• Movie Studio

  3 answers, most recent on 5/21/2020

  RE: I lost my serial number for 15 Plus..
  @WhiteSnoop44 Hi and welcome to the forum Please do not duplicate posts. . . . . Magix Movie Maker 15 Plus . . . Assuming you mean Magix Movie Edit Pro Plus (MEP) 15 released in 2009 then this is not compatible with Windows 10. If you mean Movie
• Music Maker

  2 answers, most recent on 5/18/2020

  RE: Loop Not Downloading(Want Refund)
  @Micah-Brown Hi . . . . I bought the cinemascape Loop and its not letting me download it. I tried buying the non commercial one and still cant download it. I want my money back. . . . Do you mean the Cinematic World Soundpool? I can find no
• Photostory

  One answer, on 5/15/2020

  RE: web address for my videos
  @heatherusty Hi and welcome to the forum. . . . . username.magix.com . . . . Close - username.magix.net - this would be the Magix Online Album. If you were using the free version this is no longer available as a product, the hosting is now fee
• Video Pro X

  16 answers, most recent on 5/11/2020

  RE: How do i stop magix VIDEO DEL from automatically opening upon startup?
  @laurent-cabrillat, @madAhorn The 2 most common cause of programs reloading at startup with Windows 10 are not closing the programs completely and allowing time for the close to complete - usually < 1 minute - before starting the computer
• ACID

  4 answers, most recent on 5/4/2020

  RE: How to Install Melodyne - Acid Pro 9
  Good luck finding an email link or message contact link on this site anywhere. It always pops you into FAQ's instead. I'm about to scream. When I installed the Melodyne free trial it gave me the ability to run it in standalone mode so I just gave up
• ACID

  4 answers, most recent on 5/4/2020

  RE: How to Install Melodyne - Acid Pro 9
  Good luck finding an email link or message contact link on this site anywhere. It always pops you into FAQ's instead. I'm about to scream. When I installed the Melodyne free trial it gave me the ability to run it in standalone mode so I just gave up
• ACID

  4 answers, most recent on 5/4/2020

  RE: How to Install Melodyne - Acid Pro 9
  I had the same issue. Just stumbled across the fact that I needed to actually install Melodyne to use its functionality and now I can't find the email that had the activation code on it. How do I get that again? At the time I had no idea what
• Off topic

  One answer, on 4/30/2020

  RE: License
  @ADRIAN-MCNEAL Hi and welcome to the forum. A very generic answer as you have not told us which Magix programs(s) you have The downloads and serial numbers are available from the My-Service-Centre, login with the email address and password you
• Movie Studio

  24 answers, most recent on 4/30/2020

  RE: New Activation Number for MAGIX Movie Edit Pro Contact Pack Plus 2018
  G codes are used as coupon codes on Producer Planet. They can only be used once. But you can redownload everything you bought with the code. Maybe try to login on https://www.producerplanet.com/ and then look under My Products to redownload your
• Movie Studio

  24 answers, most recent on 4/30/2020

  RE: New Activation Number for MAGIX Movie Edit Pro Contact Pack Plus 2018
  G codes are used as coupon codes on Producer Planet. They can only be used once. But you can redownload everything you bought with the code. Maybe try to login on https://www.producerplanet.com/ and then look under My Products to redownload your
• Movie Studio

  2 answers, most recent on 4/27/2020

  RE: Reaccessing
  @Caroline-Hill . . . I needed to know my registration # which of course I lost in the crash . . . To get your serial number, browse to the Magix Service Centre here and login with your email address and password used to register and activate the
• Movie Studio

  6 answers, most recent on 11/4/2022

  RE: HitFilm Cinema Style Pack
  @Natalia-Roldugina HI Natalia. I don't think they are straightforward for anyone. It always takes me ages to do. Do make notes of any login details and passwords you use for each site because if you ever need to reinstall the program of rebuild your
• Movie Studio

  14 answers, most recent on 4/22/2020

  RE: Licence Payment to retain Full Features?
  @jonboy834 Hi . . . . purchased MEP Plus on April 1, 2020 - which would include automatic updates for ONE YEAR? so why would they be asking me for a Fee? . . . . Can you post a screen shot of the message you are getting. When and are there any prior
• Music Maker

  15 answers, most recent on 4/21/2020

  RE: Upgraded from Music Maker 2019 to 2020, 1/2 of Instruments Won't work
  Hello I found this post and wondered if anyone has had any problems with updating from 2019 to 2020 ? Just to explain previous to this Installed the 2020 version & as soon as I logged in with email & password it recognised there was an
• Photostory

  One answer, on 4/21/2020

  Magix Photostory Deluxe Won't Allow Login After Upgrade
  I installed Magix Photostory Deluxe on Sunday and used it. Today (Monday) an upgrade was offered, I accepted it. Now it won't open and wants me to register (which I already did) with pre-entered email and serial number. When I enter my password, it
• Music Maker

  One answer, on 4/19/2020

  RE: serial number
  Try to login on this site: https://www.magix.com/us/support/my-service-center/ You need to enter your e-mail and password and then you can look up your serial number under your registered products.
• Off topic

  48 answers, most recent on 10/13/2022

  RE: What is the phone number of Magix Customer Support?
  @longjohn Hi Please read this post and give more details about the Windows version you have and the program full names and version numbers - this is a common issue which occurs with older software. Support is provided by a ticketing system to ensure
• Music Maker

  15 answers, most recent on 4/12/2020

  RE: Lost Soundpools during download and installation
  @Hiroshi As a follow up, I noticed a problem on one of my computers yesterday. Some downloads should have been pending but the Download button was not showing. One of the pending items was an Update to a Soundpool as I had changed the default from
• Music Maker

  One answer, on 4/11/2020

  RE: Activation after hardware or OS changes
  @DevilDuck Hi Using your web browser go to magix.com Select the My Account icon and login with your email address and password you used to register the software Select My Products - this will take yo to your registered products where you will find
• Music Maker

  15 answers, most recent on 4/12/2020

  RE: Lost Soundpools during download and installation
  @browj2 Thankyou for your help. I ran the installer a 3rd time, but just as before, even though you posted a screenshot showing it, it's not there. I mentioned I go through all the custom options, which I did from that screen also, including the
• Music Maker

  3 answers, most recent on 4/7/2020

  RE: The update is now making me register my software again-need code
  You can just login on magix.com with your e-mail and password and look up your lost serial number because you registered it. You don't need the cd case.
• Other products

  One answer, on 3/31/2020

  RE: How to update the email address
  @lassi-o Hi Please never enter email address, serial numbers, order numbers and other personal information in the forum. To change your email address login to your account at magix.com - using your old email address and password - select User data,
• Video Pro X

  8 answers, most recent on 3/25/2020

  RE: [VPX] Stretching video by repeating, instead of speed change
  Thanks for all your incredible help, I close the post. Thanks very much. @johnebaker, thanks for your incredible help always, anyway, as process designer, I encourage everyone to seek the best user experience (in real world and programs), and never
• Music Maker

  9 answers, most recent on 3/25/2020

  Why won't Music Maker show mp3 files in the file manager
  I just started using Music Maker for the first time today and it's the worst experience I've had so far of any software I've ever used. The File Manager won't display any of the mp3 files that are clearly in the directory if I look at them in