• Video Pro X

  19 answers, most recent on 6/28/2024

  RE: [Closed] how to reach sales department
  @preacherallen Hi Please do not post on the same issue, you have already been given instructions on what you need to do in your other post on this issue here. This topic will be closeed. John EBForum Moderator
• Movie Studio

  5 answers, most recent on 2/23/2026

  RE: Incorrect frame rate on AVI output, incorrect display of frame
  @clement5 I don't understand why you're comparing clips. Wouldn't you work on a clip, export it, edit in in another program, then re-import it? Why are you comparing the original exported clip with one that has been re-edited, in potentially another
• Samplitude

  9 answers, most recent on 1/11/2025

  RE: Can't get Samplitude to recognize my input
  I am using the drivers from the Antelope interface. Yet sometimes I get latency issues and sometimes not. This whole thing is frustrating for me, it seems like every time I turn it on there's a new issue. This morning I couldn't get it to work and
• Sequoia

  5 answers, most recent on 8/27/2025

  RE: Codemeter
  @Nicolas-Deuson All Sequoia/Samplitude staff switched to Boris FX, including the complete customer support. Technically, you're still a customer of Magix and they should definitely respond to your issue. The problem is, they have a horrible new
• Rescue Your Videotapes!

  11 answers, most recent on 4/29/2026

  Order send and paid, no response
  I ordered the 'Bewaar je videos' software (and some hardware) over a week ago.I already have an account because I already use photo software.The order was paid for and accepted correctly, but I still haven't received a response.I have sent a request
• Movie Studio

  14 answers, most recent on 3/26/2025

  MP3 imports are being reduced to 4-seconds length + Not playing!
  I have Movie Studio Platinum (2023)When I try adding MP3 files to the timeline, they all get reduced to just 4-seconds duration / Plus even that 4-seconds length file does not play.I have attempted to add various different MP3s :: All encounter this
• ACID

  4 answers, most recent on 10/19/2023

  [Solved] Won't Arm--After Reinstall, error 1624
  I've sent a few emails to support with no response, which is extremely frustrating, to say the least. I purchased the upgrade to ACID 11, and it worked fine for about 2 weeks. I used it one morning, came back an hour later, and the program wouldn't
• Rescue Your Videotapes!

  21 answers, most recent on 3/2/2026

  RE: what are correct driver(s) for the "video grabber" K0065 for win11?
  @John-Wurm HI Hi and welcome to the forum. Additional information about your computer system may help diagnosis of the issue(s) you are having: The specification of your computer system including Windows version and program version, see this topic
• Movie Studio

  27 answers, most recent on 4/20/2025

  RE: Activate Mpeg 4 Codec in Movie Studio 2025 Platinum
  @William-Keeth Hi, when @johnebaker wrote - To eliminate some potential causes of this issue: Do you have any of the 'All-in-one' codec packs, eg K-Lite', installed on the PC. I'm pretty sure he was asking in a negative way, installing K-Lite
• Movie Studio

  5 answers, most recent on 11/22/2025

  Image playback freezes after a couple seconds
  I am using Movie Studio 2024 Platinum. Recently, the image of the video playback will freeze after a couple seconds. While playback isn't always the smoothest anyway, especially when there are many objects in the timeline playing at once, it's
• SOUND FORGE

  5 answers, most recent on 8/14/2024

  RE: Channel Converter user preset not showing from Batch convert
  Hi @davcis, can you convert the poly files in legacy versions of the SF BC? If so, notify support of this SFP-18 issue.
• SOUND FORGE

  3 answers, most recent on 3/25/2023

  RE: [Solved] sound forge16 and 17, MP3s_x64.dll has a bug
  @song-yang Hi This is a known issue with some MP3 files try the following: Click Options, Preferences, General and check the box 'Always proxy compressed formats'. HTH John EBForum Moderator
• Movie Studio

  3 answers, most recent on 1/14/2024

  [Solved] Changing the play time in story board mode
  I am having an issue with trying to change the play time in storyboard mode. I have a large number of images which need to be displayed for a specific period of time. I need to have control down to increments of a tenth of a second. Given that I'm
• SOUND FORGE

  8 answers, most recent on 3/18/2023

  RE: [Solved] sound forge 15 crashes on start up windows 10
  Welcome to the Magix Sound Forge users community @John-Walsh5524. First, try "Reset all preferences and clear cached data"... Assuming you cannot access the "File" menu command, use the alternate method: Hold down the 'Ctrl+Shift' keys, whilst
• Music Maker

  4 answers, most recent on 5/20/2023

  RE: [Solved] Phoning home constantly fails
  After searching through the support materials, I found this support article that had the information needed to fix the issue: https://www.magix.info/us/support/article/notification-could-not-connect-to-the-internet--154/ I needed to change the TLS
• SOUND FORGE

  One answer, on 11/24/2024

  RE: Install XFX 1&2 Plugins both 64bit and 32Bit
  Hi @CaptainCarl, I am not aware of a x86 (32 bit) version of Sound Forge Pro 18. All the previous Magix versions had both x32 and x86 though. If both were installed (on the same PC) they shared a lot of the settings and did not count as an
• Movie Studio

  29 answers, most recent on 5/10/2025

  RE: MAGIX Movie Studio 2025 Suite will not open after installing
  a lot of Magix users are having issues with as per the Magix forums It's been mentioned in only 3 posts in 3 years on this forum. What other forums are you referring to? They might hold a clue, No problems with gaming or other programs. It is
• SOUND FORGE

  12 answers, most recent on 5/24/2024

  RE: Audio Vinyl Recording files not saving as mp3
  Resetting Sound Forge usually resolves the MP3 issue.
• Music Maker

  5 answers, most recent on 6/23/2024

  Music maker 2025 premium qt and open gl 2 issues
  the upgrade is not usable. It will not launch after installation. tried reinstall twice.keeps causing a rendering error in qtprevious 2024 layout interface has no issues ....
• Photostory

  7 answers, most recent on 2/26/2025

  RE: Video does not import smoothly (+ sound)
  @Peter-Werts Hi Peter Thanks for the feedback. Pleased to hear that the video is OK after conversion, the extreme range of frame rate can cause issues, however the high average frame rate was not too far off the target frame rate, which would
• Movie Studio

  27 answers, most recent on 4/20/2025

  RE: Activate Mpeg 4 Codec in Movie Studio 2025 Platinum
  @AAProds Hi Al . . . . the issue seems to be that the standard "MPEG 4 activation . . . . It may be, then again we have been caught out with 'non standard' combinations of video/audio codecs in 'MP4' videos before. Until we know for certain the
• SOUND FORGE

  27 answers, most recent on 3/19/2025

  RE: Sound Forge Audio Studio 17 doesn't detect Ozone 11 Standard (VST3)
  every time i master a track in ozone or any pluggin i use the whole program drops out anybody know how to fix this Well consider yourself lucky, I can't even launch Ozone 11.2.0 in Sound Forge Audio Studio 17. It doesn't even appear in the plugin
• Xara Designer Pro

  7 answers, most recent on 5/25/2025

  Unable to disable all pages from "Auto-generating canonical URLs"
  I am currently using the latest version of Xara Designer Pro x64 (updated March 2025). Despite extensive research, I have not found a successful method to complete this task. I've come across various instructions online on how to disable this
• Music Maker

  15 answers, most recent on 7/10/2024

  RE: HELP! Problems again with soundpools, can't access
  @SP. Yes I have opened a ticket with tech support. Very odd the manual shows a sign in userid and it's not in the software. I agree there is a unlimited soundpool issue which is causing my headaches. I really think there needs to be a sign in and