• Music Maker

  5 answers, most recent on 6/23/2024

  Music maker 2025 premium qt and open gl 2 issues
  the upgrade is not usable. It will not launch after installation. tried reinstall twice.keeps causing a rendering error in qtprevious 2024 layout interface has no issues ....
• SOUND FORGE

  12 answers, most recent on 5/24/2024

  RE: Audio Vinyl Recording files not saving as mp3
  Resetting Sound Forge usually resolves the MP3 issue.
• SOUND FORGE

  27 answers, most recent on 3/19/2025

  RE: Sound Forge Audio Studio 17 doesn't detect Ozone 11 Standard (VST3)
  every time i master a track in ozone or any pluggin i use the whole program drops out anybody know how to fix this Well consider yourself lucky, I can't even launch Ozone 11.2.0 in Sound Forge Audio Studio 17. It doesn't even appear in the plugin
• Movie Studio

  47 answers, most recent on 8/24/2025

  RE: "Takes" functionality
  @me_again Hi Andy . . . . if the video clip has no audio or is ungrouped (audio and video separate) then the Take is corrupt, only 1 second long, all black and crashes MS2025 when trying to add to timeline . . . . Confirmed on 4 counts for MMS 2025
• Xara Designer Pro

  7 answers, most recent on 5/25/2025

  Unable to disable all pages from "Auto-generating canonical URLs"
  I am currently using the latest version of Xara Designer Pro x64 (updated March 2025). Despite extensive research, I have not found a successful method to complete this task. I've come across various instructions online on how to disable this
• Music Maker

  15 answers, most recent on 7/10/2024

  RE: HELP! Problems again with soundpools, can't access
  @SP. Yes I have opened a ticket with tech support. Very odd the manual shows a sign in userid and it's not in the software. I agree there is a unlimited soundpool issue which is causing my headaches. I really think there needs to be a sign in and
• Movie Studio

  14 answers, most recent on 10/29/2024

  RE: MEP 2023 | 2 video files (in 1-day) have been exported with corruption
  @Apollo89x Hi . . . . They have ignored my support-ticket though! . . . . Before they can respond the issue has to be able to be replicated or already a known issue. . . . . I've exported 100s/1,000s of clips at this birate over the past 5+ years .
• SOUND FORGE

  One answer, on 9/6/2024

  Sound Forge 10 Save/Export distortion!
  Hello, I have been using Sony Sound Forge 10 for a very long time now with no problems and recently (in August 2024) I started having some issues with audio files distorting when simply SAVING (or exporting)! I use my Sony Sound Forge 10 for
• Other products

  One answer, on 12/31/2024

  [Closed] Vegas Pro 18 device registration issues
  Been using vegas pro 18 on and off for the past year and half or so, just today I went to load up the software again and was prompted with the device management screen requesting that I deactivate one of my old devices in order to start using it on
• Movie Studio

  8 answers, most recent on 2/5/2026

  Repeated glitch in burned disc
  I have been using Movie Studio 2025 Platinum on my windows 11 computer. I have tried several times to burn a movie of mp4 files from a vacation to a DVD. The edited movie plays normally using the software itself but even though the program says
• Movie Studio

  7 answers, most recent on 12/29/2024

  RE: crash when internet goes down
  @CubeAce OT . . . . Edge . . . . This too can be removed (Revo) however, do not remove the Edge Webview2 Runtime, doing so will cause issues with any installed program that requires this to connect to the Internet, this includes Magix programs. John
• Video Pro X

  11 answers, most recent on 1/10/2024

  [Solved] Program refuses to make chapter menus.
  Hello, I am running the trial for Video Pro X15 now and I am happy about the rendering speed. However, there is a problem: When I place chapter markers in the timeline which I plan to use for the menu of the Blu-Ray I am creating, the program never
• Movie Studio

  22 answers, most recent on 8/13/2025

  RE: Support and TICKETS
  Thanks CubeAce, but that's not the problem. 1. It's not the effect of a third-party provider. 2. My computer performance is perfectly sufficient with a Ryzen 7 and 32GB of RAM. Especially since version 2025 on an old PC with an Intel i5 and 16GB of
• Photostory

  21 answers, most recent on 11/14/2024

  RE: New instal freezing at splash screen
  @Alan-Workman Hi Reply to the email, even though it is blank, indicating that the ticket response email is empty and state that the issue has not been resolved, also give a link to this topic. John EB
• Photostory

  One answer, on 9/30/2024

  Video Audio issues in slideshow production.
  Hello, I am having issues with my slideshow production. I have saved a project containing roughly about 184 pictures in a more collage format. However, adding short 15 second video clips have been tricky. Once I add said clip, The video then needs
• Video Pro X

  62 answers, most recent on 5/15/2025

  RE: Should I choose Video Pro X or Vegas Pro?
  @CubeAce Ray, just did a quick test: Neat video on a 56 second object, saturation boost on a ~18 second object and a brightness reduction on the rest (~11sec) and swapped the start and finish objects. Export time with those m2ts parameters was 50
• Movie Studio

  46 answers, most recent on 4/10/2025

  RE: Stereo not supported - burning disc
  Thanks John for the thought, however I have tested one of my drone videos that is recorded with no soundtrack whatsoever, and I have the same error with MMS 2024. I keep searching and trying to find a solution somewhere but I'm not having any luck.
• Movie Studio

  9 answers, most recent on 6/8/2025

  RE: Update plugins
  @bjtap Hi Magix have just released the information on VDL 2026, from the specs the existing plug-ins should work. From experience, the following plugins have transferred over from different versions of MMS and VPX to the 2025 and 16 versions, I
• Music Maker

  3 answers, most recent on 10/2/2024

  RE: Unlimited stopped being unlimited after 15 days?
  @Eduard-Octo Are you logged in (in case you use Music Maker 2024)? Does this happen with every Soundpool or just the new ones? Maybe it's a server problem and will go away later. It happens with every soundpool I tried, and I'm pretty sure that I'm
• Movie Studio

  16 answers, most recent 5 hours ago

  RE: Video Deluxe 2026 Plus
  @AAM Hi We need more information to help diagnose the issue you are having: The specification of your computer system including Windows version and program version, see this topic for what is required and please quote processor and graphics card(s)
• Music Maker

  4 answers, most recent on 7/5/2023

  [Solved] MMM 2024, is it "locked" to 44.1kHz sample rate?
  Having used MM for several years and in numerous versions, this is the first time I have encountered this issue. I installed the new Premium Edition only this morning. As a default, because much of my work is for video, my external MOTU audio
• Movie Studio

  26 answers, most recent on 1/27/2024

  RE: [Solved] An Error occured during Export
  @fishycomics Hi Can you please complete the specs of the laptop please - we still need to know the CPU full name and model number, RAM installed and additionally the make/model of the laptop. . . . . the arc graphics . last update was sept 2023
• Music Maker

  9 answers, most recent on 11/1/2025

  RE: Loads but wont run
  @THOMAS-LINNERTZ Hi We need more information to help diagnose the issue(s) you are having: The specification of your computer system including Windows version and program version, see this topic for what is required, and please quote processor and
• Movie Studio

  7 answers, most recent on 7/4/2024

  RE: error message
  Thank you for all your feedback. I have ordered a further 8GBDDR ram hopefully this will help the issue.