until I allocated more
• Movie Studio

  22 answers, most recent on 7/19/2017

  [Solved] Audio track suddenly silent, bug?
  Hi, I have an imported video with audio track, and that truck turns suddenly silent on MEPP. It plays fine on players, even in MEPP provided audio editor. The graphical presentation in MEPP also shows the steam to be active. There might be a flaw in
• SOUND FORGE

  4 answers, most recent on 10/21/2025

  [Solved] Toolbar icons size
  This had not been a problem before until 'upgrading' to Win 10 on a new laptop. The SF-11 toolbar icons are about the size of pin heads and impossible to read and next to impossible to use, and my eyes ain't what they used to be. All the other SF UI
• Audio Cleaning Lab

  One answer, on 3/2/2017

  RE: [Solved] Failure to launch
  Hi there, Please make sure both your graphics/chipset drivers, as well as your installation of Cleaning Lab are up-to-date. This is basically a compatibility issue between your graphics hardware/driver and the GUI technology used in the more current
• Audio Cleaning Lab

  5 answers, most recent on 4/24/2017

  RE: [Solved] Error when opening Magix: cannot find the name Intel lCD OpenGL Driver
  Hi there, Please make sure both your graphics/chipset drivers, as well as your installation of Cleaning Lab are up-to-date. This is basically a compatibility issue between your graphics hardware/driver and the GUI technology used in the more current
• Movie Studio

  3 answers, most recent on 2/11/2017

  [Solved] Installing Downloaded content (eg Menu Templates) in upgraded version
  I've upgraded my Movie Edit Pro 2016 to the Plus version. I already have all the downloaded content files. How do I get my Plus version to recognize them? I sort of assumed the installation would find them, but that doesn't appear to be so. I tried
• Other products

  3 answers, most recent on 2/10/2017

  [Solved] SLPro won't run... can't authorize it.
  Don't know if anyone can help with this. I started a Ticket#2016122617004356 for SpectraLayers Pro 3.0 because the software stopped working and won't authorize. The computer ID shows the last section of digits missing when I try to do it online. I
• Movie Studio

  2 answers, most recent on 1/20/2017

  [Solved] Closing CreditsManual Title not Visible when burning as DVD or DVD-ISO
  The Closing Credits Manual Title is not visible when burning as a DVD or DVD-ISO but is available when burning as Blu-Ray, Blu-ray ISO, AVCHD or AVCHD ISO This issue can be recreated and I have created a small project that contains just the closing
• Video Pro X

  One answer, on 1/15/2017

  [Solved] Problems reinstalling VPX8
  Hi Got myself in a bit of a mess after VPX started crashing on program start up with an error with the libmfxhw64.dll (which I believe is something to do with HEVC even though I was not using HEVC) after I did an earlier update. I previously rolled
• Movie Studio

  36 answers, most recent on 1/15/2017

  [Solved] First Impressions and troubles.
  Computer Specs: Intel I5 processor 16gig ram and 250gb SSD with Windows 10, and there is no need for proxy file editing for my purposes. Graphics Card: Despite buying a AMD Radeon R7-200 Graphics card specifically for hardware mp4 export, AVCHD, It
• Movie Studio

  One answer, on 2/13/2008

  RE: [Solved] I need help importing and exporting my video files
  What is that video source material you're importing (file type/codec)? Are you sure the video part on that doesn't get imported properly or is there just a general problem displaying any kind of information in the preview window of Movie Edit Pro on
• Movie Studio

  17 answers, most recent on 7/28/2024

  RE: Issues with super fast videos or delayed audios
  @rbritz1970 Hi The most likely problem is the source videos are encoded with a variable framerate. Download and install MediaInfo and analyse one of the clips causing the issue and post the results, see this tutorial on how to setup MediaInfo and
• Movie Studio

  4 answers, most recent on 12/27/2023

  RE: Magix movie studip 2024 super slow on a killer machine
  @AAProds Hi Al. It depends. There are currently 11 i9 processors that do not have an inboard graphics chip. Even if it has an inboard graphics chip it may not be enabled in the bios. If it is a ninth generation chip then the 4080 which has a PCIe
• Photostory

  2 answers, most recent on 1/23/2024

  on a Mac?
  I've been using Photostory on a PC Windows 10. After an upgrade to a Windows 11 PC, it has turned out that Windows 11 cannot handle graphics very well at all. So I am switching to a Mac. I've purchased Photostory already. Please inform whether you
• ACID

  6 answers, most recent on 12/25/2023

  RE: Acid Music Studio 11 don't working
  @Ageu-Dhell Hi We need more information on the specification of your computer system including Windows version and build number. See this topic for what is required and please quote processor and graphics card make/model in full, and the GPU driver
• Movie Studio

  5 answers, most recent on 6/4/2024

  RE: What software is recommended for Suite 2024
  @Jennifer-Barnes Hi Are the Intel UHD 630 drivers up to date - the latest version is 31.0.101.2128 available here. . . . . taking 30mins to process a 20min DVD quality film . . . . Assuming you mean rendering and burning to disc or ISO image, this
• Other products

  4 answers, most recent on 11/3/2023

  RE: Xara 3D Maker 7
  @Andy-Kryst Hi I would suggest you contact Xara or post in the Talk Graphics forum - Magix no longer distribute/retail Xara products - see this article here. John EBForum Moderator
• ACID

  6 answers, most recent on 4/22/2024

  RE: Crashes every five minutes literally
  @Brandon-Montoya Hi . . . . I'm on a brand new notebook . . . . We need more information on the Asus Notebook: Computer specification, Windows version and the Acid version number, see this topic for what is required, and please quote processor and