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Hello, Magix Movie Edit Pro is not working correctly on my computer. It will give an error and the user interface is not how it used to be. I tried to fix it and opened a video but when I hit play the user interface is not how it used to be and I

Movie Studio

4 answers, most recent on 2/4/2021

[Solved] NewBlueFX Filters 5 ultimate will not install

I purchased the upgrade for MEP2021 including the Filters 5 ultimate. When installing the effect through MEP, I select the icon under "Extra Effects" and then select, "Download". The download completes and then goes to the setup dialog. During

Movie Studio

2 answers, most recent on 2/1/2021

RE: [Solved] Zoom & editan originally portrait sequence guidance

@Xenofex2 Hi George I think the TV cropping feature would help you with this. To turn this on select Effects, Movie Effects settings, TV cropping tab as shown below This puts the Text safe area border onto the preview monitor - it does not appear

ACID

5 answers, most recent on 1/29/2021

[Solved] Magix, please continue working on bugs! We need AP to work already!

This is a shot in the dark and a hope that someone from Magix will see this. I just took on a project and am trusting AP with it as my workflow just isn't there with any other DAW. I need this to work. Just like many other users want, magix, please

Movie Studio

8 answers, most recent on 1/12/2021

RE: [Solved] 90000 fps rate problem

@Garry_A Hi Is this an OBS recording - if so see this topic on OBS from this comment onwards - it is a bit of along read! . . . . As you can see the FPS is at 29.97 . . . . Quite true, however the line I was expecting is this one: Frame rate

Music Maker

3 answers, most recent on 1/10/2021

RE: [Solved] Problems with Live Pads

@MauX-65 Hi No problems here no matter which order I load the Live pads. Try loading the 1st and 16th pads first then the rest. One small issue I did find (though it could have been me) is - if you do not 'turn off' all pads before stopping

Photo & Graphic Designer

4 answers, most recent on 6/15/2021

RE: [Solved] Push notifications

@Moofie Hi . . . . Were this a free program, I would understand why the company might think they can push ads on someone, but this is a paid program, and I want the ads to stop. . . . Many software manufacturers are now doing this in one form or

Photo & Graphic Designer

4 answers, most recent on 6/15/2021

[Solved] Push notifications

I just bought Xara Photo & Graphic designer, and after I installed it on my new Windows 10 laptop, it began sending push notifications to my desktop. I can't find anything in the menu which would allow me to turn this "feature" off. Were this a

Photostory

5 answers, most recent on 1/9/2021

RE: [Solved] New 2021 update, when open program welcome window look like the old

@ryanejensen Hi . . . . Why do I not get the same experience after download of new 2021 . . . . I would suspect that video and manual showing the horizontal layout of New project/Open project dialog box were produced months in advance of the

Video Pro X

14 answers, most recent on 1/6/2021

RE: [Solved] Installation Error

I've never even delved into any products from MAGIX ever, this is the first time. How can I find upgrade offers when the product hasn't even been installed? Is there somewhere I can find a proper installation version since it says the installation

Music Maker

3 answers, most recent on 1/5/2021

RE: [Solved] No video import in MM 2021

@MauX-65 Grrr! Yes, this is a known bug and the avi format was added in the last patch. Please raise a ticket with Magix as they have been taking far too long to correct this. John CB

Music Maker

6 answers, most recent on 1/2/2021

RE: [Solved] How do i get my upgrade offer add-ons, instruments and soundpools?

@Patrick-Reilly Ok, I suspect the problem is that you "upgraded" from version 2021 to 2021 and you already used the coupons and new coupons weren't added because your version didn't change. I think the best idea is to contact sales support at

Music Maker

6 answers, most recent on 1/2/2021

[Solved] How do i get my upgrade offer add-ons, instruments and soundpools?

I just bought Magix 2021 premium back on Dec 2nd, Today Dec 30th i see the add for the upgrade offer that includes the Variverb2, Christmas pop bundle , 3 soundpools, a soundpool collection, 3 magix instruments, and 2 tiny instruments. So after i

Rescue Your Videotapes!

6 answers, most recent on 4/16/2024

[Solved] Rescue Your Videotapes 2.0 with Windows 10. Is it possible?

Hello,I have "Ratuj swoje kasety" 2.0 (Polish version of Rescue Your Videotapes). It has been instaled in 2010 year. I try to use it with Windows 10 now. It does not work. I think the problem is with driver. I can not install MAGIX USB-Videowandler

Music Maker

6 answers, most recent on 12/8/2020

RE: [Solved] Soundpools from past versions?

@TrooperTru Hi, Yes. Your Soundpools should all be under: C:\Users\Public\Documents\MAGIX\Common\Soundpools In MMM, simply add the path to this folder by clicking on the parameter button for Loops and Adding Soundpools. All of my older Soundpools

SOUND FORGE

16 answers, most recent on 11/28/2020

RE: [Solved] Setting LUFS levels

Pro 11 and later includes the LK/LU meters and the loudness data in the 'Statistics,' A Statistics icon can be added to the toolbar and/or a keyboard shortcut. The LU factors were not available in Pro 10 (prior to the US broadcast CALM act). FWIW,

SOUND FORGE

4 answers, most recent on 11/23/2020

RE: [Solved] Izotope ozone 9 elements location in Soundforge audio cleaning lab 2

@sfskys By default, iZotope Ozone 9 Elements should appear in the Mastering tab of SFACL2. See the attached screenshot from my computer: HTH Jeff

ACID

16 answers, most recent on 6/25/2024

[Solved] Acid Pro 10 can't install Microsoft Visual C++ 2013(x64)- won't update

So, ever since the latest update for Acid was pushed out, I've been having issues applying it. Each time I try, I get this error: I'm on Windows 10 1909 x64. I just got this laptop a month ago, it's all updated. Beyond the error message, even if I

Other products

2 answers, most recent on 11/6/2020

[Solved] Adding Background Music

I've been playing around with Fastcut trying to get the hang of it. I like it but the songs in the library suck. How do I upload my own songs?

Movie Studio

12 answers, most recent on 10/21/2020

RE: [Solved] Massive Bug Report - Movie Edit Pro Premium 2021 just installed

@Chester-Sapino Hi, You have to have separate objects to link to for each of the Intro and the Outro. If you only have one video clip, split it in the middle. Now try adding the Outro. John CB

ACID

3 answers, most recent on 9/27/2020

[Solved] ACID Music Studio 11 will not go online to install.

I'm getting this error when i try to install, I've tried switching off AV, Firewall & Safe Mode, same popup. I am online & everything else works perfectly. Any ideas? Thanks. Win 7 Pro Service Pack 2 for the PC i want it installed.

SOUND FORGE

18 answers, most recent on 1/6/2022

RE: [Solved] Channel Converter

Hi, Forgers. I received an update to the support ticket. It reads: "Thank you for your message. This error is a bug caused by the recent update to Sound Forge Pro 14 (build 111). This is known to the developers and they are now working on an

Movie Studio

22 answers, most recent on 9/19/2020

[Solved] Portrait Images-"Echo" Pillarbox Effect on Edges

I'm doing a slideshow where the millennials are providing some of the images. You guessed it, half of them are portrait! I am trying to come up with a quick solution to avoid having straight black bars down the sides. I've currently got the

Photostory

5 answers, most recent on 11/3/2022

[Solved] More Collage Templates

I'm working on my 2nd project so am still quite a newbie. One of the reasons I chose PhotoStory Deluxe was for the "over 100 photo collages" but I only see 10 collage templates. I've reviewed doc and support info and don't see another place to find