• Off topic

  13 answers, most recent on 2/27/2026

  RE: Payment not received email
  @riley-colwell Hi, I doubt that you received such an email from Magix. I have never heard of Magix threatening anyone with legal action. They can simply disable your software by blocking the activation code. It is probably a scammer. I recently got
• SOUND FORGE

  12 answers, most recent on 12/5/2025

  RE: Ozone 12 Advanced Plugin Not Recognized in Sound Forge Audio Studio 17
  I'm having the same problem with Ozone 12 Elements and Sound Forge Audio Studio 17. The tech support team at Sweetwater looked into it, and they contacted both Magix and iZotope: they are aware of the problem, but offered no workarounds (and neither
• Video Pro X

  6 answers, most recent on 3/11/2024

  RE: manual update download
  @terrerad Hi. Here is the update history of VPX. Ray.  
• Music Maker

  4 answers, most recent on 4/1/2025

  cannot down load my product
  Confused...I was updating my computer and was adding Music maker software. I did not get my product that was on may account page (understand that it might not be compatible for 11). Received a music maker 2025 a temp version. not the premium edition
• Video Pro X

  10 answers, most recent on 10/23/2025

  RE: App failure to load
  @Michael-Banks1180 Hi . . . . the application has failed to launch due to it's side by side configuration is incorrect . . . . This usually means there is an issue with the Microsoft VC++ installations. See this tutorial, it is a PDF file so you can
• Samplitude

  3 answers, most recent on 10/8/2025

  RE: New update is available for Samplitude Pro X8 and Music Studio X8
  Happy New year too! What about the library randomly resetting? And the audio drop out when recording on a crossfader? The 10fps fullscreen window of melodyne? The click made by AUX opening at the begining of the song (present in the export too)? I
• SOUND FORGE

  4 answers, most recent on 5/12/2025

  RE: Sound Forge 10 is not recognizing audio input
  @JBE Have you checked if microphone access is allowed in the Windows settings? Sometimes this gets disabled after a Windows
• Video Pro X

  17 answers, most recent on 6/13/2025

  RE: VPX 17 - project folder - transferring clip from list to timeline
  @Betovalle Thanks for confirming the "Arrow button bug" using my workflow. I'm sure they will fix this error in an update. As for the Scene/take bug, you indicated that you had reported it before, did you receive any feedback from Support
• SOUND FORGE

  7 answers, most recent on 1/5/2025

  RE: Renew the Update Service
  This thread is the top result in Google if you search “sound forge update service”. None of the replies were helpful for me and the bug still exists in 2025. I prevented the popup by navigating to C:\Program Files\SOUND FORGE\SOUND FORGE Audio
• Other products

  2 answers, most recent on 11/16/2022

  [Solved] Update Notifier can't be uninstalled
  This is for Update Notifier 3.0.0.50. I've been trying multiple times to update Update Notifier and it keeps telling me that it can't remove the old version, because I deleted the old installer on accident. It gives me a pop-up saying "The feature
• Video Pro X

  14 answers, most recent on 1/6/2025

  RE: Bluray Burner Problems and Multi-Language Bug in VPX16
  @browj2 Hi John . . . .  I'll need a new burner . . . . May be, may be not, check if there is a firmware update for the burner, it may not have the necessary burn parameters for the discs and is using a default power setting which may be too
• Video Pro X

  37 answers, most recent on 11/9/2024

  RE: bug ?? unable to delete keyframe -> from 2nd clip (onwards)
  Hi @Bol  Where exactly did you find these update references? (From this post, I did a quick Google search and found them on websites but without identifying which corrections these numbers were made to 22.0.1.215 ... 1.219 ... 1.236) Thanks!
• SOUND FORGE

  28 answers, most recent on 1/27/2025

  [Solved] INSTALLING LEGACY PLUG-INS
  Hi, I have licenses for Sound Forge 11 and Sound Forge 16. Version 11 was still Sony and bundled with the Izotope Mastering Suite. This suite of plug-ins was awesome and comparable to anything today. I have multiple computers and have been running
• Photostory

  12 answers, most recent on 3/12/2025

  RE: Hardware Acceleration Failing
  Hardware ..... GPU AMD Radeon RX6800GT. CPU AMD Ryzen 9 5900X .. all current drivers. OS .... Win11 all windows updates applied Photostory doesn't crash and there is no error in reliability monitor. The export fails and I get an error message
• SOUND FORGE

  17 answers, most recent on 3/25/2025

  RE: Sound forge 17: Cursor/Marker is not fixed -moves when zoom in-out
  Hi there. August 2024: Sound Forge Pro 16 build 106. Same issue as above unfortunately (on Sound Forge Audio Studio 17). I've uploaded a short 90 second clip showing all my settings and a proper demonstration of the issue on a WAV vs on a compressed
• Movie Studio

  19 answers, most recent on 11/3/2024

  RE: program crash on export after 5 minutes movie studio 2025.
  Folks,   updated the drivers for my video card and all good so thanks to everyone for your help getting me going now have my video exported successfully now have another issue so lookout for my call logging it now
• Off topic

  3 answers, most recent on 2/13/2025

  RE: [Closed] MAGIX Installation Manager
  @Joe-Korkowski I believe this has something to do with the downloader not being able to connect to the internet. The reasons for this can be firewall or antivirus settings. It might simply work if you use your smartphone as a Internet hotspot. But
• Photostory

  21 answers, most recent on 11/14/2024

  RE: New instal freezing at splash screen
  Hi Jeff Done both - no change. Took the video card out and plugged into the onboard card -no change. After 30 mins of the updating program layout, it disappears but then back to a completely frozen program. I have gone ahead and opened a ticket if
• Video Pro X

  65 answers, most recent on 4/7/2024

  RE: VPX prices until April 9, 2024
  @Betovalle Ich glaube nicht an ein Update für VPX15 / Video DeLuxe. Da die neue Version etwa Mitte Mai erscheinen wird. I don't believe in an update for VPX15 / Video DeLuxe. Since the new version will be released around mid-May.
• Music Maker

  14 answers, most recent on 6/10/2024

  RE: [Solved] Music Maker begins to lag, eventually crashing after opening store.
  So I upgraded my computer and got a bigger SSD drive and that did not solve the issue. However, on the just in case that a solution couldn't be found from those who took the time to help me I messaged support this is their answer and It solved
• Movie Studio

  44 answers, most recent on 5/30/2024

  RE: Movie Studio 2025 Released
  @johnebaker after I update to the latest patch. Wozzat all about?! 😲
• Music Maker

  10 answers, most recent on 3/6/2024

  RE: Music Maker next update to 2025?
  Thanks for answering. And do you know if I buy, will I get to update to that version? Does buying include updates of versions? any extra information is welcome. thanks
• SOUND FORGE

  5 answers, most recent on 2/12/2026

  RE: Version 14 Missing VST Plug in Rack Missing inter alia
  Hi @Gr8fuldan, firstly, this is a 'users' forum. Other users and moderators on this and other Magix discussion groups do not have access to activation serials and other personal info. When activating Sound Forge, your old email address does not need
• Photo & Graphic Designer

  8 answers, most recent on 7/15/2024

  Error code 6
  Hi, I have Photo & Graphic Designer 2013 (Version 8.1.4) which has served me very well over the years. Yesterday it stopped working after a Win 11 update, with Error Code 6. I can't find an option to roll back the Windows update and no longer