• SOUND FORGE

  9 answers, most recent on 7/1/2024

  RE: Sound Forge Pro 11
  HI @Greg-Gardner9450, are you using the same email address you use to login to your Magix My Products account .Otherwise confirm you have installed the same version you purchased. i.e., Audio Studio 11 or Pro 11. The activation serials are not
• Other products

  2 answers, most recent on 11/17/2022

  [Solved] Photo Manager
  Need and additional activation for a third computer. Do I have to purchase the program again?
• Movie Studio

  27 answers, most recent on 4/20/2025

  RE: Activate Mpeg 4 Codec in Movie Studio 2025 Platinum
  @johnebaker MP4 is not a 'video format',  John, the issue seems to be that the standard "MPEG 4 activation" is not working (quite a few occurrences over the years), as opposed to some odd type of MP4. I'll throw this into the ring. John, you might
• Movie Studio

  17 answers, most recent on 4/7/2024

  RE: error exporting any MVP projects to video (like AV1 etc)
  @AAProds Hi Al. You would need a system monitoring tool like HWiNFO64. In my instance it's a GA106-302 (LHR). Any GPU can show activity during a render, it's whether it shows Video encoding activity or not in this instance that is of interest
• Music Maker

  6 answers, most recent on 3/23/2024

  RE: Unlimited Loops Subscription - Asking me to pay for every soundpool
  @TeddyRaines Hi, On the Welcome page, did you activate your serial number for Loops Unlimited? John CB
• Movie Studio

  One answer, on 11/7/2023

  ACTIVATING SMARTSOUND/SONICFIRE PLUG-IN IN TO MOVIE STUDIO 2024 SUITE
  HOW TO ACTIVATE SMARTSOUND/SONICFIRE PLUG-IN IN TO MOVIE STUDIO 2024 SUITE 
• Movie Studio

  3 answers, most recent on 1/22/2025

  RE: Move Movie Studio 2025 Platinum to new PC
  @Craig-Newbould Welcome to the Magix user to user forums. If your account, My products, shows a valid key and link for the installer for MMS 2025 Platinum, there is no need to do anything other than download and install it! Each version is a
• Video Pro X

  6 answers, most recent on 6/28/2024

  RE: program won't open
  i don't see an " my products tab " at the top of the page ? it is not a password issue, the error code -24 says that the activation code is under a different email address, and i have no idea how that is i have been using the same email for some 20
• Other products

  2 answers, most recent on 11/17/2022

  RE: [Solved] Photo Manager
  @Craig-Mussells Welcome to the Magix user to user forums. Do you already have PM installed and in current use on two computers? If so, then yes I believe you will need to purchase a new licence for the third activation. Email infoservice@magix.net
• SOUND FORGE

  4 answers, most recent on 11/27/2023

  RE: NO activation code sent with "registration successful" email
  OK this is weird. The code was not visible in "new Outlook" email client. When I opened the activation email with a different email client, I could view the line that had the activation code! This appears to be an Outlook issue. Anyway, the software
• SOUND FORGE

  7 answers, most recent on 12/7/2022

  RE: [Solved] Hi, bought sound forge pro 16 suite, I didn't get spectralayers PRO
  I have worked it out as soon as I posted, my sincere apologies! I had to open the Steinberg Auth Manager and press activate, and it turned my Spectra Layers ONE into PRO. Thanks again!
• Music Maker

  11 answers, most recent on 6/28/2024

  RE: How do I get my VSTs back?
  @FM79 The message box says it cannot find the samples because the instruments are no longer unlocked after you uninstalled Music Maker 2016. I think it should work again, if you reinstall version 2016 and activate it. Alternatively, try to unlock
• SOUND FORGE

  4 answers, most recent on 11/27/2023

  NO activation code sent with "registration successful" email
  I registered and downloaded the free trial of SF17. Got the email back that registration was successful, but no activation code was included. Now what?
• Video Pro X

  13 answers, most recent on 6/19/2025

  plugin NewBlue Infinite Looks
  Hi, This plugin is displayed in the newblue application manager as "CURRENT" (active), after it has been installed and the serial number has been added correctly.The images (1) in VPX and (2) in the newBlue manager confirm this!But after loading it
• Movie Studio

  14 answers, most recent on 5/6/2023

  RE: [Solved] Intro/ Outro animations
  @Demys-frank Hi . . . . I have tried to update video codecs to K-Lite Codec Pack Standard 17.5.5 for win 10 64x. . . . . These are known to cause issues with the Magix installed codecs - I would strongly advise you to uninstalled the Codec pack. In
• Movie Studio

  16 answers, most recent on 10/7/2024

  RE: Mpeg2 activation failed.
  Hi. tried right clicking run as admin and disabling all security, still not activating the codecs, why does this keep happening? I have 4 other editing software suites and NEVER have any problems with codecs, it just seems to be this software, I
• Music Maker

  7 answers, most recent on 11/11/2024

  Unauthorized transaction on my Credit card done by MAGIX
  Hello MAGIX team, I purchased MAGIX Music Maker 2024 premium last year with a free Loops Unlimited plan but haven't opted for a paid subscription of the Loops Unlimited plan. No information is provided regarding the subscription under the Loops
• Movie Studio

  16 answers, most recent on 8/20/2025

  RE: Unable to install proDAD VitaScene V5 PRO in Video Deluxe 2026 Premium
  Hello, good morning and thank you for answering. I watched the video, and those transitions or effects are in the "Effects" tab, which, as I mentioned, I do have active. However, if you click on the transitions tab, only one appears. These are the
• Movie Studio

  6 answers, most recent on 12/7/2022

  RE: [Solved] NewBlue Effects Bundle Have WaterMark Even After Registering
  @AutumnSoul Hi and welcome to the user to user forums. Try looking at this topic. Ray.
• Samplitude

  4 answers, most recent on 11/15/2024

  RE: Samplitude X8 - Setup
  @Wistmans-Wood I think you might be best advised to register at and repost your question to the dedicated Samplitude Pro forum here since there are many more users of that software who post there but do not visit here. HTH JeffForum Moderator Hi
• Music Maker

  17 answers, most recent on 5/29/2024

  RE: Music Maker just locks up & becomes un-responsive
  @mongoose666 Magix technical support isn't active here and doesn't read the topics here. This is just a user forum where users like us help each other to solve questions and problems. If you want to contact technical support open a support ticket.
• Off topic

  No answers, created on 11/26/2023

  serial number and activation
• Movie Studio

  2 answers, most recent on 4/19/2024

  RE: [Closed] Install new machine
  @Ed-Marzec Please remove all personal data from your post. These are public forums and product activation codes and personal computer information should never be shown. @johnebaker @emmrecs Ray.
• Movie Studio

  One answer, on 9/23/2024

  Video delux 2021 premium
  Dear Sir I bought Video Delux 2021 premium and installed in my old computer but unfortunately my old computer is lost that why i want to re instals in my new computer but when i put my e-mail address ( come message this srial number already used