Search the MAGIX Community for tutorials, questions and solutions as well as for forum members

I just installed Photostory deluxe 2023 on my Win10. When starting travel maps and choosing Open Street maps the program shows "API key requiered". Where do I get the key and how it has to be installed?

Movie Studio

30 answers, most recent on 8/9/2024

[Solved] Copyright Claim

Hi everyone,I recently published a video using the "Peaceful Garden" intro/outro on YouTube, which uses the song "Autumn" from Producer Planet, which you can hear here: https://producerplanet.com/us/article/autumn-29318/ I do have a royalty-free

Samplitude

One answer, on 1/19/2024

[Solved] Can't save changes of UAD native plugins in Samplitude proX 7

I'm a Samplitude proX 7 user, resently l updated my UAD native plugins and I found I can't save changes to them no more, everytime I reopen the projects all the UAD plugins go back to default...I contact UAD but they have no solutions right now

Music Maker

One answer, on 3/25/2024

[Solved] Commercial use of VST instruments bought in Store of Music Maker

I have the Music Maker Premium 2023 version. I also read that to use commercially VST instruments from Producer Planet, I have to buy Commercial version (standard) or Commercial version (royalty-free). However, there are VST instruments that I

Movie Studio

35 answers, most recent on 9/14/2023

[Solved] Frame Could Not Be Calculated

This is a new problem for me. I updated an older Magix file with new content (which I have done successfully many times in the past), but now it won't render the MP4 (either through the menu dialog or the shortcut in the upper-right corner). It

SOUND FORGE

2 answers, most recent on 11/11/2023

[Solved] SOUND FORGE Audio Studio 16 Compatibility with Microsoft Surface Pro

Hi, I have purchased SOUND FORGE Audio Studio 16 and I want to know if that product is compatible with Microsoft Surface Pro 07. Further, any issue with drivers or hardware incompatibility. Could anyone please help with this?

Movie Studio

3 answers, most recent on 5/28/2025

RE: [Solved] Does Movie Studio 2025 Platinum support HEVC?

@mlp-mlp Hi. upgrading from Sony Movie Studio 12 to Magix 2025 Platinum Magix Movie Studio is not an upgrade from Sony Movie Studio 12, Magix Movie Studio is a different program but it is a good basic editor, as you say you're looking for 'simple

Samplitude

4 answers, most recent on 12/13/2023

[Solved] SNAP ALL OBJECTS

Hello Everyone. I'm working on Samplitude PRO X6, working on long files like podcast recordings. I'm looking for an option where I have a large montage to bring all objects closer together using SNAP. Is there any shortcut/option that would allow me

Music Maker

2 answers, most recent on 6/19/2023

[Solved] The premium version 2021 does not work properly with cords changes

In magic music maker premium 2021 I suddenly cannot change chords - i.e. via the little arrow to the right of the chord, this little arrow is completely gone and I can only use standard chords. The problem occurred strangely after an update earlier

Music Maker

5 answers, most recent on 6/12/2023

RE: [Solved] No audio or flickering audio using Music Maker

@Azael I'm not sure if it is a good idea to use the Elo 7.1 Air. Is this the gaming headset I can find on Google? Try the following inside the ASIO4ALL driver settings: increase the buffer size to 1024 or 2048, also try to disable Hardware buffer

Music Maker

One answer, on 5/24/2023

RE: [Solved] Transfer of license

@ThePacksHunt Hi Contact Magix by email to: infoservice@magix.net giving them details of the 2 accounts and purchase order numbers and/or serial numbers and which you account would like them to be merged to. HTH John EBForum Moderator

Music Maker

6 answers, most recent on 5/28/2023

RE: [Solved] Update fail - Files in use error

The problem has been solved: I found the latest update for Windows 64bit today (Moments 3), and once I did that and rebooted, I tried to update MMM 2021 again and it worked this time. Yay.

Movie Studio

2 answers, most recent on 6/11/2024

RE: [Solved] I can not install Studio 24 that I purchased on 1/27/24

@JA-Conzen Hi The 1603 error means the run permissions or Temp folder access permissions on the computer are incorrect, usually caused by your account setting being corrupt, this can occur after a Windows update not resetting the account correctly,

SOUND FORGE

14 answers, most recent on 8/29/2025

[Solved] where is spectralayers pro??

I just purchased Sound Forge Pro 17 Suite. I decided to go with the Suite version because it said SpectraLayers Pro 10 is included. But I cannot find it anywhere. During the installation process, Melodyne was installed (also included with the Suite

Video Easy

2 answers, most recent on 7/28/2023

RE: [Solved] Transferring your old Movie Edit Pro Plus to a new computer.

@martti.saarelma Hi . . . . I'm trying to install Move Edit Pro Plus on a new machine. I have a product key. I was able to download videoeasy3hd_dlm.exe to my machine. . . . . The download you are getting is not Movie Edit Pro Plus - it is for a

Movie Studio

One answer, on 2/5/2024

RE: [Solved] iMac

@Bengt-Andersson Welcome to the Magix user to user forums, so not a contact for any Magix staff, sorry. However, ALL current Magix software is Windows only so there is nothing else that works under iOS. Unless you are prepared to also install

SOUND FORGE

One answer, on 8/7/2023

RE: [Solved] Need to get serial number

@Pauly13 You can find all your serial numbers in your customer account at Magix.com. Simply login with your e-mail and password.

ACID

12 answers, most recent on 9/12/2023

RE: [Solved] Magix Independence (latest version)

OK, I figured it out. I downloaded Samplitude Pro and registered it with a 30 day trial license. It turns out I needed to use a MIDI track and not a stereo track. I was able to get Independence Pro working in Samplitude. Then I went back to ACID

SOUND FORGE

6 answers, most recent on 11/13/2025

RE: [Solved] Sound Forge Audio Studio 17

Welcome to the Magix Sound Forge users community @Jesse-Rodriguez. Confirm you are you using the same email address (and serial) you used when you you originally registered and activated SFAS-17. The email address and the activation serial are

Movie Studio

24 answers, most recent on 12/21/2023

RE: [Solved] Problem with Update 23.0.1.191 (UDP3).

@Ian-Schwartz HI Ian The issue you are having is due to track 3 being muted - unmute the track, if there are other objects which you do want muted on that track move them down to higher track number and mute it. John EBForum Moderator

SOUND FORGE

4 answers, most recent on 7/9/2023

[Solved] Sound Forge 11 Windows 11 errors

I've been using Sony Sound Forge 11 on my windows 7 and 10 pc's ok but encountered the .net framework issue trying to install it on my new w11 laptop. I understand, from another thread, this can be installed manually, can anyone elaborate on that?

Video Pro X

7 answers, most recent on 6/24/2023

[Solved] File Not Found

I keep getting "file not found" errors when trying to reopen a project. These files are stored on an external hard drive and I've never had this sort of issue until now. I've tried copying the files and moving them to other locations like my

Music Maker

2 answers, most recent on 10/24/2023

RE: [Solved] Soundpools & Producer Planet ???

Found the answer - Soundpools does not include everything from Producer Planet - You can still purchase something at producer planet but then have to manually add it to Music Maker - Here is a youtube tutorial to show how - starts at min 9:44 and

SOUND FORGE

3 answers, most recent on 5/28/2023

RE: [Solved] During "Mastering" can you change segment sound levels.

There are a few ways to change volume, You can highlight a section you wish to change and use the 'Process> Volume' command. Alternately, for custom fade slopes, you can use 'Process> Fade> Graphic' (use the Reset envelope and choose 200%