• Other products

  One answer, on 8/17/2017

  [Solved] Not loading program correctly
  When trying to load program comes up with error, can't find the name of Intel ICD OpenGL driver. I have installed this program by download and back-up disc but still get same result. My Laptop is HP Notebook 15-ay109na with Intel core i5 (7th Gen)
• Samplitude

  One answer, on 8/6/2017

  [Solved] Having trouble importing Smart Score Piano Midi into Music Studio
  While other programs I use accept the Smart Score Medi files, every time I load one on a midi track the programs locks up (am sending error reports each time). I've found a work around using Vita or Garritan Personal Orchestra. I play one note with
• Movie Studio

  22 answers, most recent on 1/19/2019

  [Solved] Movie Edit Pro crashes every time I open it
  Hi, its my first time using these forums. I have had Magix on my laptop now for over a year and have had no problems with running it. However, one time last week i exported a project and it crashed. When I open the program up again i get the pop up
• Other products

  5 answers, most recent on 3/8/2017

  [Solved] Error when opening VSCL: cannot find the name Intel lCD OpenGL Driver
  This is a problem I see every time I attempt to open the SAL Video Sound Cleaning Lab supplied with VPX 365. I found a post http://Error when opening Magix: cannot find the name Intel lCD OpenGL Driver detailing the same problem, with an earlier (?)
• Movie Studio

  8 answers, most recent on 2/19/2017

  [Solved] Files not loading
  I'm not sure what happened but I have this weird issue that I was hoping someone can help me with. When playing a video file on the program, it played in a different tune and was out of sync, but the file itself when played on a player works just
• Audio Cleaning Lab

  5 answers, most recent on 4/24/2017

  [Solved] Error when opening Magix: cannot find the name Intel lCD OpenGL Driver
  Using 2016 Audio cleaning lab on Windows 10, when I open the program I get this message:Cannot find the name Intel lCD OpenGL Driver & it will not open. Not sure if this is a Magix error or Windows, have uninstalled Magix & downloaded again
• Movie Studio

  17 answers, most recent on 1/14/2017

  RE: [Solved] Movie Edit Pro 2015 displays annoying messages while inserting objects
  I'm sorry. I've been kind of rude to you and I was only stressed out by this problem, since I was supposed to release 2 videos on YouTube a few months ago, but this bug was preventing me from doing so. I'll be sure not to put this anger out on you
• Video Pro X

  One answer, on 1/15/2017

  [Solved] Problems reinstalling VPX8
  Hi Got myself in a bit of a mess after VPX started crashing on program start up with an error with the libmfxhw64.dll (which I believe is something to do with HEVC even though I was not using HEVC) after I did an earlier update. I previously rolled
• Movie Studio

  8 answers, most recent on 4/25/2022

  Cant instal the program
  Magix cloud import and movie Studio have same error code 1603
• Video Pro X

  168 answers, most recent on 6/10/2024

  RE: Video Pro X16 - New Features and Bug Repairs
  @Can-Dive Hi, I don't speak for Magix. Your suggestion about inverting the way the program works was discussed. If Magix could do it, great. Tell Magix. No more discussion about it here, please. As for me talking about Photo Manager, my question was
• ACID

  5 answers, most recent on 2/19/2023

  RE: I purchased the monthly subscription, got the email with the serial #
  @David-Saliba And it's showing a red X? Or are you getting a specific error code? The complete number should consist of P3 and six blocks of five digit numbers and hyphens between them. No invalid characters like invisible spaces. It could be that
• Samplitude

  6 answers, most recent on 7/9/2025

  Samplitude pro x6 won't start
  After installing Samplitude Pro X6 I tried to run it and it won't... Everytime i tried it comes out with a "Program can't be started. Installation directory could be damaged. Error code -72"I have tried to uninstall and reinstall it several times.
• ACID

  12 answers, most recent on 11/20/2022

  RE: Acid pro 10 suite update error
  @Mark-Martucci https://www.magix.info/us/support/article/error-corrupted-data-or-error-code-2147163964--707/ If you get error "2147163964" or the message "Download is incorrect" during installation, you may have a problem with the "Microsoft
• Other products

  3 answers, most recent on 3/30/2023

  RE: Mpeg4 codec required
  @Manfred-Geissler Hi We need more information to help diagnose the issue(s) you are having: The specification of your computer system including Windows version and program version, see this topic for what is required and please quote processor and
• Web Designer

  One answer, on 4/28/2022

  Internal Program Error 366.k.sa.nk
  I have Xara Web Premium 19 installed. When attempting to edit a specific page, I am receiving the "Internal Program Error 366.k.sa.nk. A similar message recommending submitting a support ticket along with .web/.xar file but I am unable to locate the
• Movie Studio

  8 answers, most recent on 9/5/2023

  RE: HEVC codec issue error even with codec already installed
  @Bryan-Frear Hi Bryan. I was merely suggesting they add some context to the error message so it doesn't look broken when it's not. I think that is a fair comment. The program and contents are not flawless and I for one have complained many times
• Movie Studio

  19 answers, most recent on 6/30/2022

  RE: Convenient Place To Buy Plug In's?
  @CarpentersMate Hi Mike . . . . Error Code: -24  . . . . Means you have used a different email address to the one the program was originally registered with, or there is a typo in the address. If you have a new email address, you can still register
• Photostory

  2 answers, most recent on 1/23/2024

  RE: on a Mac?
  @Jeanne-Tifft Hi In addition to @SP.'s comment, which I agree with, the only way you could run Photostory on a MAC is using software such as Parallels with Windows installed, however this may result in more issues then you are having with the PC and
• Photostory

  53 answers, most recent on 4/2/2024

  RE: Photostory Deluxe Won't Burn DVD: mda reports DVD creation error: 8400
  @ann-hesselsweet Hi . . . . verbatim bd-r 25 GB 16X speed . . . . I use these too, never had an issue with them. I would suggest you get one or two rewritable BD-RE discs for initial burns, this will save you wasting discs. See my method I posted
• Video Pro X

  2 answers, most recent on 3/22/2023

  [Closed] GL Transitions always crash program
  Latest Vegas Edit (updated today, but was also doing it before todays update), RTX4080 12GB, 24 Core 13th Gen Intel, 64gb Ram, Windows 11 laptop I can't even open the transition window to GL Transitions now, and I have a project with a few of them
• Other products

  14 answers, most recent on 6/21/2022

  RE: serial number worked PC tuning installed. Now it doesn't work?
  @idyllmind Hi Are you getting any error message when starting PC check and Tuning 2022 ? Does the program start if you temporarily disable your Antivirus program? These have been known to cause issue with programs such as PC check and Tuning - if
• Web Designer

  One answer, on 3/7/2023

  RE: Publishing web page no longer working
  @Dennis-Martin Hi Has your hosting provider updated the FTP protocols required to upload? Assuming you are not using Xara Online then try changing the option shown below to FTPS if it is not already set. If the option is not available then
• Movie Studio

  6 answers, most recent on 10/2/2022

  RE: Download Problem
  @johnebaker If you have already downloaded the trial version of the program you can activate this with the serial number and then download the extra content. John, I may have been holding my mouth the wrong way but IIRC, when I tried to
• Movie Studio

  6 answers, most recent on 7/31/2022

  RE: Is Movie Studio 2022 Suite the new Movie Edit Pro Premium 2022 ???????
  @nickaz Movie Studio 2022 is the new name for Movie Edit Pro 2022; there is no difference "under the hood" between the two programs. If you have downloaded the installer for MEP Premium from your Magix account and it fails to install - do you see