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Hi all, Michael had a support ticket with us and ended up being able to install the patch. Unfortunately, I cannot even fathom exactly what step of the patch installation procedure could produce that kind of error message - even in theory. However,

Movie Studio

2 answers, most recent on 12/26/2022

Access Violation

I am getting a program freeze and crash with an access violation error. No logs are captured, and it doesn't always crash right away (although typically it does). I have an i9 and a GeForce 3080 with 32 GB of RAM so I don't think it's my PC. How can

Other products

3 answers, most recent on 12/5/2022

RE: I want to stop the popups

After purchasing Acid 11 and installing on a brand new computer, I would get notifier errors every time that I started the computer. I just went to control panel, looked at the start programs, and turned the notifier off from starting up.

SOUND FORGE

3 answers, most recent on 1/5/2023

Files won't save - saying 'there is no license to use this software'

Hi, would love some help. Sound Forge 13 won't let me save files. It comes up with an error message saying 'there is no license to use this software', but i have been using the program with no problems for 2 years. Any suggestions would be

ACID

26 answers, most recent on 5/13/2023

RE: [Closed] Acid Pro 11

@Fabrizio-Prest ACID 11 might work just fine with old projects. It depends on what you did exactly with them. This could also be a problem with file access like the error messages stated. Have you tried running ACID as administrator by right

Music Maker

14 answers, most recent on 1/28/2023

RE: Need To Start Using Music Maker

@Oka Activation Codes are for Magix programs that can be activated offline. Since Music Maker cannot do this it doesn't need to bother you. You can see in the welcome screen in the top right area if you have the premium edition. It can take a minute

SOUND FORGE

9 answers, most recent on 1/13/2023

RE: Sound Forge issues

when I open a file it tells me there's an error, What software created the file? Are you opening the file from within SF or clicking the file itself. The file association may not be set right. Confirm or change the associations in "Options>

Movie Studio

5 answers, most recent on 9/14/2023

RE: 'Automatic check failed' trying to update old Movie Edit Pro

@MovieSL Hi, I have MEP2015 Premium and see the same thing as you, including 14.0.0.160. I have no idea why I didn't update at the time. The notice that there was a patch available did not pop up upon opening the program, which maybe why I didn't

Movie Studio

20 answers, most recent on 5/1/2023

RE: upgrade

Hello John, I've been using the vpx14 program with good success. The Travel Maps produced a travel map similar to the version which came with 2021 mep-premium. The vpx14 help file did explain all the travel-map features, but I produced a wmv file

SOUND FORGE

38 answers, most recent on 10/8/2024

Sound Forge Minimal Video tools; what do I need next?

I have been using Sound Forge (v.13, then 15) to infrequently )once a year or two years) perform minimal video functions on MP4 music videos recorded on a phone, like audio enhancement, trimming file length, and saving video with audio as a reduced

MAGIX

23 answers, most recent on 10/28/2023

RE: Photostory Deluxe 2024 - Update 23.0.1.159

Hi Bol Thank you again for your help its most appreciated. I deleted the Cache and shut down the computer completely. Then restarted the computer went to Photostory delux 2024. It launched first time and I thought that was a good start because it

ACID

4 answers, most recent on 12/14/2022

Acid Pro 10 wont open error code -59

I am unable to open the program, it stopped working as i may have uninstalled a crucial app while :"freeing up" disk space. if i have to reinstall everything, is the serial number the same as the product registration key you have to enter when

Movie Studio

2 answers, most recent on 3/15/2023

RE: *.mxv video format playback

@LARRY-EUBANK Hi and welcome to the forum. The .mxv file format is a custom Magix video format so imports natively ie you do not need any external codecs installing, however depending on where you saved the video file, and the version of Windows and

ACID

11 answers, most recent on 1/23/2023

RE: Acid Pro 10 Pro file location issues

@johnebaker, I have a Magix video deluxe Steam version - that's it. Maybe there are shared lib between Magix application that I can understand - but there is no single place to describe where the user shall find them - to get your loop download (I

Other products

3 answers, most recent on 3/30/2023

RE: Mpeg4 codec required

@Manfred-Geissler Hi We need more information to help diagnose the issue(s) you are having: The specification of your computer system including Windows version and program version, see this topic for what is required and please quote processor and

Audio Cleaning Lab

11 answers, most recent on 11/29/2022

RE: Will not launch - stuck on splash screen.

@Reg Hi Are there any error messages when you try to start the program? If so what do they say (in full please) or post a screenshot of the error message. Run the Windows View Reliability History feature to see if there are any error messages

Movie Studio

5 answers, most recent on 3/7/2023

RE: Install moviestudio2023suite_dlm_geu7q2 crashes on Win 11

@drewmo HI . . . . Lenovo Legion 5 i7-12700 desktop . . . . I hope you mean laptop, - good choice I have one and am very satisfied with it. . . . . I get a crash screen say Abort, Retry or Ignore. None of them do anything . . . . There should be

Movie Studio

2 answers, most recent on 11/15/2022

Movie Studio 18 Platinum error

This is the error that I am receiving when I try to open the program. Does not allow me to continue. Anyone have an answer? Thanks Ron T.

Movie Studio

3 answers, most recent on 4/26/2023

Nonstop "The file [file] that belongs to the movie cannot be found."

I have a Magix Movie Edit Pro Premium version 20.0.1.80, and I've been experiencing difficulties with opening my projects. I have been working on a project for a while now with no issues. There are multiple video and audio files used in this project

Video Pro X

2 answers, most recent on 3/22/2023

[Closed] GL Transitions always crash program

Latest Vegas Edit (updated today, but was also doing it before todays update), RTX4080 12GB, 24 Core 13th Gen Intel, 64gb Ram, Windows 11 laptop I can't even open the transition window to GL Transitions now, and I have a project with a few of them

Music Maker

3 answers, most recent on 12/15/2022

RE: Access to ambiguous processes

Hi, yeah, I thought about taking a snapshot when I had the error windows up. However, I just wanted to get the update out of the way so I just ended the processes so music maker could finish installing. The strange thing is, the last 5 updates for

Movie Studio

6 answers, most recent on 3/31/2023

RE: way to rollback "updates"? software now just randomly "hangs" renderin

@Not-Applicable Hi . . . . Is there a way to roll back this super buggy software? . . . . Only by re-installing the previous version. What is the current version number and full name of the program with issues and what was the previous version

Video Pro X

3 answers, most recent on 3/4/2024

Program keeps crashing every few minutes - help!

Hi all, I've been using Video Pro X for several years now with no issues. A few weeks ago, I began working on a video project, and everything was going smoothly at first. However, I am now experiencing repeated crashes every time I attempt to work

Music Maker

12 answers, most recent on 6/9/2023

Music Maker update 31.0.4.35

Hi all, Music Maker update 31.0.4.35 went live today. Please find below the official patch notes. Changes in patch 31.0.4.35 compared to 31.0.3.26 Fixed problems that occurred when using Vita LE in the free version External audio editing now