• ACID

  8 answers, most recent on 9/22/2024

  No Sound
  I downloaded the demo of Acid Pro 11 and installed it. However, I get no audio output at all. I have tried all the settings under Options> Preferences and nothing. I have Sound Forge Pro installed along with Magix Audio and Music Lab, along with
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  I had a system crash and had to reload win 11. I have my serial numbers for samplitude pro five and for sound Forge 12.6 but the email that was used for those serial numbers. I no longer have as it was from six years ago. In 2021 I thought I
• Video Pro X

  10 answers, most recent on 10/23/2025

  RE: App failure to load
  Hi, thanks Just a restart Video Pro 15 Windows 11 Home Version 24H2 OS Build 26 100 6899 NVIDIA Geoforce RTX 4060 IF Intel Core I5 14600KF Studio driver 581 57 SSD 931.5 GB HDD 1.8 TB RAM 32 GB When I try and load the app it tries to start and seems
• Music Maker

  3 answers, most recent on 5/26/2025

  trying to activate MMM Premium edition
  hi there just rebooted my window 11 pc to factory setting ,now i am try ing to reinstall my MMM premium edition but MAGIX will not let me do it ,i have entered my older serial number in and filled in my email and password but no i get a box come
• Movie Studio

  5 answers, most recent on 11/21/2024

  RE: can't get the offer of discounted Movie Studio upgrade, at $19.99
  Hi, read the first few comments in this link https://www.magix.info/us/forum/where-d-the-track-options-go--1342723/ Movie Studio HD Platinum 11 is Vegas Movie Studio. Magix Movie Studio is not an upgrade, it is a totally different program.
• Movie Studio

  11 answers, most recent on 3/28/2024

  RE: new product activation
  I bought a legitimate disc video deluxe 2024 and movie studio 2024. I'm using a windows 11 desktop.
• ACID

  4 answers, most recent on 4/28/2024

  problems with my Activation Key
  Hi my name is Brian Tully lm emailing you about my Acid Pro 11Suite lv updated my Windows 10 Pc and need to reinstall this program using the lnformation in my email from you lm sending you a copy of this lnformation to see is there a problem with
• Rescue Your Videotapes!

  7 answers, most recent on 12/2/2025

  RE: DRIVER DOWNLOAD
  @jonathan-m It seems that the actual software for the video capture/conversion will not install unless the capture device itself isn't properly installed with the correct drivers.  No extra software is needed. You only need the grabber installed via
• Music Maker

  22 answers, most recent on 3/20/2025

  RE: New Install; Music Maker 2024 - Laggy and Crashes
  I found several things helpful here, thank you everyone! MMM 2024 frequently crashed and took 15+ seconds to register mouse clicks once I got it going. I did not have Text Cursor turned on. I exited Windows 11's screen magnifier, it helped a small
• Video Pro X

  18 answers, most recent on 7/4/2024

  RE: Contour Design Shuttlepro - useful?
  @Ian-Stark Hi . . . . numlock issue . . . . There is a newer discussion which mentions the Shuttle here. WRT the numlock issue, this was on Windows 10 with Logitech SetPoint installed. I am now on Windows 11 and still use Logitech keyboard, mouse
• ACID

  8 answers, most recent on 9/24/2024

  RE: What is shopprocessgui.exe
  Hi Jeff My question is the same, about the shopprocessgui.exe that keeps popping up every time I quit ACID Pro 11, as shown in the screen shot. Yet to find a solution, instead of hiding my post why don't you try to find a solution for it
• Movie Studio

  22 answers, most recent on 7/3/2024

  RE: MP4 variable frame rate and a possible "Cure"
  @CubeAce Greetings Ray, In the General section it says 6mins 11 secs and in the Video section it says 6min 1 sec. That's another dark art 😳 AndyW
• Other products

  32 answers, most recent on 5/30/2026

  RE: HOW TO CONTACT SUPPORT VIA EMAIL OR PHONE PLEASE
  Hello, The Music Maker 2026 Premium Download Manager is completely non-functional. The progress bar does not move, the remaining time is frozen, and there is no download speed at all. I have already removed all Magix-related files from my system —
• SOUND FORGE

  27 answers, most recent on 3/19/2025

  RE: Sound Forge Audio Studio 17 doesn't detect Ozone 11 Standard (VST3)
  @drmq @rraud So, I tried Sound Forge 15, 17 and 18. And Ozone 11 only works in SF18 (besides my trusty version SF12). SF15 only recognizes it as an ARA plugin and does nothing, SF17 also recognizes it as a VST3 plugin, but it doesn't open like the
• Movie Studio

  10 answers, most recent on 1/9/2024

  RE: Fails to open
  Could be "l". The new PC is Windows 11. Would this make a difference (although movie studio 2022 loaded on a windows 11 laptop) ? Could be one for a reinstall @emmrecs
• Movie Studio

  52 answers, most recent on 3/8/2025

  RE: Update
  @me_again HI Andy, It's not getting any better. Magix released patch 24.0.1.233 without fixing the Neat Video crashing problem. There were no details, but there were with the patch for VPX, so probably the same stuff: Changes – Version
• Movie Studio

  4 answers, most recent on 11/8/2023

  [Solved] Movie Edit Pro 2021
    Anyone know how to resolve this error? Tried uninstalling and reinstalling program, to no avail. Error only started today. If I select continue program, get message telling me system is unstable and then close's program. If I select display crash
• Video Pro X

  165 answers, most recent on 4/10/2025

  RE: [Closed] Website Observation
  @Reyfox Hi Tony . . . . Magix has dropped the much repeated ball.... OFX support. . . . OFX support was added to MEP 2017 (released 2016) and the first mention I can find of it is in VPX 11 where it mentions a redesigned interface for OFX plugins,
• SOUND FORGE

  53 answers, most recent on 10/29/2024

  RE: SOUND FORGE Audio Studio 16 – Feedback Thread
  Hello, Is AS16 faulty, or is it something else? I'm getting digital pops and clicks when recording and playing back a file on BOTH my Laptop and desktop....it's annoying as hell. I'm running windows11pro with a Intel(R) Core(TM) i7-6700 CPU @
• ACID

  2 answers, most recent on 7/21/2023

  [Solved] Cannot drag and drop audio files
  HelloI am using Acid Pro 11.0.2 64bit on Windows 10 I am no longer able to drag and drop audio files. WAV or MP3, it doesn't matter the extension, I receive a circle with a line through it symbolizing that the file is not being dropped in.   Please
• SOUND FORGE

  7 answers, most recent on 7/31/2024

  RE: Ozone 11 EQ
  been using ozone 11 for several months...works okay SF 18       my 2 cents  
• Movie Studio

  7 answers, most recent on 11/8/2024

  RE: Export Error
  @natebarker, @emmrecs, @AAProds Hi, On a computer with an Intel Core i7-2600 it is impossible to install Windows 11 by default, because it does not have TPM 2.0 (Trusted Platform Models), but it is still possible to install Windows 11 via a
• ACID

  2 answers, most recent on 5/7/2024

  RE: downloading acid pro 11 ruined my computer i need help or refund
  @ivan-williams Hello welcome You state you use windows 7 Pro? Did you not read the specs for Acid Pro 11? You require a 64-bit version of one the following operating systems: Windows 11 | Windows 10 Acid Pro did not ruin your computer? Ps you can
• Music Maker

  One answer, on 10/13/2025

  unable to install new soundpools purchased online into Music Maker
  Ive just paid for seven new soundpools online and downloaded them to my windows 11 PC, but none of the new soundpool files will install into my Music Maker Premium programme. I'm running version 33.1.1.19. I followed the same process Ive always used