• Other products

  32 answers, most recent on 5/30/2026

  RE: HOW TO CONTACT SUPPORT VIA EMAIL OR PHONE PLEASE
  Hello, The Music Maker 2026 Premium Download Manager is completely non-functional. The progress bar does not move, the remaining time is frozen, and there is no download speed at all. I have already removed all Magix-related files from my system —
• Off topic

  31 answers, most recent on 5/29/2026

  RE: Stopping pop-ups from MAGIX on PC Boot
  @MARK-LOGGINS Hi . . . . I have uninstalled all magix products . . . . In Windows, Settings, Apps, Installed apps, after the list has populated enter Magix into the Search apps box at the top of the list, to see what installs have been left behind,
• MAGIX

  34 answers, most recent on 3/31/2026

  RE: New "owners/developers" of Sequoia, Samplitude and Music Studio.
  Only the members of the teams that worked on Sequoia and Samplitude (and Music Studio) who wanted to go with the acquisition are moving to BorisFX. The team that works on Movie Maker (and Sound Forge) was not part of the acquisition. While there was
• SOUND FORGE

  3 answers, most recent on 11/13/2024

  RE: Information about CDIF Chunk Information Required
  Are the files BWF (Broadcast Wave File), If so, some metadata can be changed in SFP. Otherwise, I often use Sound Devices' free 'Wave Agent' to edit sound reports written from my pro field recorder, Wave Agent also has options to change the TC,
• Other products

  6 answers, most recent on 4/9/2024

  RE: [Closed] Vegas Pro 21| Having trouble activating
  We had some issues with one of the servers for 1-2hrs which affected some products and customers but should be solved.
• Off topic

  One answer, on 10/25/2024

  RE: [Closed] Handshake
  @sound.doctrine Welcome to the Magix users forums. Please be aware that advertising of any kind is not allowed in the forums, so I am going to close this thread. If you have a question about any of the Magix products which you own, please feel free
• Movie Studio

  19 answers, most recent on 8/10/2024

  RE: Movie Studio Keeps Crashing/Not responding
  I unistalled everything exceot the latest version I have of Music Studio Platinum (16) and Vegas Pro (20) Everything seems to be working fine now - it could have been an issue with 3rd party products/plugins All I can say is it worked for me :-)
• SOUND FORGE

  8 answers, most recent on 3/18/2023

  RE: [Solved] sound forge 15 crashes on start up windows 10
  Welcome to the Magix Sound Forge users community @John-Walsh5524. First, try "Reset all preferences and clear cached data"... Assuming you cannot access the "File" menu command, use the alternate method: Hold down the 'Ctrl+Shift' keys, whilst
• Movie Studio

  One answer, on 7/18/2025

  [Closed] Sale to Boris FX
  I know this belongs in the Audio forum, but I do think that this is important enough to post here. I got this email from Boris FX: "We’ve got some great news to share: Sequoia, Samplitude, and Music Studio are now part of Boris FX. We're very
• Off topic

  43 answers, most recent on 7/1/2024

  RE: Magix Future?
  An old thread. Much has been updated since then..... Vegas is still going strong with rumors of Vegas 22 on the horizon. "AI" has made it to Magix MMS/VPX along with the Vegas HUB, text to speech, speech to text. So, there are improvements going on.
• Photostory

  3 answers, most recent on 11/6/2024

  basic usage
  I am so frustrated with this photostory product. Cannot ask a simple question without waiting for 2 days for a response. This is so unintuitive! I cannot right click to copy, paste. I cannot send a photo to the beginning of the slide show. I cannot
• Other products

  One answer, on 12/31/2024

  RE: [Closed] Vegas Pro 18 device registration issues
  @PhoenixOfMars Hi and welcome to the forum - albeit the wrong one. Vegas products, with the exception of Magix Movie Studio 18 and later versions, have their own forum - click the link at the bottom of this page. There should also be a link to the
• Movie Studio

  6 answers, most recent on 2/1/2026

  RE: Video Deluxe 2026 Could Not Find a Part of the Program
  @Scott-Wright, @AAProds Hi Looking through the German section of the forum, this issue has been occurring randomly for seversl years. The solution is to uninstall and re-install the program, and remove all the fragments, files and folders and
• Movie Studio

  2 answers, most recent on 11/23/2024

  RE: Need Help Understanding Basic Video Editing in MAGIX Software
  @dianna-hdionna Welcome to the Magix users forums. Please tell us exactly which Magix video editing product you have since, to some extent, the instructions/advice may differ depending upon the software you have. As a start you could go to the
• Audio Cleaning Lab

  One answer, on 4/18/2024

  RE: Hello, I am transferring my files to a new computer.
  @Ronalum Hi Log in to your account at magix.com with the same email address and password as used to originally register/activate ACL , select My Products, there you should see your registered product(s), serial number a download link and number of
• Movie Studio

  5 answers, most recent on 12/27/2024

  RE: [Closed] Login to My Account for Magix
  @Todd-Braschler Hi and welcome to the forum - albeit the wrong one. Vegas products, with the exception of Magix Movie Studio 18 and later versions, have their own forum - click the link at the bottom of this page. There should also be a link to the
• ACID

  5 answers, most recent on 5/1/2025

  RE: I can not set velocity on the MIDI editor
  @Clumsy Click on the SUPPORT link at the top menu if this page, select your product, on the next page scroll down until the bottom and click on Contact Support and create an email ticket. I don't have Acid 11 so I cannot test this problem. The
• MAGIX

  10 answers, most recent on 3/30/2026

  RE: Service Status: Loops Unlimited #Solved
  Apparently Magix Music Maker continues to have constant issues. It also makes me wonder why the problem like the one below persist. I have found no forum responses, no direct solution. - Why do these problems continue persist?- What is specifically
• Off topic

  7 answers, most recent on 6/8/2026

  RE: [Closed] Magix canceled my subscription after accepting my payment.
  Your subscription has beed paid until 4th of June. After that last period it the autorenewal stopped because BorisFX is now the owner of these products. We cannot sell it anymore. You should have get information via email from the new owner also
• SOUND FORGE

  4 answers, most recent on 12/6/2024

  RE: Switch to English Ver.
  It is intellecutal a problem, just to choose language from the drop down menu, for the installation? I cant find anything? AFAIK, you need to download and install the English language version. Go to the "Magix Service Center> My Products" to
• Movie Studio

  11 answers, most recent on 1/12/2026

  RE: Video Deluxe 2026 - Access Violation Code - Program Crashes
  @SHANE-KOHUT Welcome to the Magix user to user forums. Your screenshot shows that the error is being caused by a problem with "ntdll.dll" which is a Windows core file, so not a problem with VdL directly. You need to have your Windows installation
• Movie Studio

  11 answers, most recent on 1/12/2026

  RE: Video Deluxe 2026 - Access Violation Code - Program Crashes
  @SHANE-KOHUT Welcome to the Magix user to user forums. Your screenshot shows that the error is being caused by a problem with "ntdll.dll" which is a Windows core file, so not a problem with VdL directly. You need to have your Windows installation
• Music Maker

  8 answers, most recent on 3/9/2024

  RE: SUPER LOUD BEEP while working on a project
  @ProductionSavard Is this a wireless headset? I don't recommend to use such things. Doesn't matter if your computer costs $3000 and your headset $300. It's not audio production hardware. It would be much better to invest in an external USB
• Movie Studio

  2 answers, most recent on 5/29/2024

  RE: MP4 Codec Needed
  @Roger-Fleming Hi and welcome to the user to user forums. It should still be possible to log into your Magix account on the main website with your old email address if you can still remember it and then change your details from there. If you can't