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@Amr1800 These problems are usually caused by not using a dedicated USB audio interface with ASIO drivers. The standard audio chipsets in most computers might have problems handling the audio engine. They are good for playback, but not so good for

ACID

11 answers, most recent on 12/30/2025

RE: [Closed] DLM manager fails to load on installation, so no built in plugins

@Andrew-Goode Hi . . . . I've now upgraded to Windows 11 Home 25h2 . . . . That may have made matters worse, especially if you are logging in with a Microsoft account. You may have OneDrive activated and syncing your Documents, Desktop and Music

SOUND FORGE

10 answers, most recent on 12/8/2022

[Solved] Batch Converter Sound Forge Pro 16

Hi! i need your help to understand better and trouble shoot an issue with the batch converter. I have sound forge pro set on 2 computers with the same windows pro 10 version. The firts one is a laptop and everything is fine. The 2nde one is a

Video Pro X

13 answers, most recent on 4/16/2025

RE: Saving Custom Window Arrangement - saving main and sub navigation?

Hi @browj2 Thank you for pointing me to the .pmly files. Your knowledge has been invaluable and I have been able to determine the bug in the system. As discussed, the "Main-navigation" are the tabs of the Media Pool window; specifically, Import,

SOUND FORGE

4 answers, most recent on 2/1/2026

RE: Extraction de pistes CD

@Daniel-AUMIOT Voici deux points à vérifier. Premièrement, assurez-vous de ne pas enregistrer de fichiers dans un dossier synchronisé avec OneDrive. Windows tentera de les télécharger automatiquement sur le cloud, ce qui peut entraîner des

Video Pro X

25 answers, most recent on 2/11/2026

RE: Cannot start VPX17 by double-clicking on MVP file

@Bol Hi Rob, Thanks for taking a look. However, I did all of that. Switching to MS2025, using right-click on the mvp files, choose another app, select Magix Video deluxe Plus, Always, opens the program in Movie Studio. Exit Movie Studio. Now

Video Pro X

4 answers, most recent on 5/28/2026

RE: Video Pro X17 stuck at "Initializing movie"

@wilkoryte Hi Try the following: Arrange the program interface as you want it to be Select Window, Windows arrangement, Save, give the layout a name and save it. Restart VPX. If the issue persists we need more information: Computer

Off topic

162 answers, most recent one hour ago

RE: Magix support has not responded to support tickets for months

I'm really sorry I purchased Vegas Pro 23. First I had a problem with trying to make a title page. I contacted support and they sent me an email to say that "We sent your inquiry to Joe Blow" Well Joe Blow never did reply! Next problem was the help

Video Pro X

13 answers, most recent on 1/23/2024

RE: Software Corruption?

I have tried using the project file on another computer with the software loaded (desktop computer) and I am experiencing the same issues. I now believe that the project file may be corrupted in some way.

Audio Cleaning Lab

6 answers, most recent on 11/24/2025

RE: [Solved] Install Audio Cleaning Lab 2016 on new PC

@goodone2 Assuming your version of ACL will run on a modern computer you need to deactivate your existing registrations of the app. To do this (since your desktop ... died years ago) you need to go to your Magix account, log in and go to My

SOUND FORGE

2 answers, most recent on 10/21/2024

Unable to record from the computer.

I want to record sounds from videos, such as dialogue from movies that are playing on my computer. I have done this with Sound Forge in the past, and today I downloaded Sound Forge 17. I have been trying the different solutions that were recommended

Photostory

53 answers, most recent on 11/30/2024

RE: new photostory 2025 version is completely UNUSABLE and crashes...

@Elprimeradavio Welcome to the Magix users forums. I'm sorry the new version of PS is proving so troublesome for you but I have it installed and though I have yet to use it extensively, it isn't crashing etc. for me. And I'm pretty sure this forum

Music Maker

20 answers, most recent on 9/28/2024

RE: MIDI Issues Out of the Blue

@dmstar1956 Did you enable hidden devices in the View menu of the Device Manager? I cannot see Digital Keyboard 1 in your screenshot. If it's listed, try to install it with the right click menu, then restart your computer (select the Restart option

SOUND FORGE

77 answers, most recent on 2/4/2026

RE: SFPro continually crashes - versions 14-18

@SteveMTNO Can you create also a new file with the same attributes of your large file (192 Khz, 24 bit) and fill it with 40m25s of Insert > Synthesis > Simple? Can you save, load and edit it without crashing? If yes, then there is a problem

Video Pro X

22 answers, most recent on 5/10/2025

RE: [Closed] Crash Log does not open

@Can-Dive Hi . . . . actually viewing the log by pressing the button doesn't work on my system although I know the log exists . . . . This is probably Windows Explorer in a hung state, so the open log action fails. Two thingways to get out of this

ACID

13 answers, most recent on 12/31/2024

RE: My Acid 11 Error code 14

Thank-you for your swift reply. I wasn't sure about sending the serial numbers. It won't happen again. I was just frustrated about the delay I'm having in getting important work done on time. I've been working with ACID for over twenty years. How do

Web Designer

11 answers, most recent on 11/14/2022

RE: [Solved] Gallery widget not working

@Shaun-Johnston Hi . . . . I've had this problem for years, and lived with it. . . . Has this always been on the same computer? Try resetting the program Control Bars, Window, Control bars, Reset Note this will undo any customisation of the toolbars

Movie Studio

3 answers, most recent on 11/25/2024

RE: “No playback device activated”

@jak.willis The error message specifically mentions your sound card because the problem is to do with your computer's audio settings. Most commonly, this is caused if your sound card is default setting to something other than the normal video

Samplitude

5 answers, most recent on 1/29/2024

RE: No sound coming from any output source

@T-G5352 All other computer sounds (notifications, youtube, etc.) work as normal. While Samplitude is running? This shouldn't be possible while using the Magix Low Latency or Asio4All drivers. They block audio for all other applications. Your

Movie Studio

15 answers, most recent on 7/5/2024

RE: Puting finished movie with Title Page + chapters onto a USB stick ?

@VHS_guy_2019 @johnebaker Alternatively could the file be exported as an ISO file to play on a computer? Then a player like VLC Media player may be able to have access to chapters etc.

ACID

3 answers, most recent on 7/27/2024

RE: Acid Pro 10 installation problem

@David-Dunbar Make sure you select Restart and not Shut down. Shutting down the computer only saves the current state and loads it again after turning it back on. Also make sure all pending Windows updates are installed completely.

Video Pro X

6 answers, most recent on 11/14/2024

RE: Magix Video Pro X16 project stuck

@matti-heikkil Hello Matti, Just an addition to the answer given by @johnebaker. As far as I can tell, your computer dates from 2013 (11 years old), on which Windows 11 cannot be installed by default as far as I know. You have force-installed

Music Maker

6 answers, most recent on 12/5/2022

[Solved] Ok, some items are allowing a second registration

So I could not get Soundforge to register on my second computer, nor will Surrealistic MG-1 Plus. I ordered a second license for Music Maker, but now am not sure if this was a good idea. I finally did get Soundforge to register, but MG-1 Plus will

SOUND FORGE

7 answers, most recent on 11/12/2025

Sound Forge 17

I have downloaded and reinstalled sound forge 17.0.2 on a windows 11 Pro computer with Intel i7-13700 CPU, rebooted, and tried to launch. It would not launch and would not give any error message as a hint to why it would not launch. It just pops up