• Movie Studio

  6 answers, most recent on 8/4/2024

  RE: Editing is lagging
  @Atomic Ok I'll repeat my comment, Magix Movie Studio is not an upgrade or an update from Sony Vegas Movie Studio platinum 13, they are completely different programs & have never been be associated or related in any way. If you have bought Magix
• SOUND FORGE

  One answer, on 11/24/2024

  Install XFX 1&2 Plugins both 64bit and 32Bit
  Built new PC computer, installed XFX1 & 2 64bit Plugins (from Sound Forge Pro 18), but also need to install 32bit versions to run in an older 32bit DAW on same machine (for archiving/remixing older Edit lists). I also have older versions of
• Movie Studio

  6 answers, most recent on 12/7/2022

  [Solved] NewBlue Effects Bundle Have WaterMark Even After Registering
  So, I’ve searched around the forums in case my issue already had a fix, but sadly couldn’t find anything that worked for my situation. As a brief rundown of my issue - I’ve been using Movie Studio 14 for many years without any issues. At the weekend
• Video Pro X

  22 answers, most recent on 6/1/2024

  RE: My Video Pro X keeps crashing
  @KBL Hi We still need the full specification of your PC as previously requested and the version of VPX you are using. If the PC is the same age as the GTX 550 Ti (released in 2011), then, for VPX 13 and later versions, the performance of the
• SOUND FORGE

  One answer, on 4/25/2024

  Studio 17 - won't recognise CD DRIVE which plays fine on the PC
  Hi - sorry, me again!! The CD drive works fine and plays fine on Windows CD player in Windows 11 - but SF 17 won't recognise it. It sees the drive and its contents if I try to open it from FILE - but won't open any files and gets stuck on "scanning
• ACID

  14 answers, most recent on 11/24/2022

  [Solved] Live Track Record Latency
  Hello, I posted a similar question awhile back but realized that I had accidentally posted in Samplitude so I am asking again under the Acid category. I am using Acid Music Studio 11 and have a latency recording issue.   There is a delay when I
• Music Maker

  8 answers, most recent on 4/24/2024

  RE: cloud storage?
  Alright I will close this topic. BUT I thought MAGIX had an easier way to link to the CLoud Storage, while I was installing, I could of swore I seen a choice...so naturally I thought there was some kind of FOlder that would be created that would
• Movie Studio

  18 answers, most recent on 3/14/2024

  RE: versions 2023 and 2024 Movie Studio Platinum on the same machine
  @Betovalle, @CubeAce Hi Like @browj2, @emmrecs and @Former user, I too have MMS 2024 Platinum and MMS 2023 Suite installed on the same PC. John EBForum Moderator
• Movie Studio

  30 answers, most recent on 7/4/2024

  RE: My video is freezing when I try to export it. (MP4)
  @Gid I'm uploading my video to the captures folder in my PC. Where it automatically saves screenshots, also the place I use for most of my uploads originally. I'm a little confused on which files you want me to send screenshots from MediaInfo for,
• Movie Studio

  62 answers, most recent on 5/4/2024

  RE: System hardware not being utilized
  @AAProds 3090 SUPRIM 😏😊 Thanks, glad you haven't tweaked it & that I'm missing something 👍 Someone built my PC for me, I have two Western Digital Black SN850 2TB M.2-2280 SSD, 7000MB/s Read, 5100MB/s Write, one (C) has Windows & programs,
• Web Designer

  2 answers, most recent on 11/28/2023

  Lost registration details
  I have recently migrated Xara Web Designer from a laptop to a desktop PC and cannot find my licence number anywhere. Where can I find this? Or, who do I contact?
• Photostory

  12 answers, most recent on 3/12/2025

  RE: Hardware Acceleration Failing
  @mike_b58 Hi Thanks for the addition PC specs. . . . . all current drivers . . . . Are you using the Adrenalin (25.3.1) or PRO Edition (22.Q4) driver? As the software encoding is successful, this would suggest there is something, eg image, video,
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  To follow up on my request for help from Magix. I have had three emails from Magix which I believe are mostly BOT generated and although they were relevant the advice has not resolved my issue. The latest message said "If you still have the case not
• SOUND FORGE

  17 answers, most recent on 12/25/2023

  [Solved] Sound Forge 15 download
  Where can I find the Sound Forge 15 installation download i.e. the 650MB file that installs the product. I am having problems with Sound Forge and everytime I uninstall/reinstall the software it has to download the full exec. Can you please provide
• Movie Studio

  8 answers, most recent on 10/23/2023

  [Solved] MXMPEG2 Error 0110: no media decoder found
  Hi, edited - The problems are only for a certain time. Current videos have no issues. I bought the 2022 edition of Magix Video software to be used on a Microsoft Surface with Windows 11. Before that I worked a few years with 2013 version. Im
• Movie Studio

  5 answers, most recent on 12/27/2024

  RE: [Solved] Login to My Account for Magix
  Thank you emmrecs and johnebaker for taking the trouble to answer. To be honest I found I could log on using my laptop, Windows 11, and Firefox but this new PC just didn't want to know. Other Support login sites (such as trying to change password)
• Off topic

  4 answers, most recent on 4/8/2024

  What PC should I buy?
  Hi, Following my disaster with the PC blowing up last week, I am now faced with the dilemma of which new PC to buy. Because I’m having to buy a new computer, I would like to get a fairly good one (better than my last), with a processor that will be
• SOUND FORGE

  2 answers, most recent on 8/10/2022

  [Solved] Where are the Downloads?
  I switched from PC to Mac. Where are the downloads? I need to install Sound Forge.
• SOUND FORGE

  12 answers, most recent on 12/17/2023

  RE: Sound from browser stops when starting Sound Forge Audio 16 on W11
  Hi @Dale-Haaland, the settings on my Win 10 Dell PC for 'Recording what you hear" are about the same as @SP. using the Sound Mapper deviceBelow are screen shots using the 'Classic Wave Driver which also works As I previously stated, some PCs just
• Movie Studio

  6 answers, most recent on 6/26/2024

  RE: Movie Studio Pro 2025 Trial Version won't open
  @MJames Hi, this is a user forum not magix support but someone is going to be able to help you 👍 They're going to want to know the specs of your PC, full name of the CPU (Processor), the full name of your GPU (Graphics card), how much RAM you have
• Movie Studio

  One answer, on 1/4/2025

  RE: Magix PC
  @REYNALDO-HANGOS Welcome to the Magix user to user forums. For help with error code 14 please see this Magix Support page. Essentially, the code means you are entering a correct serial number but for the wrong product. Magix Serial Numbers are
• Xara Designer Pro

  9 answers, most recent on 11/7/2025

  RE: Please i bought xara 3D maker 7 couldn't install after formating my PC
  @johnebaker Hi John, The downloader will run, tested on Windows 11, however it fails to start the download and closes, this would suggest it cannot find the download server as @SP. has commented above Agreed! Very bizarre! I redownloaded the
• Music Maker

  27 answers, most recent on 12/6/2023

  RE: Upgrading from Magic Maker 2021 Premium to 2024 Premium
  Ok, I restarted my PC and the new update download is there now. I'm currently downloading and will install shortly. I will post the end result of this update from 2021 to 2024 when finished.
• Movie Studio

  5 answers, most recent on 12/27/2024

  [Solved] Login to My Account for Magix
  The Login page to My Account for Magix shows only the top three lines and will not scroll down at all. I am trying to re-install an old Movie Studio 18 Platinum on a new PC and cannot access anything. Any suggestions please?