• Movie Studio

  25 answers, most recent on 11/24/2020

  [Solved] External audio codec error
  Hello, When tyring to export a video I keep getting the error "An error has occurred during export with an external audio codec" Screenshot below. This is the first time I've had this issue, I haven't changed any of the settings in the program. Im
• Movie Studio

  21 answers, most recent on 10/9/2020

  [Solved] Many effects aren't working. Movie Templates causing program crash.
  Hello, I've recently purchased MEP-premium, I'm new to video editing so have been following the tutorials on this website and trying a few things myself. I've spent a good few frustrated hours trying to get effects to work on a .mp4 file, tried
• Movie Studio

  33 answers, most recent on 11/10/2021

  [Solved] Update 20.0.1.65
  I am really beyond it with Magix. I keep saying time to ditch their software, but after 15 years it's difficult to "start again". I think they know this. shoddy company support, the removal of the support phone line etc etc. and now this: against my
• Video Pro X

  5 answers, most recent on 1/18/2021

  [Solved] Startup warnings Update Notifier
  On computer start up I get two warnings 1st one is- https://services2.simplitec./com autoupdate/api?program=mx_netsync&program_version=3.0.57&program_language 2nd one is- Qnetworkreply: network error (Timeout Error) I have found in task
• SOUND FORGE

  13 answers, most recent on 7/30/2022

  [Solved] Sound Forge Audio Studio will NOT open my mp3 file
  Attn: Support Please help me. I purchased your SOUND FORGE Audio Studio 14 on September 2, 2020 and am having a problem importing a mp3 file. I get the following error: Warning: An Error occurred during the current operation. The file format is an
• Music Maker

  3 answers, most recent on 12/20/2020

  [Solved] MAGIX Music Maker will not install.
  An error occurred during transfer which caused the installation to stop. The program says that it is at 100% but then it stops working and says that there was an error. I am using windows 10.
• SOUND FORGE

  18 answers, most recent on 1/6/2022

  [Solved] Channel Converter
  I am running Sound Forge Pro 14 and the program updated this morning to Build 111. Sadly on using the new build the Process called Channel Converter fails. After highlighting the usual 2 channels in a stereo file I click on Channel Converter and I
• SOUND FORGE

  One answer, on 8/18/2020

  [Solved] Installer Roll-Back
  Hi, I've recently purchased the Magix Humble Bundle package, all programs have been installed and tested and they work. Except for Sound Forge Audio Studio 13. Every time I've tried to install it, it rolls back. Please see attached
• Video Pro X

  16 answers, most recent on 6/29/2020

  RE: [Solved] Attach a picture/text to a position in video without jumping
  @Brynjar-Gudmundsson It's ok, I don't mind answering your questions. Of course, I misread the subject, just opened the message and read. It helps if you repeat the heading with more detail for people like me who don't pay sufficient attention to the
• ACID

  4 answers, most recent on 6/27/2020

  [Solved] Problems when installing Acid Pro 10
  I have an upgrade to Acid Pro 10. When I start the installation process the software says 'there may not be enough disc space to install this software' and then continues to the installation dialogue box. There is plenty enough disk space for the
• SOUND FORGE

  4 answers, most recent on 6/25/2020

  [Solved] Open mp3 files with errors.
  Have bought a SF Pro 11 and 12 from Magix GmbH. When opening a mp3 file, already saved by the sound forge pro 11, it's perfect! When opening a wave file, it's perfect. But when opening a external mp3 file, all times miss some seconds in the end of
• Movie Studio

  12 answers, most recent on 6/15/2020

  [Solved] Magix freezes when going to Program Settings
  Hi all, I have Magix Movie Edit Pro Premium 2019. Whenever I go to File - Settings - Program..., Magix freezes, and I cannot close, restart or kill it anymore - I need to restart the machine. Even Task Manager cannot kill it, saying the program
• Other products

  3 answers, most recent on 4/9/2020

  [Solved] Can't Install Package on Mac
  I registered Analog Modeling Suite and there are now three download links. One is for Windows, one is for Mac, and one is for the manual. The manual is in German, which I can't read. But worse than that, the macOS installer with file name
• Music Maker

  8 answers, most recent on 3/30/2020

  [Solved] Music Maker won't read the file location of certain loops
  When I click on certain loops from certain soundpools, instead of playing that loop, it gives me the following error message: The issue is, the program HAS all the right perms to read the file and the Drive is not full (I haven't even filled up 50%
• Movie Studio

  8 answers, most recent on 3/10/2020

  [Solved] DV-import problem
  I got problem with this software on both win 7 and win 10 with two different dv cameras. Both of the computers have Firewire 1394 contacts and they are working as they should. First time i tryed to import after the program is installed then it
• Other products

  5 answers, most recent on 2/25/2020

  [Solved] Unable to open a VIP file saved last year
  Last year I recorded and then immediately saved, (I see as a VIP file), music recorded from the internet using Audio & Music Lab Premium (22.2.0.53). I now seem to find I cannot now open that file, although just wonder if the program is looking
• Music Maker

  2 answers, most recent on 11/6/2019

  [Solved] program has split into multiple sections
  Hi, my program had recently split into multiple sections after a error caused the program to close and have not been able to figure out how to revert this issues I attached a few photos in order to better explain my issues and help would be
• Movie Studio

  8 answers, most recent on 10/23/2019

  [Solved] WARNING! New Update version 19.0.1.31
  My program just updated to this 19.0.1.31 version but I can't find any info on the update. Can anyone point me to the page please? [Edit] Warning! since uploading MEP keeps crashing on my machine half way through projects. It is loading all my ram
• Samplitude

  One answer, on 10/17/2019

  [Solved] Samplitude: Valid serial number accepted then rejected. Error code -14
  I installed Samplitude Pro X4 Suite and activated it successfully using the serial number that Magix provided. However, when I exited Samplitude and re-opened it, it asked for my serial number again, and then rejected it. So first it accepted my
• Page & Layout Designer

  12 answers, most recent on 3/20/2020

  [Solved] Where's English?
  Hoping someone can help here -- I downloaded Xara Page & Layout Trial, liked it and wanted a serial number. During the online purchase, I was directed to Magix as they were responsible for Germany, where I currently live. Bought the serial
• Music Maker

  3 answers, most recent on 9/7/2019

  RE: [Solved] Music Maker 2013 Premium file not found / some instruments won't load
  Hi there, Sorry to hear about this issue. Vita (or any of the Vita-based solo instruments) complaining about not being able to access some file that is part of the sample library for that particular instrument is usually an authorisation/DRM problem
• Music Maker

  3 answers, most recent on 9/7/2019

  [Solved] Music Maker 2013 Premium file not found / some instruments won't load
  Hi, the product has been registered for many months and used to work fine. Suddenly it says 'file not found' when I try to load an arrangement, like "Vita could not find the <different instruments> in image file: <instrument folder>. The
• ACID

  14 answers, most recent on 12/22/2022

  [Solved] Acid Pro 8 Failed to install Microsoft Visual C++ 2017 Redistributable
  Hi, I've recently purchased 'The Beat Goes On' bundle via Humble Bundle and the only issue I have is Acid Pro 8 installation (Acid Pro 8 Version 8.0.8 Build 29). Sound Forge Pro 12, Music Maker, MP3 Deluxe 19 and Acid Music Studio 10 have installed
• Rescue Your Videotapes!

  36 answers, most recent on 4/26/2021

  RE: [Solved] Driver installation for MAGIX K0065 (Windows 10 64-bit)
  Hi John,Some updates:1. I got a package (french version) of RYVT (version 6.0.2.31 (UDP3) after an update. While it does install into Program Files (so the 64bit version), it does lanch an X86 version for drivers.2. The analog2USB dongle is a K0065