johnebaker wrote on 5/3/2023, 9:10 AM



You will see I have modified the title of this topic to remove the serial number.

Please do not post serial numbers, order numbers, email address or othe confidential/personal nature in the forum.

This is a public forum not Magix Support.

We need more information:

  • What is the full name/version of the program?
  • What error messages are you getting when attempting to re-install? Screenshots would help.
  • . . . . Dell PC . . . .

    What is the specification of your computer system including Windows version and program version, see this topic for what is required and please quote processor and graphics card make/model in full, and also what monitor/screen resolution(s) you are working with if this is a laptop.

I would suggest you put this information in your profile signature so we do not have to keep asking for it.

John EB
Forum Moderator


VPX 15, Movie Studio 2024, 2023, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional 64bit on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB HDD (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

Paul-Austin4019 wrote on 5/3/2023, 11:06 AM

Thanks for assist. Have. Re-installed the program and adding. Also have taken advantage of well priced upgrade from your website. Again, thanks