• Samplitude

  20 answers, most recent on 10/27/2025

  RE: BorisFX managing Samplitude family of products now.....
  Here is a response from the Samplitude team: Dear Community, We understand that the recent changes to Samplitude and Sequoia are a very emotional topic. Your commitment shows us how important these tools are to you, and that motivates us greatly.
• Music Maker

  One answer, on 6/12/2024

  RE: Flac no Sound Forge
  @edgard-edros6113 Houve um tópico sobre esse problema há alguns meses.  https://www.magix.info/us/forum/sound-forge-pro-14-multichannel-flac-support--1251260/  O Sound Forge não pode salvar arquivos Flac multicanal, apenas Flac mono e estéreo.  Você
• ACID

  One answer, on 8/16/2023

  RE: Video Tutorials Acid Pro 11
  @Eddie-Parker https://www.magix.com/int/support/know-how/tutorial-videos/acid-music-studio-pro/ https://www.magix.com/int/music/acid/acid-pro/tutorials/tutorials-by-artists/
• Other products

  32 answers, most recent on 4/27/2024

  RE: Independance
  @scarlatino Hi . . . . need to install the free version of Independence. But this is not possible for me since I did not find the installer . . . . Or I don’t know how to use Google (sarcasm) . . . . A quick Google search for 'Magix Independence
• Movie Studio

  One answer, on 2/25/2024

  RE: The program no longer runs even though used the serial for activation
  @Jadna-Skya First step would be to go onto the Magix.com website, log in, then go to My Account and check the current registration details for your program. You are allowed the register the same P3 number on two computers only. You can unregister a
• Off topic

  One answer, on 1/18/2024

  RE: plan cancellation
  @Pedro-Dias Welcome to the Magix user to user forums, so not a contact for any Magix staff and your request for cancellation will NOT be processed and you will continue to be charged, sorry. Please read this web page and note especially section 11,
• ACID

  3 answers, most recent on 8/5/2025

  RE: Are included Libraries Commercial Royalty Free?
  As suggested I looked at https://www.magix.com/gb/eula/professional/1.1 "MAGIX Product" refers to the product licensed under this agreement, consisting of Software and, if applicable, additional Contents1.3. Within this agreement, "Contents" refers
• Movie Studio

  11 answers, most recent on 3/14/2024

  RE: Text-to-speech subscription in Video Deluxe 2024
  @Keenan-Powell Welcome to the Magix user to user forums, so no-one who posts here has any control over how Magix choose to market their products, sorry. It is made quite clear at the foot of the web page for MMS here that access to Text to Speech
• Movie Studio

  One answer, on 12/4/2024

  RE: QuickTime
  @Catarina-Ferreira Hi When Movie Studio gives this message it means the video is QuickTime (QT) encoded format or a PNG/JPG encoding and requires QuickTime for Windows installing. When installing, only install the items that are selected by
• Movie Studio

  2 answers, most recent on 12/14/2022

  RE: [Solved] DVD audio menu
  @danielbrx Hi, Someone at Magix forgot to make the distinction between Movie Studio and Video Pro X in the manual. The feature is not included in Movie Studio, only in VPX. It's only mentioned in the Comparison table under Export, DVD
• SOUND FORGE

  5 answers, most recent on 9/10/2023

  RE: Where's the serial ?
  @Kevin-Aronhalt Enter voucher codes at https://www.magix.com/redeem
• Movie Studio

  7 answers, most recent on 12/14/2024

  RE: music added to a video time line
  @ron-griswold Hi Ronald, If you downloaded content from Magix Hub (Storyblocks music, videos, images, etc.) it will show up under Magix Hub in the import tab. The location on your hard drive should be under your documents, Magix, program name, MAGIX
• SOUND FORGE

  7 answers, most recent on 3/1/2024

  RE: My Sound Forge Serial Isn't registering my Sound Forge App
  @THSC Additionally, if you enter the serial number here https://www.magix.com/int/support/my-service-center/product-downloads/ you'll get the correct installer for this serial number. Since there are so many different versions (Audio Studio, Pro,
• Movie Studio

  9 answers, most recent on 12/21/2023

  RE: General questions
  @cocobacon Go to your Magix account, log in, go to My products and find the listing for Xara 3D. I've just checked mine and it includes my serial key; yours should be the same. HTH JeffForum Moderator
• Movie Studio

  8 answers, most recent on 8/22/2024

  RE: Upgrading to Magix 2025
  @robert-g You can change your email address in your account. Go here, log in using your old email address (hopefully you can remember your account password!) go to User Data and update your email address. This will "transfer" all your account
• Video Easy

  7 answers, most recent on 11/10/2023

  RE: kodek video magix video easy v. 7.0.1.145 (UDP3) UG Code 8141 KA 2
  @Lucjan-Borowski If you purchased from Magix as part of "Rescue your videotapes", the specs clearly show no support for H.265: https://www.magix.com/us/video-editor/rescue-your-videotapes/specifications/#c1610809 If you purchased from
• Movie Studio

  2 answers, most recent on 5/24/2024

  RE: MAGIX Movie Studio 2024 suite problem with( x3D) static cannot be read
  @elvis-t5033 Hi This is a Windows issue, possibly a failed update, do the following: Check for any failed updates in Windows settings, Windows update, Update history for any failed update.  Check your system for malware - I use Malwarebytes, the
• ACID

  4 answers, most recent on 2/1/2024

  Acid Pro 11 Suite
  I have Acid Pro 7. I've today received an offer from 'news@letter.magix.com' offering me the Acid Pro 11 Suite for £99.99 (REGULARLY £2,576.97).   Is this a good deal or not? Is Acid Pro 11 majorly different from Acid Pro 7?
• Sequoia

  5 answers, most recent on 2/6/2024

  RE: Window posistions
  @Ravilious As a Sequoia user you should either contact customer service at proservice@magix.net or use the professional forum at https://community.samplitude.com/ Apart from that, you can move and dock the panels wherever you want. You probably
• SOUND FORGE

  14 answers, most recent on 8/29/2025

  RE: where is spectralayers pro??
  @Jason-B As a side question - this is different from the topic of this post - who can I send suggestions to for improving the customer service experience? I wanted to suggest a web chat feature. Seems like something overdue for Magix?
• Movie Studio

  8 answers, most recent on 12/27/2025

  RE: Error while downloading covers from the store ...
  @Ronald-King Hi . . . . "Error while downloading covers from the Store. Please check if an internet connection is available" . . . It just comes back over and over, making the app unusable . . . . This would suggest: The Antivirus (AV) program is
• Off topic

  3 answers, most recent on 12/6/2023

  RE: [Closed] Charged for canceled subscription
  @julian-alphonseclift It sounds like you did everything correctly. The German response e-mail is an automatically generated e-mail, it will take some days until the customer service responds. You can translate the text by copying and pasting it into
• Music Maker

  One answer, on 4/3/2024

  RE: Activation or Store Login fails
  @Dean-Barr Please download and install the newest Free Edition of Music Maker 2024 from Magix.com or install all pending updates until you are updated to version 2024. Some days ago, someone mentioned a message from customer support, that Music
• Video Pro X

  7 answers, most recent on 12/14/2024

  RE: VPX 16 upgrade price
  @Betovalle Magix pricing policies are not always "clear" to users, but in an email I received earlier this week was a link to this web page, where an upgrade to VPX16 Ultimate costs considerably less than the prices you quote! Clearly, I don't know