• Xara Designer Pro

  10 answers, most recent on 4/13/2023

  RE: Upgrade
  To say "That never happened" is not any help. I had the exact same thing happen to me. I have three copies of Xara Designer Pro. I updated several of these and it will not appear as "active update service" on any of my installs. It did before.
• Video Pro X

  31 answers, most recent on 1/19/2024

  RE: Video Pro X12 - Newblue Elements not working/registered?
  No bad at all, if someone doesn't say something it's easy to assume. The program's been installed for a good few months and I suspect NewBlue was originally activated but has since "gone bad". I hate DRM with a fervour, in all its forms.Uninstalling
• Samplitude

  One answer, on 2/16/2023

  RE: download again
  @dennis-murphy7574 You can redownload all your software from your user account at https://www.magix.com/int/support/my-service-center/ For Music Maker download the Free Edition from Magix.com and log into your user account after you installed it to
• Movie Studio

  4 answers, most recent on 7/28/2023

  RE: Registration issue after registration of 2nd PC
  @Willig Is your 2nd PC really running Windows 12? Which of the two PCs requires that you re-register every time, or does this occur with both of them? I am not at all sure how this problem might be corrected, however, go to your Magix account, log
• Movie Studio

  4 answers, most recent on 1/28/2023

  How can I fix this error: " Renew the Update Service "
  I have bought Movie Studio 18 Platinum Steam Edition. I have installed it and there was a warning when I try to open application. it says " RENEW THE UPDATE SERVICE " Explanation: " Installs the latest version of the Update Service for your
• SOUND FORGE

  8 answers, most recent on 2/6/2023

  RE: Download speed 108 KBPs. Yes, with a K.
  No.. a SFP-16 serial will not activate SFP-15 or other earlier versions. However, until the SFP-16 issues are resolved, Magix has been offering an SFP-15 activation serial for SFP-16 license holders if they ask. I cannot guarantee this, but Magix
• Rescue Your Videotapes!

  One answer, on 8/11/2023

  RE: Download never starts
  @SusanneSkjold-Petersen Welcome to the Magix user to user forums. You chose Rescue Your Videotapes as your product, is that correct? From where are you trying to redownload it, your Magix account? It is possible there is a problem with the Magix
• Web Designer

  2 answers, most recent on 1/24/2024

  RE: Support
  @johnebaker Hi John EB, Any issues with Xara hosting you should refer to Xara support. It's rather complicated. I asked Xara and they said that current Xara hosting is with Magix, not them. Here is the Q&A (in the chat in Xara.com): Me: I have
• Movie Studio

  19 answers, most recent on 4/25/2023

  RE: mpeg-4 codec activation code incorrect
  @CubeAce Hi, it didn't automatically download and it opens another small window that states the following "The Activation code is incorrect. please make sure it had been entered correctly or contact the magix customer service:" I also dont
• Photostory

  2 answers, most recent on 3/20/2023

  RE: HostNotFoundError due to simplitec.com AutoUpdate
  It's a too long time that when I switch on my PC come out "Host services2.simplitec.com not found". What is it and what I have to do for eliminate that inconvenient? Thank you very much.
• SOUND FORGE

  28 answers, most recent on 1/27/2025

  RE: INSTALLING LEGACY PLUG-INS
  Hi, SP, Thank You so much for the information. It's hard to make a choice or decision when you are completely in the dark. I feel like I'm dealing with open source software, but, one expects better from being a paid customer. At my day job, you can
• Video Pro X

  13 answers, most recent on 10/18/2023

  RE: adding my Magix software to my new computer
  @david-haws Welcome to the Magix user to user forums. Which Magix products do you have? To download and reinstall any/all of your registered Magix products, go to your account, log in, go to My products and find the listings for those you wish to
• Off topic

  4 answers, most recent on 5/13/2023

  RE: Contact support
  @Joe-Donaldson Click on the SUPPORT link at top of this page and then select your product. On the next page scroll down until you can click on Contact Support. Then create an e-mail ticket. Depending on your error message we in this user forum might
• Music Maker

  17 answers, most recent on 3/28/2023

  RE: Bug? After installing new update, I've lost access to many of my VSTs
  @Tristan-Phipps Check your serial numbers in your user account at https://www.magix.com/int/support/my-service-center/ There should be the serial number for Samplitude Music Studio 2019. The instruments are also very likely from Music Studio 2019.
• Movie Studio

  36 answers, most recent on 6/11/2023

  RE: Importing video file saved from camera - no audio in Movie Studio
  @Terry-Schmidt Hi, to my novice eye that file looks ok, AAC LC audio format is very common, I don't know what Hisilicon VIDEO/AUDIO is apart from what i can read online, - "HiSilicon Video Encoder suffers from an unauthenticated RTSP buffer overflow
• Music Maker

  4 answers, most recent on 2/18/2023

  RE: MMM 2023 premium kayıtta iken yazılım hatası.
  @Ugur-Olus Did you only shut your computer down and turn it back on or did you restart it? Do not only shut your computer down, because this will save the current (broken) state of background services and drivers to your SSD and then load it again
• Photostory

  4 answers, most recent on 2/9/2024

  RE: I want do download Photostory Deluxe 2014
  @andrihugo Welcome to the Magix user to user forums. If the installer for PS 2014 is not shown in your Magix account (log in, go to My products) I think your only option is to email infoservice@magix.net and ask for their help in redownloading the
• Off topic

  27 answers, most recent on 4/23/2023

  RE: Can't log in to my account.
  So support's response to me not being able to login to the service centre with x...@mailf...s.com was to change the account login to x...3@mailfiles.com. Not what I asked for but I've given up now.I note also that with that change my forum login has
• Music Maker

  3 answers, most recent on 8/28/2023

  RE: uploading/sharing beats
  @Ikonik You can upload your creations here: https://www.magix.info/us/media/ Probably most forum users are active in the Media section. Uploading to other sites might be possible as long as your account there isn't monetized or advertiser
• Music Maker

  16 answers, most recent on 3/30/2026

  RE: Loops Unlimited
  @slysnake96 I think that Music Maker uses a TLS 1.2 encrypted connection, so please check that everything is configured correctly. Especially install all Windows updates. https://www.magix.info/us/support/article/error-code-1--94/ Windows is fully
• Movie Studio

  7 answers, most recent on 5/19/2023

  RE: I broke my hard drive
  @frederick-Galinier Please remove the serial number, this is a public forum and everyone can see it. This is your private data. Go to https://www.magix.com/int/support/my-service-center/product-downloads/ and download Video Deluxe. Install the
• Movie Studio

  40 answers, most recent on 4/8/2023

  RE: won't update. it loops
  @francis-cumagun When you first used the program you would have has to create a Magix account here. There you can download any program you have as many times as needed. Ray.
• Music Maker

  15 answers, most recent on 3/28/2026

  RE: Music Maker update 32.1.0.17
  오래전부터 이거 무한루프 사용 사람인데 -(정액제로) -너무자주 연결이 안돼서 속상해요 I've been using this infinite loop for a long time - (flat-rate) - I'm upset because I can't connect too often. Hi @kangyoung-lee, If you're positive your subscription is active and valid and the
• Movie Studio

  5 answers, most recent on 7/30/2023

  RE: Re-registration each time product is started
  @davidm-thangliana Try this: Go to https://www.magix.com/us/support/my-service-center/, log in, go to My products, find the listing for your software and check the number of activations currently registered on your account. Deactivate any you no